Renew Home

Customer Experience (CX) Associate

Data Engineering Manager

Product Marketing Manager (PMM)

As a Customer Experience (CX) Associate at Renew Home, you will provide exceptional support to users, handling inquiries, troubleshooting issues, and guiding them through account setup, onboarding, and performance tracking during energy-saving events. You will also identify trends, share feedback with internal teams, and contribute to improving the overall customer experience for a nationwide product.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Who We AreRenew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.We strongly encourage candidates to check out our website at <a href="http://www.renewhome.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.renewhome.com</a> to learn more about the world-changing work we are doing.Role SummaryAs a Customer Experience (CX) Associate, you’ll play a key role in helping Renew Home deliver exceptional support to our users as we scale to a nationwide product. You’ll partner closely with the Senior Manager of Customer Experience and the broader CX team to ensure every user interaction reflects our mission to make clean energy accessible to everyone.In this role, you’ll handle user inquiries, troubleshoot issues, and guide customers through key processes like account setup, onboarding, and performance tracking during energy-saving events. You’ll also help identify trends, share feedback with internal teams, and continuously look for ways to improve how we serve our users.This is an exciting opportunity to join a high-performing, mission-driven team where you’ll learn, grow, and help build the foundation for an outstanding customer experience at Renew Home.What You Will Do<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as a trusted advocate for our users by ensuring their questions are answered and their issues are resolved with empathy, accuracy, and efficiency.</li><li class="leading-relaxed">Guide users through key processes such as connecting utility accounts, onboarding, and understanding their performance during energy-saving events.</li><li class="leading-relaxed">Troubleshoot and investigate user issues, identify root causes, and escalate non-routine situations as needed.</li><li class="leading-relaxed">Manage daily workflows to meet team service targets and contribute to overall customer satisfaction goals.</li><li class="leading-relaxed">Participate in team stand-ups and reflection sessions to share updates, learnings, and opportunities for improvement.</li><li class="leading-relaxed">Communicate clearly and effectively through our current written channels (email and live chat) and be ready to support new channels (such as phone) as we grow.</li><li class="leading-relaxed">Collaborate with teammates and cross-functional partners to continuously improve the customer experience.</li><li class="leading-relaxed">Work a regular schedule within our standard business hours (Monday-Friday) to ensure consistent, high-quality support for our users.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-2 years of experience in customer support, customer experience, or a related field (or equivalent transferable experience).</li><li class="leading-relaxed">Strong written and verbal communication skills – you can explain complex information clearly and with empathy.</li><li class="leading-relaxed">A genuine passion for helping people and delivering excellent service experiences.</li><li class="leading-relaxed">Comfort using online tools, troubleshooting basic technical issues, and guiding users through digital processes.</li><li class="leading-relaxed">Curiosity and a growth mindset – you seek feedback, ask questions, and continuously look for ways to improve.</li><li class="leading-relaxed">Strong organizational skills and attention to detail; able to manage multiple requests and priorities efficiently.</li><li class="leading-relaxed">A collaborative and positive approach – you thrive in a fast-paced, team-oriented environment.</li><li class="leading-relaxed">Flexibility and adaptability as we grow into a nationwide product offering.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3>What You'll Get<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A full-time position, with a competitive salary based on experience. The base salary for this role is: $60k - $80k.</li><li class="leading-relaxed">Fully remote work environment with home office set-up allowance.</li><li class="leading-relaxed">Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first.</li><li class="leading-relaxed">Competitive benefits package that includes numerous health and wellness benefits.</li><li class="leading-relaxed">401(k) plan, with employer contributions to the same.</li><li class="leading-relaxed">Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.</li></ul>At this time, Renew Home is unable to sponsor or take over sponsorship of employment visas. Candidates must be authorized to work in the United States without current or future immigration sponsorship from the company, including training plans for foreign students.EQUAL OPPORTUNITY EMPLOYERIndividuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.Check out the McDonald’s <a href="https://medium.com/mcdonalds-technical-blog" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Global Technology Technical Blog</a> to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>You will join the Technology Performance team within Global Technology Strategy, Planning and Performance.Our mission is to make delicious feel-good moments easy for everyone, this is an exciting opportunity for an experienced data analyst to have a real impact upon thousands of customers in thousands of restaurants every day.Our purpose is to improve how we deploy, run and adopt technology through data-driven insights.Our strategy is to:1. Ensure KPIs are accessible, usable and credible.2. Deep-dive insights from new and existing datasets.3. Align on data use and continuous improvement.For example, developing a novel approach to quantifying the availability of restaurant technology, or measuring the efficacy of new software features; using this to identify opportunities and drive strategic decisions.Must have experience with the following:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deep-dive insights from new and existing datasets.