Varonis 

Strategic Support Manager

Cloud security researcher

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Varonis is seeking a Strategic Support Manager to lead a high-impact support function for complex and business-critical product areas. This role focuses on stabilizing, scaling, and evolving Strategic Support through strong people leadership, operational rigor, and cross-functional execution. The manager will tackle challenging problems, identify systemic issues, and translate support insights into lasting improvements, ensuring rapid innovation scales without friction for customers and internal teams.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.Varonis protects data first, not last. Learn more at www.varonis.com.The Role: We are seeking a Manager of Strategic Support to lead a high‑impact support function focused on some of Varonis’ most complex and business‑critical product areas.This is not a traditional support manager role centered on case volume or queue management. Instead, this role exists to stabilize, scale, and evolve Strategic Support by combining strong people leadership, operational rigor, and sustained cross‑functional execution.Why this Role Matters: We’re disruptors, innovators, and relentless problem‑solvers. We’re not your typical tech company - we protect data. As Varonis continues its transition to a SaaS‑first platform, the pace of innovation, customer expectations, and operational complexity have increased dramatically.Our Support organization plays a critical role in this evolution. Strategic Support exists to ensure rapid innovation scales without friction - for customers, for Product and Engineering teams, and for the business. This team tackles the hardest problems, surfaces systemic issues, and helps turn support insight into lasting improvements.We’re looking for leaders who can hit the ground running, bring structure to ambiguity, and apply thoughtful pressure where it’s needed. If you thrive in environments where the problems are complex, the impact is real, and the opportunity to shape how a company scales is significant, you’ll find a home here. There’s no better time to join Varonis as we redefine what’s possible in data protection.The Location: We are considering candidates who can work by hybrid model, located within physical proximity to Morrisville, NC.The Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A People Leader Who Can Stabilize and Scale: You have a track record of leading technical teams through complexity, not just growth. You know how to establish operating discipline, reduce chaos, and raise the floor of execution without burning people out. Your leadership style is direct, collaborative, and grounded in accountability.</li><li class="leading-relaxed">Technical Credibility: You bring 7–10 years of customer‑facing technical experience and 3–5 years of people management experience in enterprise software or SaaS environments. You can engage meaningfully on SaaS architectures, cloud platforms (AWS, Azure, GCP), and identity‑related systems, but you don’t confuse technical depth with leadership effectiveness. You focus on outcomes, patterns, root causes, and leverage.</li><li class="leading-relaxed">Comfort Applying Cross‑Functional Pressure: You are comfortable working across Product, Engineering, and Customer‑facing teams—and pushing when necessary. You don’t wait for alignment to appear; you help create it. You can challenge peers constructively, maintain credibility over time, and keep ownership when problems span multiple teams.</li><li class="leading-relaxed">Execution‑Oriented and Resilient: You operate well under sustained pressure. You follow through. You make progress visible. You adapt when conditions change without losing momentum. A Bachelor’s degree in a technical field is preferred but demonstrated judgment and execution matter more than credentials.</li></ul>The Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Operational Stability: You will reduce escalation rates, stabilize workload, and establish predictable operating rhythms. The goal is not fewer cases at all costs—it’s consistency, quality, and space for non‑reactive work across your team.</li><li class="leading-relaxed">Scalable Systems: You will oversee onboarding, training, and enablement effectiveness. Documentation and training should materially reduce friction and improve time‑to‑productivity.</li><li class="leading-relaxed">Product and Engineering Outcomes: You will act as a sustained pressure point for systemic issues surfaced through Support. This means translating recurring pain into clear, prioritized asks—and staying engaged until outcomes change. Hand‑offs without follow‑through are not success.</li><li class="leading-relaxed">Customer Impact: You will represent Support in customer and commercial conversations where product behavior or complexity matters. Your job is to ensure support insight informs decisions that affect customer confidence, retention, and scale.</li><li class="leading-relaxed">People Development: You will hire, develop, and manage Team Leads and senior engineers. This includes setting expectations, giving direct feedback, and addressing performance gaps.</li></ul>Performance Management: You will define and use metrics that reflect real health escalations, readiness, throughput, and team effectiveness.Why You’ll Love it Here:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Impact: Be part of a team that is shaping the future of technology support.</li><li class="leading-relaxed">Culture of Innovation: Be part of a team that values bold ideas, creativity, and collaboration. Here, your contributions are welcomed and appreciated</li><li class="leading-relaxed">Be Valued: Your voice matters. We want your ideas, your challenges, and your unique perspective.</li><li class="leading-relaxed">Stay Ahead: Work with the latest technology and be part of a company that’s always pushing the envelope.</li><li class="leading-relaxed">Growth: Opportunities for professional development and career advancement.</li></ul>Our Core Values:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Sense of Urgency: Deal with situations and issues proactively and persistently, seizing opportunities that arise.</li><li class="leading-relaxed">Achievement Orientation: Focus efforts on achieving high-quality results consistent with the organization’s standards.</li><li class="leading-relaxed">Attention to Detail: Work in a conscientious, consistent, and thorough manner.</li><li class="leading-relaxed">Resilience: Stay energized, productive, and focused in the face of challenges, ambiguity, change, or strenuous demands.</li></ul>We invite you to check out our Instagram Page to gain further insight into the Varonis culture!@VaronisLifeVaronis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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Hightouch

Product Lead, Agentic Personalization

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Hightouch is a modern AI platform for marketing and growth teams, leveraging LLMs and cloud data warehouses. This Product Lead role focuses on Agentic Personalization, the third major pillar of Hightouch's platform, enabling real-time web and mobile personalization. The role involves deep customer discovery, defining the agent experience, and scaling go-to-market strategies, working closely with founders and the executive team.

