Saama

End User Support Specialist I

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The End User Support Specialist I provides end-user support for assigned desktop, mobile devices, or telephone systems. They diagnose, troubleshoot, and resolve basic and moderate technical problems. The incumbent operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies, and procedures.

Domain Owner - London Market Engineering & Delivery Lead

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Job SummaryThe End User Support Specialist I provide end-user support for assigned desktop, mobile devices, or telephone systems. They diagnose, troubleshoot, and resolve basic and moderate technical problems. The incumbent operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies, and procedures.Essential RESPONSIBILITIES and ACCOUNTABILITIES<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Responsible for basic work assigned from a problem or incident management queue to final resolution.</li><li class="leading-relaxed">Identifies, solves, and prevents the recurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points and voice services.</li><li class="leading-relaxed">Reviews and investigates all IT related problems to resolve cause and most appropriate solution. Provides information and explanations to end users on problem resolution and offers suggestions and advice to prevent similar issues if necessary.</li><li class="leading-relaxed">Keeps end user updated on status of open trouble tickets. Escalates more complex problems to End User Specialist IIs or issues outside of area of responsibility other support teams. Updates problem tickets including call notes with status and categorization changes.</li><li class="leading-relaxed">Participates in the IT ServiceDesk call rotation 90% of time.</li><li class="leading-relaxed">Completes requests to install and set up new user physical and virtual desktops. Delivers packaged software installations as needed. Carries out corporate policies regarding acquisition and use of approved hardware and software.</li><li class="leading-relaxed">Completes requests to install \ change phone setups, contact center groups, attendant console, web, and voice conferencing with occasional assistance from peers.</li><li class="leading-relaxed">Responsible for administration all of the following end user support functions: physical and virtual desktop environments, telephone systems, remote desktop access, mobile end points, anti-virus, client firewall, thin client administration, collaboration, incident management, application packing</li><li class="leading-relaxed">Contributor to the education of End Use Support Team using knowledge base articles and knowledge transfer sessions.</li><li class="leading-relaxed">Identifies opportunities for process improvements to the IT service delivery and represents the end user’s perspective in policy improvement discussions.</li><li class="leading-relaxed">Participates in the IT service metrics gathering and delivery process to ensure our service level agreements are being met.</li><li class="leading-relaxed">Keeps abreast of new technologies in the enterprise desktop computer field by periodically attending seminars and/or training courses.</li></ul>Required Knowledge & Skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Thorough interpersonal and oral and written communication skills to provide quality customer service.</li><li class="leading-relaxed">Ability to enforce established corporate guidelines, policies, and procedures.</li><li class="leading-relaxed">Excellent organizational skills. Ability to develop time well in a dynamic environment and prioritize tasks frequently.</li><li class="leading-relaxed">Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and Android.</li><li class="leading-relaxed">Basic knowledge of dependent End User computer technologies including VMware ESXi, Active Directory, networking and storage area networks and servers.</li><li class="leading-relaxed">Excellent analytical and problem-solving skills. Ability to perform moderate troubleshooting and in-depth research and develop solutions to basic problems.</li></ul>Desired Knowledge & Skills:Education & Experience:Desired knowledge and skills would typically be acquired through a high school diploma plus technical trade school certification program(s) and the following: 1+ years supporting Microsoft OS Office and remote desktop software; 1+ years of experience supporting desktop systems, mobile device management solutions, application virtualization, and 1+ years of demonstrated performance in a direct customer support role.Desired Education & Experience:A combination of A+ or Network+, and MCDST certification or equivalent experience desired.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment, including but not limited to, computers, phones, and photocopiers.Physical DemandsThis position requires the frequent and repetitive use of a computer, keyboard, and mouse. Hand and finger dexterity is required.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEOSaama provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Vidsy is seeking a Content Writer for its Creative Advocacy team to craft compelling B2B stories. This role involves transforming client successes and product innovations into engaging narratives for the market. The Content Writer will act as a strategist, storyteller, and hook-crafter, collaborating with strategists, designers, and client teams to package ideas into various formats like email narratives, case studies, and sales-deck slides. This position offers a significant opportunity to influence Vidsy's culture and brand voice.

