Advanced Services Engineer

The Advanced Services Engineer helps customers realize value from purchased products by deploying, optimizing, and performing value-added activities. This role bridges the gap between customer needs and product capabilities, focusing on meeting use cases through both remote and on-site work.

Must Have

• Gather and analyze information about a customer’s environment.
• Effectively assess and present hardware and software requirements.
• Understand customers’ security pain points and deploy product-based solutions.
• Advise customers about security best practices.
• Manage, track, and report on the progress of your engagements.
• Perform remediation projects/engagements with customers.
• Prevent or solve customers’ product related problems remotely and onsite.
• Undergraduate degree.
• 5+ years of related experience.
• Experience with Microsoft 365, Azure, Google, AWS, Amazon S3, Salesforce.
• Good knowledge of Microsoft Purview.
• Excellent interpersonal, multitasking, and organizational skills.
• Outstanding customer services skills.
• “Please the customer” mentality.
• Sense of humor.

Summary

The Advanced Services Engineer gets our customers to a point where they can realize value from the products that they purchased. By deploying, optimizing, and performing value added activities, the ASE bridges the gap between our customer’s needs and our products’ robust capabilities. Our focus is on meeting our customers’ needs and use cases through both remote and on-site work.

Responsibilities

• Gather and analyze information about a customer’s environment
• Effectively assess and present hardware and software requirements
• Understand customers’ security pain points and deploy product-based solutions
• Advise customers about security best practices
• Manage, track, and report on the progress of your engagements
• Perform remediation projects/engagements with customers
• Prevent or solve customers’ product related problems on clients’ systems remotely and onsite

Requirements

• Undergraduate degree
• 5+ years of related experience
• Experience with Microsoft 365, Azure, Google, AWS, Amazon S3, Salesforce.
• Good knowledge of Microsoft Purview
• Excellent interpersonal, multitasking, and organizational skills
• Outstanding customer services skills
• “Please the customer” mentality
• Sense of humor

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Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.