Trueplayis committed to helping iGaming brands excel in customer engagement and forge lasting relationships with their players by creating a unified, branded ecosystem that transforms their platforms into engaging gaming experiences. By leveraging innovative digital solutions, gamification, and metagaming, we aim to transcend traditional iGaming experiences and assist our partners in minimizing player churn and securing enduring success.Our visionextends beyond player retention, as we strive to cultivate player loyalty. By fostering trust, delivering exceptional customer service, and curating personalized, rewarding experiences within a comprehensive loyalty program, we empower iGaming brands to establish emotional connections with their players, making their platforms a unified, engaging game, and maintaining a competitive edge in the industry.

Trueplay

Data Analyst

Partnership Manager

Senior Finance Manager

Product Owner

Trueplay is seeking an experienced Data Analyst to join their team. The role involves analyzing complex datasets, generating insights, and supporting data-driven decision-making. Responsibilities include developing and supporting management reports, analyzing product metrics, implementing and tracking business metrics, optimizing processes, and generating high-quality reports. The Data Analyst will also validate A/B tests, cover user actions with analytical events, identify product weaknesses, monitor user behavior using Hotjar, optimize data processing, enhance prediction accuracy, and automate data processes. The ideal candidate will have a strong background in data analytics, reporting, visualization, SQL, and Tableau or similar tools, with solid statistical knowledge and the ability to translate business problems into analytical solutions.

<h2>Data Analyst</h2>
     <hr>
     <strong>Trueplay</strong> is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.<br>We offer solutions on three epic levels:<br><ul> <li>Acquisition and engagement — CopyStake introduces users to an iGaming website, allowing them to bet alongside their favorite streamers.</li> <li>Retention — the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.</li> <li>Brand equity — the tokenization of loyalty points helps transform users’ affinity for a brand into a personal interest in its financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.</li> </ul>More than 20 iGaming brands from 18 markets are fostering player loyalty with Trueplay.&nbsp;<br>We are looking for an experienced&nbsp;<strong>Data Analyst</strong> with a strong background in data analytics, reporting, and visualization to join our team. In this role, the Data Analyst will be responsible for analyzing complex datasets, generating insights, and supporting data-driven decision-making across various business functions. The ideal candidate will work closely with engineers and other stakeholders to enhance reporting accuracy, optimize data processes, and provide actionable insights to improve performance.<br><br><br><strong>It is important for us that you have/are:</strong><br><ul> <li>2+ years of experience in iGaming/customer experience products (B2B, B2C products)</li> <li>Advanced proficiency in SQL</li> <li>Proficiency in Tableau or similar tools</li> <li>Solid statistical knowledge and experience in using statistics to analyze complex data</li> <li>The ability to transform business problems into analytical solutions</li> <li>Flexible, self-motivated, proactive, and a critical thinker</li> <li>Upper-intermediate level of English</li> </ul><strong>As a plus:</strong> Tableau certificate<br><br><strong>You will be responsible for:&nbsp;</strong><br><ul> <li>Supporting existing and developing new management reports</li> <li>Analyzing product metrics, funnels, and providing recommendations for improving product metrics</li> <li>Implementing and tracking business metrics that will help drive business</li> <li>Analyzing and optimizing current processes</li> <li>Working with Tableau using SQL</li> <li>Generating high-quality reports that enable the team to quickly respond to changes and make informed decisions</li> <li>Finding insights for project growth</li> <li>Validating and launching A/B tests</li> <li>Covering all user actions with analytical events</li> <li>Continuously searching for product weaknesses and areas for improvement</li> <li>Monitoring and generating reports using Hotjar to analyze user behavior and engagement trends</li> <li>Optimizing data processing to improve report speed and reduce database load</li> <li>Enhancing the accuracy of player behavior predictions</li> <li>Automating the data collection and analysis processes</li> </ul><strong>We offer:</strong><br><ul> <li>Two meeting hubs in Warsaw, Poland, and Kyiv, Ukraine or remote</li> <li>Flexible working hours</li> <li>Compensation that includes coverage for 20 days to recharge and unwind</li> <li>Additional support covering 14 days for health-related matters when needed</li> <li>Support in professional growth during the initial months, with guidance from experienced team members</li> <li>Engaging corporate events and activities</li> <li>Competitive financial compensation</li> </ul>

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reality.co

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appzen

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e2 open

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As a Customer Service Specialist, you’ll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You’ll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat.

At Trackman, we believe in diversity and the importance of personal growth. At Trackman, we believe diverse backgrounds and perspectives spark innovation. That’s why we try to hire people based on those values. That's also why our organization represents people from many different continents, making Trackman a truly global company in a local environment. We also believe that's why we become leaders in every industry we enter.

Customer Service Specialist

Customer Service Team Lead

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job description</h2><p class="my-4 text-gray-700 leading-relaxed">As a Customer Service Specialist, you’ll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You’ll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Key Responsibilities</strong></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Customer Service:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction.</li><li class="leading-relaxed">Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully.</li><li class="leading-relaxed">Handle a high volume of incoming customer support requests, maintaining response time and quality standards.</li><li class="leading-relaxed">Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed.</li><li class="leading-relaxed">Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Customer Support:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions.</li><li class="leading-relaxed">Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system.</li><li class="leading-relaxed">Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features.</li><li class="leading-relaxed">Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Internal Processes:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions.</li><li class="leading-relaxed">Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job requirements</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education & Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in a customer service/support role, ideally within technology or a related industry.</li><li class="leading-relaxed">Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.</li><li class="leading-relaxed">Experience with remote troubleshooting, diagnostics, or technical support.</li><li class="leading-relaxed">High school diploma or equivalent; additional education in IT, customer service, or a related field is a plus</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills & Competencies:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with sports technology, particularly golf, baseball, or similar fields.</li><li class="leading-relaxed">Strong troubleshooting and problem-solving abilities with a keen eye for detail.</li><li class="leading-relaxed">Excellent communication skills, both verbal and written, with a friendly, customer-centric attitude.</li><li class="leading-relaxed">Proficiency in both Spanish and English, as the role involves supporting customers in both languages.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Technical Proficiency:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proficiency in ticketing software such as Zendesk.</li><li class="leading-relaxed">Proficiency with the Windows OS and general knowledge of computer systems; the additional understanding of networking systems is a plus</li><li class="leading-relaxed">General knowledge of technologies, for example: TVs, Projectors, Monitors, Laptops, and Mobile Devices.</li><li class="leading-relaxed">Proficiency in Microsoft Office applications and collaboration tools is essential for effective communication, teamwork, and presentation of technical information.</li></ul>

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