Wir erfinden Kollaboration neu. Und genau so arbeiten wir auch: schnell, agil, ergebnisorientiert und voller Neugierde. Unser Team ist international – und motiviert. Mit 20 Jahren am Markt sind wir der Pionier und Innovationstreiber für XR- und KI-basierte Ökosysteme. Virtual Reality, Extended Reality, Künstliche Intelligenz und Metaverse: Alle reden darüber – wir arbeiten daran. Wir entwickeln neue und komplexe Software. Deshalb setzen wir auf: vernetztes Denken und echte Kompetenzen. Unsere Kunden sind unser großer Stolz.

TriCAT gmbh

Customer Success Expert

Marketing Manager

The Customer Success Expert will be responsible for demonstrating and explaining products to potential clients in the B2B sector, ranging from individual coaches to C-level executives. They will build and maintain long-term customer relationships to ensure satisfaction and retention, proactively supporting clients with product implementation and usage. The role involves supporting seminar/workshop leaders in transitioning traditional learning concepts to virtual formats, conducting training and workshops, organizing virtual conferences, and analyzing customer feedback for product improvement. Additionally, the expert will create tickets for the development team, improve communication structures, and potentially manage booths at multi-day trade shows.

Du bist technikaffin, liebst den Umgang mit Menschen, kannst sie begeistern und erkennst ihre Bedürfnisse. Du suchst nach einer neuen Herausforderung, die dich fordert und begeistert. Du möchtest deine Fähigkeiten, dein Wissen und deine Stärken einsetzen und Teil eines zukunftsorientierten und kreativen Unternehmens mit viel Team Spirit werden. Du träumst davon, das Metaversum mitzugestalten und die Welt zu verändern.
Wir sind ein führender Anbieter von Lösungen für das Metaversum, welche die Themenfelder Kollaboration, Training und Lernen in Corporate Metaverses revolutionieren. Wir entwickeln und vermarkten Produkte und Dienstleistungen, die Menschen, Objekte und Informationen in virtuellen 3D-Welten vernetzen und interagieren lassen. Wir nutzen die neuesten Technologien und Innovationen im Bereich KI, XR und virtuelle 3D-Welten, um immersive und realitätsnahe Erlebnisse für unsere Kunden wie Porsche, Olympus, Bosch, Bundeswehr, Siemens, Fraunhofer, Fresenius, ABP u.v.m., im B2B-Bereich zu schaffen. Wir sind 50 Menschen – und wachsen stetig.
<h2 id="aufgaben">Aufgaben</h2>
WAS WIRST DU BEI UNS MACHEN? 
Bei TriCAT hast du die Möglichkeit, an spannenden und innovativen Projekten mitzuwirken und deine eigenen Ideen einzubringen. Du bist verantwortlich, Interessent:innen von unseren Corporate Metaverse Lösungen zu begeistern und zu Kunden zu entwickeln, die mit unseren unseren Produkten den größtmöglichen Erfolg erzielen. Du arbeitest eng mit unseren Projektmanager:innen, Entwickler:innen und Designer:innen zusammen. Du machst potentiellen Kunden Lust auf unser Produkt und überzeugst sie von den Vorteilen und dem Mehrwert, den wir ihnen bieten können.
Deine Spielwiese:
<ul>
<li>Interessent:innen und Kunden aus dem B2B-Bereich jeweils passende Produkte demonstrieren und erklären – von Einzelcoaches über Dozent:innen/Professor:innen bis zur C-Level-Ebene in Unternehmen.</li>
<li>Aufbau und Pflege langfristiger Kundenbeziehungen zur Sicherstellung der Kundenzufriedenheit und -bindung.</li>
<li>Proaktive Unterstützung unserer Kunden bei der Implementierung und Nutzung unserer Produkte und Dienstleistungen.</li>
<li>Seminar-/Workshopleiter:innen unserer Kunden bei der Umsetzung klassischer Lernkonzepte in virtuelle Formate methodisch-didaktisch unterstützen und Ausarbeitung von state-of-the-art Lehr-Lernkonzepten.</li>
<li>Support und Durchführung von Schulungen und Workshops für Kunden.</li>
<li>Organisation und Durchführung von virtuellen Kongressen.</li>
<li>Analyse von Kundenfeedback und Ableitungen von Verbesserungsvorschlägen für unsere Produkte als Teil des Qualitätsmanagement-Teams.</li>
<li>Erstellen von Tickets für die Developer-Abteilung (Features, Prozesse, Bugs).</li>
<li>Kommunikationsstrukturen, Wissensdatenbanken, Tutorials, Lern- und Trainingsvideos oder Anleitungen stetig verbessern und ausbauen.</li>
<li>Standbetreuung auf mehrtägigen Messen</li>
</ul>
<h2 id="qualifikation">Qualifikation</h2>
MUST HAVES 
Fachlicher Hintergrund und Kenntnisse aus den Bereichen technologiegestützte Bildung, virtuelles Lernen, Neue Medien, digitale Pädagogik oder vergleichbar, beispielsweise durch einen Abschluss in Richtung Medienpsychologie, Mediendidaktik &amp; E-Learning, Medieninformatik, Erwachsenenbildung oder ähnlich.
<ul>
<li>Ein abgeschlossenes Studium und mindestens zwei Jahre Berufserfahrung in kundenorientierter Funktion, idealerweise in der IT-Branche.</li>
<li>Hohe IT-Affinität und unternehmerisches Denken mit einem Gefühl für Chancen, Synergien und Vertriebschancen.</li>
<li>Du kennst dich in der digitalen Welt aus, verfolgst aufmerksam neue Trends und Entwicklungen und weißt, wie sich unterschiedliche Zielgruppen darin bewegen.</li>
<li>Kommunikationsstärke, Teamfähigkeit und eine hohe Eigeninitiative zählen zu deinen Stärken.</li>
<li>Du hast eine analytische, strukturierte und konzeptionelle Denkweise und du arbeitest ergebnis- und kundenorientiert.</li>
<li>Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.</li>
</ul>
<h2 id="benefits">Benefits</h2>
WIR BIETEN DIR
einen zukunftsorientierten Arbeitsplatz mit spannenden Aufgaben, attraktiven Zusatzleistungen und ausgeglichener Work-Life-Balance in einem tollen Team, das dich unterstützt und mit dir gemeinsam wächst. Und das in einer der angesagtesten Regionen im Städteranking Deutschlands.
Bereits in der Preboarding-Phase, also nach Vertragsunterzeichnung, erhältst du von deinem Paten bzw. deiner Patin einen detaillierten Onboarding-Plan mit genauen Zeiten und Ansprechpartnern deines Vor-Ort-Onboardings in Ulm für einen unkomplizierten Einstieg bei uns. In diesem Plan bekommst du außerdem die Zugangsdaten zur TriCAT INFOTHEK. Dort findest du alle Informationen rund um TriCAT, die du für deine ersten Tage bei uns benötigst.
Sobald du deine TriCAT-E-Mail-Adresse erhalten hast, darfst du sofort am TriCAT-Vorteilsprogrammen teilnehmen.
Wir freuen uns auf deine Bewerbung!

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