Junior Services Engineer

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As a Junior Services Engineer at SS8 Networks, a leader in Lawful and Location Intelligence, you will support the deployment and integration of SS8’s solutions at customer sites. This hybrid role in Farnborough, UK, involves assisting senior engineers with installation, configuration, and testing of high-availability systems in telecom networks, data centers, and cloud platforms. You will troubleshoot issues, perform health checks, and generate documentation, ensuring solutions meet customer and regulatory requirements. Occasional domestic and international travel is required.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Company Overview:About SS8 Networks: As a leader in Lawful and Location Intelligence, <a href="http://www.ss8.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">SS8</a> helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high-performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.Job Description:As a Junior Services Engineer, you will support the successful deployment and integration of SS8’s solutions at customer sites. Working closely with senior engineers, project managers, and customers, you will assist in installing, configuring, and testing high-availability systems across a range of environments including telecom networks, data centers, and cloud platforms.The successful candidate will be required to work onsite in the Farnborough (Hampshire) office 3 days per week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites. The role will require occasional domestic and international travel (up to 25%).Duties/Responsibilities of Position:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in the installation and configuration of SS8 lawful intelligence and analytics solutions.</li><li class="leading-relaxed">Participate in system integrations involving telecom network elements (e.g., DPI, probes, mediation systems).</li><li class="leading-relaxed">Support on-site and remote deployments, ensuring solutions meet customer and regulatory requirements.</li><li class="leading-relaxed">Work with senior engineers to troubleshoot issues, escalate bugs, and verify fixes.</li><li class="leading-relaxed">Run system health checks, perform acceptance testing, and generate implementation documentation.</li><li class="leading-relaxed">Maintain accurate records of implementation progress and provide timely status updates.</li><li class="leading-relaxed">Learn and understand protocols such as TCP/IP, SIP, GTP, HTTP, Diameter, and lawful intercept standards (e.g., ETSI, CALEA).</li><li class="leading-relaxed">Collaborate with internal R&D and QA teams to ensure product readiness for deployment.</li><li class="leading-relaxed">Comply with information security standards and customer confidentiality requirements.</li></ul>Position Specific Competencies/Skills Required:Essential:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Basic understanding of networking concepts (IP addressing, routing, firewalls, VLANs).</li><li class="leading-relaxed">Familiarity with Linux/Unix environments and command-line usage.</li><li class="leading-relaxed">Interest in cybersecurity, telecom infrastructure, or law enforcement technologies.</li><li class="leading-relaxed">Strong problem-solving mindset and attention to detail.</li><li class="leading-relaxed">Willingness to travel occasionally to customer locations (domestic and international).</li><li class="leading-relaxed">Excellent communication skills and a desire to work in a customer-facing technical role.</li><li class="leading-relaxed">Must be willing and eligible to acquire Security Clearance</li></ul>Desirable (Nice to Have):<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exposure to Wireshark or similar packet analysis tools.</li><li class="leading-relaxed">Knowledge of virtualization (VMware, KVM) or containerization (Kubernetes, Docker).</li><li class="leading-relaxed">Scripting knowledge (Bash, Python) for automation and log parsing.</li><li class="leading-relaxed">Understanding of telecom networks, mobile core (3G/4G/5G), or ISP environments.</li><li class="leading-relaxed">Familiarity with ETSI/CALEA lawful intercept standards and protocols.</li><li class="leading-relaxed">Proficiency in using AI tools (e.g. ChatGPT, Microsoft Copilot, etc..) to enhance productivity, automate workflows, generate content, or support decision-making</li></ul>Experience and Education Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree or equivalent in Computer Science, Engineering, Telecommunications, or related field.</li></ul>

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Ambient.ai is an AI-powered physical security platform that helps enterprises reduce risk and improve efficiency. They integrate with existing camera systems for real-time monitoring and proactive threat detection, reducing false alarms by over 95%. Founded in 2017 and backed by Andreessen Horowitz, Ambient.ai is seeking a Senior Sales Engineer to support SLED accounts. This role involves leading pilots, delivering demos, and mapping technical capabilities to public-sector outcomes, partnering with Regional Sales Managers to navigate complex sales cycles and stakeholder environments.

