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Revenera

Digital Customer Success Manager

Staff Program Manager

Software Engineer - Automation

Senior Renewals Account Manager

Major Account Manager

Senior Software Engineer

Senior Application Security Engineer

Senior Solution Engineer

Member Technical Staff

Revenera is seeking a Digital Customer Success Manager (Digital CSM) to drive scaled customer engagement, adoption, and retention using a digital-first, data-driven approach. This role involves managing a large customer portfolio, ensuring value realization from Revenera’s digital solutions through automated touchpoints, in-product guidance, community resources, and targeted digital campaigns. The Digital CSM will deliver a best-in-class, self-service customer experience, coordinating onboarding and adoption activities, leveraging customer data for proactive engagement, and continuously improving customer support at scale.

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are</h3>Revenera is looking for a Digital Customer Success Manager (Digital CSM) to drive scaled customer engagement, adoption, and retention through a digital‑first, data‑driven approach. This role is ideal for a high‑energy individual contributor who is passionate about customer outcomes and thrives in an environment where automation, self‑service, and technology-enabled engagement are key to success.As a Digital CSM, you will manage a large portfolio of customers at scale, ensuring they realize value from Revenera’s digital solutions through automated touchpoints, in‑product guidance, community resources, and targeted digital campaigns.This role sits within Revenera’s Digital Customer Success Team and is a key contributor to our top strategic priority: Customer Success. We are looking for someone who is curious, adaptable, and eager to challenge the status quo while getting meaningful work done.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What the Role Is All About</h3>The Digital Customer Success Team works collaboratively to deliver a best‑in‑class, self‑service customer experience, empowering customers to independently achieve success with Revenera’s products and services.You will be a visible ambassador for Revenera—creating a consistent, high‑quality digital experience across the customer journey. You will coordinate onboarding and adoption activities across teams, leverage customer data to drive proactive engagement, and continuously improve how we support customers at scale.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Execute Revenera’s digital customer engagement strategy to efficiently support a large customer base.</li><li class="leading-relaxed">Drive onboarding, adoption, and value realization using automated and manual digital programs, campaigns, and self‑service resources.</li><li class="leading-relaxed">Leverage customer telemetry, health scores, and product usage data to identify risks, opportunities, and proactive outreach needs.</li><li class="leading-relaxed">Partner cross‑functionally with Product, Sales, Support, Marketing, and Services to ensure smooth execution and transition of customer initiatives into business‑as‑usual.</li><li class="leading-relaxed">Act as an internal customer advocate and evangelist, using data and customer success stories to influence decision‑making and continuous improvement.</li><li class="leading-relaxed">Establish and report on KPIs related to digital engagement, adoption, and community participation, sharing insights and impact with the wider business.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills & Capabilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communication: Excellent written and verbal communication skills, with the ability to engage, persuade, and motivate diverse audiences.</li><li class="leading-relaxed">Organization & Project Management: Strong ability to manage multiple initiatives simultaneously while maintaining structure and momentum.</li><li class="leading-relaxed">Analytical & Creative Thinking: Comfortable using data to drive decisions while also designing creative, engaging digital experiences.</li><li class="leading-relaxed">Influence: Able to translate between technical and executive‑level conversations and align stakeholders around shared outcomes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 2+ years of experience delivering customer experience initiatives, programs, or projects, ideally within a SaaS or technology company.</li><li class="leading-relaxed">Demonstrated success planning, organizing, and managing cross‑functional programs that simplify processes and drive measurable outcomes.</li><li class="leading-relaxed">Strong analytical mindset, with experience using quantitative and qualitative data to guide decisions.</li><li class="leading-relaxed">Highly organized, strategic, and self‑motivated, with executive presence and strong stakeholder management skills.</li><li class="leading-relaxed">Ability to foster collaboration across Customer Success and the broader Revenera organization.</li><li class="leading-relaxed">Experience working directly with customers and a solid understanding of how enterprise software is sold, adopted, and supported.</li><li class="leading-relaxed">Experience or familiarity with software monetization, entitlement management, usage analytics, SaaS, or hybrid software models is highly desirable.</li></ul>Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.

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Medal is the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and relive their best moments. The company is building the next generation of gaming communities, aiming to design products that make sharing, discovering, and connecting around gaming moments seamless and fun. As a Senior Frontend Engineer, you will be part of a talented team, scaling the platform to over 100 million users by building high-quality features for creators, primarily using React on their Electron app. You will iterate quickly, work directly with leadership and the community, and ship features regularly.

About Us: Create gaming memories while apart — Medal enables you to reliably capture and meaningfully share online memories with friends (..that would otherwise be lost to time).

Senior Product Designer

Head of AI Engineering

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Medal-----Medal is the world’s largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and relive their best moments. Every year, our players record billions of clips, each representing a unique, action-packed highlight. We’re building the next generation of gaming communities — social, monetized, and creator-powered. Our mission is to design products that make sharing, discovering, and connecting around gaming moments seamless and fun.We raised a seed round of $133M from General Catalyst and Khosla to discover the next generation of intelligence.The Role--------You'll be part of a talented team of engineers who have experience working with large-scale applications. You will be supporting us to scale the platform to 100+ million users by building high-quality features that our creators love, and your work will help create new experiences for the next generation of gamers.The majority of work will be in React on our Electron app. You will iterate quickly and see which features stick. You'll work directly with leadership and our community to ship features regularly.What we're looking for----------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of frontend engineering experience</li><li class="leading-relaxed">Experience with React, Redux and Electron: You'll spend most of your time building things with React and will need to understand modern React practices (and Javascript / NodeJS in general)</li><li class="leading-relaxed">Bonus to have full-stack XP: including Java, C#, and C++</li><li class="leading-relaxed">In-person: Looking to hire in NYC to contribute alongside the product team. 5 days in the office</li><li class="leading-relaxed">Ownership & attention to detail: You see things through, and can be responsible for end-to-end quality of complex features</li><li class="leading-relaxed">Code Performance: Excellent understanding of code performance implications in production and confident with profiling tools</li><li class="leading-relaxed">Be result-driven: Everything we do is driven by the metrics and performance of the feature. We move fast and ship regularly</li><li class="leading-relaxed">Measuring with metrics: Comfort with A/B testing and measuring results with usage metrics</li><li class="leading-relaxed">Gaming: A passion for games and the gaming communities, and a user of Discord and other gaming-adjacent products. XP working on gaming-related projects is a plus</li></ul>Our stack---------Electron, React, Redux, Styled Components & other modern web-based technologiesC# and C++ for native windows recording & moreSwift for iOS, Kotlin for AndroidJava, Redis, RabbitMQ, Kubernetes for backendTerraform, Salt, GitHub Actions, CircleCI for IaC and CI/CDBenefits--------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary and meaningful equity</li><li class="leading-relaxed">Comprehensive health insurance including dental and vision insurance</li><li class="leading-relaxed">401k</li></ul>#LI-DH1

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