</li><li class="leading-relaxed">Interrogating data, identifying insights and building strategies to unlock business value.</li><li class="leading-relaxed">Ensure these strategies are communicated effectively with our partners (internal and external)</li><li class="leading-relaxed">Creating succinct, impactful and evidence-based insights that drives outcomes</li><li class="leading-relaxed">Promote the function and share key insights and results with a variety of internal business stakeholders and broader audiences using data visualization, reporting and dashboard technologies.</li><li class="leading-relaxed">Experience answering difficult questions and presenting these insights to senior leaders, to drive change, likely via PowerPoint style presentations.</li><li class="leading-relaxed">Experience of driving business and cultural change that delivered defined and pre-determined value/benefits.</li><li class="leading-relaxed">Ability to influence market and global partners to bring them round to your point of view.</li><li class="leading-relaxed">A positive curious mind set, confidence, self-motivation, and logical problem solver.</li><li class="leading-relaxed">Significant experience working with large data sets/statistics in real world situations, recognizing insights and communicating these to senior leaders to drive business value.</li><li class="leading-relaxed">Significant technical experience of manipulating, analysing and visualizing data.</li><li class="leading-relaxed">Experience supporting others with delivery of their analytical workload.</li></ul>Your key accountabilitiesGrow the Technology Performance team through creating new insights and driving change:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop bold, coherent, globally aligned strategies that measure and improve the performance of our technology.</li><li class="leading-relaxed">Define appropriate measures/KPIs and support the identification of appropriate data sources.</li><li class="leading-relaxed">Interrogate data, identify insights and build strategies to unlock business value.</li><li class="leading-relaxed">Ensure these strategies are communicated effectively with our partners (internal and external).</li><li class="leading-relaxed">Sharing best practice with Market, Segment and Corporate teams.</li><li class="leading-relaxed">Build data products such as PowerBI/Tableau dashboards and Python/SQL data pipelines and/or act in a product owner capacity with partners to deliver these capabilities.</li></ul>Success Measures include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creating succinct, impactful and evidence-based insights that drives outcomes</li><li class="leading-relaxed">A measurable improvement in Technology Performance (e.g. restaurant stability and hardware compliance).</li><li class="leading-relaxed">Promote the function and share key insights and results with a variety of internal business stakeholders and broader audiences using data visualization, reporting and dashboard technologies.</li><li class="leading-relaxed">Manage a transparent backlog of work and prioritize competing demands effectively.</li><li class="leading-relaxed">Partner with Market technology teams, and Global engineering, data and architecture teams to support specific project deliverables where necessary.</li><li class="leading-relaxed">Share our best practices with our Global colleagues and importantly, ensure we are identifying and implement best practices already applied elsewhere.</li></ul>Contributing to our team culture:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the team Director with recruitment, motivation and recognition.</li><li class="leading-relaxed">Identify development opportunities in more junior team members.</li><li class="leading-relaxed">Identify means to create more simplified ways of working for the team by helping more junior team members to better prioritise tasks and say ‘no’ to appropriate activities.</li><li class="leading-relaxed">Provide opportunities for team members to share their knowledge with broader audiences.</li></ul>About youYour skills / knowledge:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience answering difficult questions and presenting these insights to senior leaders, to drive change, likely via PowerPoint style presentations.</li><li class="leading-relaxed">Experience building dashboard and reports using PowerBI and/or Tableau. Python knowledge is a plus.</li><li class="leading-relaxed">Experience of driving business and cultural change that delivered defined and pre-determined value/benefits.</li><li class="leading-relaxed">Ability to influence market and global partners to bring them round to your point of view.</li><li class="leading-relaxed">A positive curious mind set, confidence, self-motivation, and logical problem solver.</li><li class="leading-relaxed">Innovative and learning mind-set and is out to provide value for global technology business partners.</li><li class="leading-relaxed">Ability to work as part of an Agile team, communicate progress daily and regularly present at different levels.</li><li class="leading-relaxed">Strong interpersonal skills with proven record in fast paced and quick changing environment.</li><li class="leading-relaxed">Strong communication skills including prioritizing, problem solving and interpersonal relationship.</li><li class="leading-relaxed">Comfortable with making recommendations to internal and external stakeholders in a global environment.</li><li class="leading-relaxed">Experience in basic change management including but not limited to trainings and workshops.</li><li class="leading-relaxed">Ability to apply a simple approach to complex problem solving.</li><li class="leading-relaxed">Feel comfortable working in a virtual environment where the team is spread over different locations.</li><li class="leading-relaxed">Knowledge of retail and digital technologies is a plus.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">BSc Degree in a quantitative field such as Statistics, Mathematics, Computer Science or Engineering, or equivalent professional experience</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>At McDonald’s we are People from all Walks of Life...People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

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Customer Experience (CX) Associate

Data Engineering Manager

Product Marketing Manager (PMM)

Job Details