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Flexera is seeking an experienced Application Support Specialist to join its global customer support organization. This role involves providing high-quality technical support for Flexera and Snow products, diagnosing complex issues, and collaborating with global teams. The specialist will manage case workloads, create Knowledge Base articles, and communicate with Product Management and Engineering to ensure timely and effective solutions for customers worldwide, supporting various technologies and time zones.

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.Who We AreFlexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid IT Asset Management (ITAM) and FinOps, Flexera delivers award-winning, data-driven SaaS solutions for Technology Value Optimization (TVO). Our platform helps IT, finance, procurement, and cloud teams gain deep visibility into cost optimization, compliance, and risk across their technology landscape.Flexera One is powered by our Technology Intelligence Platform, combining definitive customer, supplier, and industry data to help organizations visualize their Enterprise Technology Blueprint™ across on-premises, SaaS, containers, and cloud environments.With more than 50,000 customers worldwide, we are transforming the software industry. Analysts such as Gartner, Forrester, and IDC consistently recognize Flexera as a category leader. None of this is possible without our people. If you’re excited by growth, learning, and meaningful impact, you’ll find your place here.About the RoleFlexera is expanding its global customer support organization and is looking for an experienced Application Support Specialist who is passionate about delivering high-quality customer support.In this role, you will work within a regional support team to resolve technical issues and answer product-related questions for customers and partners across the globe. You will troubleshoot complex problems, collaborate with cross-functional teams, and ensure customers receive timely, accurate, and effective solutions while meeting defined service level targets.This is a hands-on role with exposure to modern technologies, where no two days are the same and customer impact is visible and meaningful.Key Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide high-quality technical support for Flexera and Snow product portfolios via chat, email, phone, and screen-sharing sessions.</li><li class="leading-relaxed">Diagnose, troubleshoot, and resolve complex issues within customer environments and internal lab setups, identifying root causes and delivering effective solutions.</li><li class="leading-relaxed">Collaborate with global support teams to share knowledge on products, known issues, troubleshooting techniques, and best practices.</li><li class="leading-relaxed">Manage and prioritize case workload efficiently, ensuring customers receive clear, regular updates and urgent issues are progressed in line with SLAs.</li><li class="leading-relaxed">Create, maintain, and publish accurate Knowledge Base articles to support faster resolution and proactive issue prevention.</li><li class="leading-relaxed">Communicate effectively with Product Management and Engineering teams regarding defects, product gaps, and enhancement requests, providing relevant technical insights.</li><li class="leading-relaxed">Contribute to the ongoing growth of the support organization by participating in internal meetings, training sessions, and knowledge-sharing initiatives.</li><li class="leading-relaxed">Maintain flexibility to support a global customer base across APAC, EMEA, and North America time zones as required.</li></ul>Required Skills & Competencies<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong customer focus with a clear commitment to delivering high-quality support.</li><li class="leading-relaxed">Excellent analytical and problem-solving skills, with intellectual curiosity and eagerness to learn new technologies.</li><li class="leading-relaxed">Clear and effective verbal, written, and listening communication skills in English, tailored to different audiences and situations.</li><li class="leading-relaxed">Ability to manage multiple tasks and prioritize effectively based on SLAs while maintaining urgency and quality.</li><li class="leading-relaxed">Strong team collaboration skills, thriving in a globally diverse environment and putting team success first.</li><li class="leading-relaxed">Adaptability to change and comfort working in a fast-paced, evolving environment.</li></ul>Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 2 years of experience in a technical support role.</li><li class="leading-relaxed">Prior experience in Application Support or Application Management.</li><li class="leading-relaxed">Good working knowledge of Microsoft technologies, including Microsoft 365.</li><li class="leading-relaxed">Experience creating, maintaining, and improving technical Knowledge Base content.</li></ul>Core Technical Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Operating Systems Administration</li></ul>Hands-on experience with Windows, Linux, and Unix systems, including administration, configuration, and troubleshooting.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Networking & Secure Connectivity</li></ul>Understanding of secure data communication, firewall rules, and port configurations.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Database Management</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Proficiency in SQL query handling and troubleshooting.</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Inventory & Connector Management</li></ul>Ability to deploy and manage inventory agents and connectors across diverse environments such as Windows, macOS, Linux, VMware, and Citrix.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cloud & On-Prem Integration</li></ul>Experience supporting hybrid environments, integrating cloud platforms with on-premise components.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">IT Infrastructure & System Administration</li></ul>Strong background in Windows Server, Active Directory, virtualisation technologies, operating systems, and networking.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Application Support & SQL Troubleshooting</li></ul>Expertise in diagnosing application issues, error analysis, and performance optimisation..Desirable Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Working knowledge of Linux OS and basic command-line usage.</li><li class="leading-relaxed">Experience with Software Asset Management (SAM).</li><li class="leading-relaxed">Microsoft 365 configuration and administration experience.</li><li class="leading-relaxed">Understanding of cloud technologies and experience supporting SaaS-based solutions.</li><li class="leading-relaxed">Exposure to platforms such as ServiceNow, Salesforce, Adobe, Oracle, Google Workspace, or IBM BigFix.</li><li class="leading-relaxed">Experience with Microsoft Internet Information Services (IIS).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">#LI-HYBRID</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">#LI-KK1</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">#LI-TechnicalSupport</h3>Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing <a href="mailto:careers@flexera.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">careers@flexera.com</a>

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