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Who we are:Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our engineering, product, design, and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.Ready to learn more? Connect with us on <a href="https://www.linkedin.com/company/ambient-ai/?viewAsMember=true" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn</a> and <a href="https://www.youtube.com/@ambient2599" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">YouTube</a>About the role:Reporting to <a href="https://www.linkedin.com/in/tomfischer2/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Tom Fischer</a>, we’re looking for a top-tier Sales Engineer with experience supporting SLED accounts to join our growing team. You’ll play a critical role in helping state, local, and education institutions evaluate Ambient.ai’s platform. This role is ideal for a technically strong, customer-obsessed individual who excels in navigating long, complex sales cycles and public-sector stakeholder environments.You’ll partner closely with Regional Sales Managers to lead pilots, deliver tailored demos, and map technical capabilities to public-sector mission outcomes — all while working across internal teams to shape a customer-centric roadmap.What you’ll do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Regional Sales Managers to support strategic SLED opportunities, often involving complex, multi-agency stakeholders.</li><li class="leading-relaxed">Lead successful technical Pilots (proof of concepts/proof of value) that reflect the real-world needs of public institutions.</li><li class="leading-relaxed">Drive technical conversations and discovery across IT, Security, Procurement, and department-level stakeholders.</li><li class="leading-relaxed">Deliver impactful demos and presentations to both technical and non-technical audiences.</li><li class="leading-relaxed">Anchor Ambient’s business value through structured Business Value Assessments, tailored to the public sector.</li><li class="leading-relaxed">Provide subject-matter expertise throughout the sales cycle, answering technical questions and proposing architecture.</li><li class="leading-relaxed">Collaborate cross-functionally with Product, Engineering, and Customer Success to influence the roadmap and drive post-sale success.</li><li class="leading-relaxed">Act as a trusted advisor and technical resource throughout the entire evaluation and procurement process.</li></ul>What you’ll bring:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong communication and presentation skills with the ability to simplify technical concepts.</li><li class="leading-relaxed">5+ years of experience as a Sales Engineer or Solutions Engineer supporting enterprise or SLED customers.</li><li class="leading-relaxed">Familiarity with navigating RFP/RFQ and procurement cycles in public-sector sales.</li><li class="leading-relaxed">Background in enterprise SaaS, networking and/or hardware-integrated solutions.</li><li class="leading-relaxed">Experience supporting deals involving networking, video surveillance, or physical security infrastructure is a plus.</li><li class="leading-relaxed">Understanding of networking concepts (e.g., VLANs, L2 vs. L3, IP/gateway assignment).</li><li class="leading-relaxed">Basic Linux and cloud familiarity (AWS, GCP, or Azure).</li><li class="leading-relaxed">Bonus: Experience with physical access control systems (PACS), security cameras, or public safety applications.</li><li class="leading-relaxed">Bachelor's degree in Computer Science, Engineering, or a related field preferred.</li></ul>Salary and Equity:At <a href="http://ambient.ai/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Ambient.ai</a>, we take a market-based approach to compensation. Final offers are based on job-related skills, experience, location, and internal equity.Base + Commission:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">SF Bay Area: $200 - $210k OTE</li></ul>Why join us:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are creating an entirely new category within a 120+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible</li><li class="leading-relaxed">We have an impressive customer roster of F500 companies, including Adobe, SentinelOne, and TikTok</li><li class="leading-relaxed">Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company</li><li class="leading-relaxed">Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)</li><li class="leading-relaxed">We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)</li><li class="leading-relaxed">You’ll receive everything you need to hit the ground running, including cutting-edge equipment and branded gear</li><li class="leading-relaxed">Enjoy a full range of opportunities to connect with your awesome co-workers</li><li class="leading-relaxed">We love to <a href="https://www.alltrails.com/us/california/palo-alto" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">hike</a>, are foodies, and love music! Check out our most recent <a href="https://open.spotify.com/playlist/3m2bFd0UGTJ4Uicrw9xPXG?si=985964b33f734b78" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Ambient Spotify Playlist</a></li></ul>Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.