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About VidsyVidsy is a multi-award-winning creative technology company, with hubs in London (HQ), NYC, LA, and Toronto. We’re building the ultimate platform for brands and Creators to team up and thrive together. Our platform empowers global brands to produce impactful video ads while giving Creators the tools, opportunities, and fair pay to work on amazing projects. We're building a different way to create; democratising creativity and empowering brands and Creators to build value together.About The RoleWe’re looking for a Content Writer to join our Creative Advocacy team, building stories for B2B formats. Our Creative Advocacy team is the voice of Vidsy’s point of view, packaging client wins and product innovation into stories that resonate in the market. We’re looking for someone who can turn client work into narratives people want to consume, share, believe.As our Content Writer, you’ll be part strategist, part storyteller and part hook-crafter. You’ll partner closely with strategists, designers and client teams to package ideas into compelling formats such as a one-line hook, an email narrative, a case study or a sales-deck slide. This is an opportunity to make a real impact as your contributions will help to shape our culture and the voice of Vidsy.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must-Haves</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in marketing, B2B or editorial</li><li class="leading-relaxed">A natural storyteller with a strong sense of headline, hook and opening</li><li class="leading-relaxed">Deep curiosity & product sense - you read about AI, software, tech trends and you can translate those into messages that human audiences easily understand</li><li class="leading-relaxed">Format fluidity - comfortable scaling voice, tone, and structure across multiple content types</li><li class="leading-relaxed">Excellent editing, grammar and precision</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice-To-Haves</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with tools such as Canva, Mailchimp, Riverside</li><li class="leading-relaxed">Design sensibility - not a designer, but a strong eye for how copy and visuals integrate in emails, decks and case studies</li><li class="leading-relaxed">Thought leadership writing - comfort ghost-writing POV content (LinkedIn posts, blog articles, etc.) for execs or brand voice</li><li class="leading-relaxed">Project management - comfortable using and managing trackers and driving projects forward</li></ul>Who You’ll Report ToYou’ll report into Em, our Director Creative Advocacy and Marketing who joined the Team back in 2021. Em has a ton of experience across marketing strategy, content creation and campaign execution - from producing punchy videos to crafting niche case studies, she enjoys turning ideas into stories that connect. Outside of work, Em loves to travel, though these days most of her adventures involve keeping up with her energetic toddler.The Interview Process<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">📞 30 minute Introductory Call – A conversation with a member of our Talent Team to get to know each other.</li><li class="leading-relaxed">👨‍💻 60 minute Video Interview – A discussion with Em about the role and your experience.</li><li class="leading-relaxed">🗂️Short Creative Task – Create a client use case based on a brief and following examples we’ll share with you, this shouldn’t take you longer than an hour to complete.</li><li class="leading-relaxed">👨‍💻 90 minute Final Interview – Divided into two sections - 30 minutes focused on soft skills with two Creative Advocacy Team members, and 60 minutes covering your practical assessment.</li></ul>Compensation & Perks<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">💰 Competitive Salary: In-line with your experience level, and kept competitive!</li><li class="leading-relaxed">🩺 Private Healthcare: Comprehensive coverage to keep you feeling your best.</li><li class="leading-relaxed">💻 Flexibility First: Work your way with our virtual-first hybrid approach.</li><li class="leading-relaxed">🏝 Generous Time Off: Take the breaks you need to recharge.</li><li class="leading-relaxed">🌍 Remote Flexibility: Work away from your hub for up to 4 weeks of the year.</li><li class="leading-relaxed">😇 Volunteer Day: Get a paid day off annually to support a cause you care about.</li><li class="leading-relaxed">♥️ Wellbeing Focus: Access our wellness programs and Employee Assistance Program.</li><li class="leading-relaxed">🌍 Eco Impact: Your carbon footprint offset through our Ecologi partnership.</li></ul>Hybrid ‘Virtual-First’ Work SetupVidsy embraces a hybrid ‘virtual-first’ approach across all our hubs. We require all new team members to be based locally to their regional hub from day one, but offer the flexibility to access office space as needed, or whenever it best supports your productivity and collaboration. The balance between in-office and remote work will vary depending on your team, role, and personal preferences.Diversity at VidsyWe’re committed to building a representative, inclusive, and super-friendly team because diverse experiences, perspectives, and backgrounds lead to better workplaces and better products. At Vidsy, we welcome everyone and do not discriminate based on race, colour, religion, gender, national origin, age, sexual orientation, marital status, disability, or any other protected characteristic.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.