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About Hightouch-------------------Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.The Customer Problem--------------------When you open Spotify, the homepage is different for every user. When you browse Nike's site, products are ranked by what Nike thinks you'll buy. When you log into Chase, offers are tailored to your spending. This is web and mobile personalization: deciding in real time what each customer sees inside your product. It directly moves conversion, retention, and revenue at the point where customers are already engaged.Almost nobody does it well outside of companies that build it from scratch. A single experiment (testing whether high-spend users convert better seeing a loyalty upsell on the account page) requires an analyst to build the segment, a PM to write targeting rules, a designer to create variants, an engineer to instrument the test, and someone to monitor results. Most teams run 5–10 per quarter and end up with a handful of static rules covering a fraction of their users.The tools that exist (Optimizely, Dynamic Yield, Adobe Target) handle infrastructure but don't solve the coordination problem. Every experiment, audience, and piece of content still requires manual configuration. They also force companies to duplicate customer data into a proprietary store, adding months of implementation and permanent vendor lock-in.Why Agents are the Solution---------------------------The shift from "AI assists a step" to "AI owns a workflow" is already happening in software engineering. Personalization is ready for the same shift.Today: A growth team testing whether high-intent visitors convert better with a comparison page spends 2–4 weeks coordinating across tools and people. They run maybe 8 experiments that quarter.With agents: The growth lead describes the goal. An agent identifies the audience from existing customer data, generates variants informed by past performance, configures the experiment with holdout groups, launches it, monitors significance, and reallocates traffic. The human reviews before launch. Calendar time: hours. The same team runs 50+ experiments per quarter because the coordination cost drops to nearly zero.Agents handle the full chain as one workflow: audience, content, experiment, optimization. Instead of a bunch of manual steps, agents rethink this as a continuously improving closed loop.Why Hightouch, Why Now----------------------More than 1,000 enterprises—like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, use Hightouch to run their marketing. Earlier this year we launched the Agentic Marketing Platform with two pillars:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Agentic Advertising Studio. Agents analyze performance, competitor creative, and brand guidelines, then assemble ad concepts across Meta, Google, TikTok, and LinkedIn.</li><li class="leading-relaxed">Agentic Lifecycle Studio. Agents identify lifecycle opportunities, draft audiences, assemble on-brand email and SMS campaigns, and orchestrate them through Braze, Iterable, Salesforce, and Adobe.</li></ul>Advertising covers paid media. Lifecycle covers email, SMS, and push. Agentic Personalization is the third pillar: what customers experience inside the website and mobile app. Different buyer (product and growth teams), different workflow (real-time experimentation), different technical surface (browser SDKs and edge delivery). Same agent infrastructure and data foundation.What no competitor can replicate:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Agent orchestration. 25+ specialized skills for audience building, content generation, campaign analysis, and multi-step workflow coordination.</li><li class="leading-relaxed">Content assembly. Agents search existing asset libraries for reusable on-brand content before generating anything new, which is what makes output trustworthy enough for enterprises to ship.</li><li class="leading-relaxed">Marketing and brand context. Persistent layer connecting customer data, brand guidelines, creative assets, and performance history so agents operate grounded in how the business works.</li><li class="leading-relaxed">Real-time data infrastructure. Low-latency personalization API, sub-second audience evaluation, ML-powered optimization and recommendations, event pipeline processing millions of events daily.</li></ul>The Role--------Founding Product Manager for Agentic Personalization: Hightouch's third major pillar and biggest new investment. You define the product, the sequencing, and the go-to-market.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer discovery. Deep engagement with product and growth teams at enterprise companies to understand how they personalize web and mobile today, and what would earn their trust in an agent-driven approach. Translate into a roadmap tied to revenue milestones.</li><li class="leading-relaxed">Define the agent experience. What agents do autonomously (segments, variants, experiments, traffic allocation) vs. what needs human approval (production launches, brand-sensitive content). Design the feedback loop that builds trust over time.</li><li class="leading-relaxed">Scale the GTM. Co-own pipeline, join customer calls, shape competitive positioning, partner with CS on implementation playbooks.</li></ul>High-visibility role working directly with founders and executive team.What We're Looking For----------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Zero-to-one track record. Products you built from nothing to meaningful revenue, ideally at a B2B SaaS company. Domain matters less than evidence you can find product-market fit under uncertainty.</li><li class="leading-relaxed">Technical depth. Can evaluate architectural tradeoffs, debate infrastructure decisions with senior engineers, and reason about things like batch vs. real-time and caching strategies at the level of product decisions.</li><li class="leading-relaxed">Commercial instinct. Think in terms of pipeline, conversion, and expansion. Build roadmaps that map to revenue targets.</li><li class="leading-relaxed">Speed. Small team, high autonomy, tight cycles. We use AI heavily in our own workflows.</li><li class="leading-relaxed">Cross-functional trust. This spans engineering, design, sales, CS, and leadership. You drive clarity from ambiguity.</li></ul>We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $240,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.E-Verify Statement_Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.<a href="https://www.rhoworld.com/wp-content/uploads/E-VerifyParticipationPoster-1.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">E-Verify Notice</a><a href="https://www.rhoworld.com/wp-content/uploads/E-VerifyParticipationPosterES-1.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">E-Verify Notice (Spanish)</a><a href="https://www.rhoworld.com/wp-content/uploads/ierposterfinal.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Right to Work Notice_</a><a href="https://www.rhoworld.com/wp-content/uploads/spanishierposterfinal.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Right to Work Notice (Spanish)</a>Create a Job AlertInterested in building your career at Hightouch? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=hightouch&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job------------------*indicates a required fieldAutofill with MyGreenhouseFirst Name*Last Name*Email*PhoneCountry*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>LinkedIn Profile*Where are you located?*Submit application

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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