Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. &nbsp;Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

Wolters Kluwer

Customer Service Technical Specialist

Tax Quality Assurance Analyst

Inside Sales Account Manager - CUP Team

Customer Success Associate

Tax Quality Assurance Analyst (Content Editor)

Manager, Content Management

Fulfillment Associate

Content Management Analyst

Senior Scrum Master

As a Customer Service Technical Specialist (2nd line), you will primarily guide customers in using our legal software, Kleos, which automates case management, contact management, agenda, email, time tracking, and invoicing. You will analyze questions and incidents, linking customer needs to technological possibilities, and independently seek solutions. You will also ensure smooth collaboration between first and second-line helpdesks, monitor ticket registration, create knowledge articles, and follow up on customer satisfaction surveys.

Lead Enterprise Architect (Salesforce Architect)

Customer Service Technical Specialist (2nd line)Your departmentThe 'Legal Software' department of Wolters Kluwer guarantees an innovative and dynamic working environment. We develop and distribute software specifically for the legal sector and help our clients fully digitize their activities.Our software program Kleos automates the management of files and contacts, as well as the agenda, email traffic, up to and including the registration of hours worked and costs, as well as invoicing services. Via APIs, information, including, for example, accounting, is exchanged with our program. In addition, we focus on document management and knowledge management, and we use the latest technologies (AI, Big Data) to provide clients with better insights when making crucial decisions.In short, with our software, a law firm or a legal department can fully manage its office and administration.Your roleAs a Customer Service Technical Specialist, you are primarily responsible for guiding customers in the use of our software. Some examples:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The customer wants to build a certain workflow in our program and encounters an error message.</li><li class="leading-relaxed">The customer wants to automate their correspondence.</li><li class="leading-relaxed">Invoices must be synchronized with an external accounting package.</li><li class="leading-relaxed">The customer experiences a technical blockage during an update to a new version.</li><li class="leading-relaxed">The customer requests additional services and asks for advice on additional options.</li></ul>Your tasks and responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You ensure a detailed analysis of questions and incidents. With a view to a solution, you will first observe broadly to clearly outline the core of a question or problem.</li><li class="leading-relaxed">You easily link the needs of our customers with technological possibilities.</li><li class="leading-relaxed">You independently try out all kinds of avenues, based on available information sources and the help of colleagues. By autonomously searching for workarounds, you continuously expand your own knowledge.</li><li class="leading-relaxed">You partly determine the priority questions/incidents yourself and make the right choice in handling or escalating problems, always with a view to quality service.</li><li class="leading-relaxed">Clear communication, both to customers and colleagues, is crucial.</li><li class="leading-relaxed">You always maintain a good overview of ongoing requests by consistently registering the correct data in our own follow-up tool.</li><li class="leading-relaxed">You advise customers on questions about our packages and options and refer them to the correct web pages for consulting information and for possibly ordering additional options and services.</li></ul>In addition, you are responsible for smooth cooperation between the first-line helpdesk and the second-line helpdesk. You ensure a correct flow of tickets from L1 and try to analyze the needs of the L1 team, such as the need for additional training on certain functionalities. You monitor closed tickets for correct registration, including the domain, root cause, and solutions, and provide feedback where necessary to adjust. Based on the analysis of closed tickets, you also create new knowledge articles for both the support team and the customers.You also play an active role in following up on satisfaction surveys. You contact customers based on their comments and scores and try to find additional solutions and/or escalate matters to the appropriate departments (product management, marketing, etc.).Your profileEducation/experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have a Bachelor's thinking level.</li><li class="leading-relaxed">You have knowledge of invoicing-accounting or are capable of acquiring the necessary knowledge in this area.</li><li class="leading-relaxed">You have an interest in / affinity with ICT and are willing to learn further in this domain.</li></ul>Knowledge and skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Your language skills: Perfectly Dutch-speaking and can also express yourself professionally in French and English.</li><li class="leading-relaxed">You quickly find your way in software applications; you are adept at 'online' navigating between many screens.</li><li class="leading-relaxed">You are a troubleshooter and analytically minded.</li><li class="leading-relaxed">You have a 'natural urge' to find 'the cause' or 'the solution'.</li><li class="leading-relaxed">You are, as it were, a digital detective and get a boost from the feeling of having almost found the cause and/or solution.</li><li class="leading-relaxed">You have good knowledge of MS Office (Word, Excel, Outlook).</li><li class="leading-relaxed">You are customer-oriented, even in difficult circumstances, and will therefore often actively listen and communicate clearly and professionally.</li><li class="leading-relaxed">You can work autonomously and have a large dose of hands-on mentality.</li></ul>Our offerYou will join a dynamic team with ambition! In addition to a market-conform salary with numerous extra-legal benefits (including meal vouchers, eco vouchers, 12 ADV days, hospitalization and group insurance, benefits for work, ..), Wolters Kluwer continuously invests in the growth and competencies of its employees and wants to give them every opportunity to develop. Discover more <a href="http://www.kluwer.be/corporate/nl/jobs/onze-troeven/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">assets</a> of Wolters Kluwer at <a href="https://www.wolterskluwer.be/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.wolterskluwer.be</a>.Flexible remote work policy. You can alternate between working from home and at our offices in Mechelen.ApplyDo you recognize yourself in this description? Then apply via <a href="https://www.wolterskluwer.be/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.wolterskluwer.be</a>!ContactRasi Fawaz - Senior Corporate RecruiterEmail: <a href="mailto:Rasi.fawaz@wolterskluwer.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Rasi.fawaz@wolterskluwer.com</a>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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Reducto

Backend/AI Engineer

Founding Security Engineer

Founding Forward Deployed Engineer

Product Designer (2nd)

Founding Support Engineer (Remote)

Machine Learning Engineer

VP Marketing

flying wild hog

Finance Manager

skybox labs 

Senior Environment Artist - Assets | Destiny 2

This role involves working on the core API that powers document parsing for hundreds of companies. You will integrate cutting-edge LLMs, optimize document processing pipelines, and build infrastructure for state-of-the-art document understanding at scale. The company helps AI teams ingest real-world enterprise data with high accuracy, focusing on unstructured file formats like PDFs and spreadsheets. They have grown significantly, working with leading AI teams and enterprises, and are backed by world-class investors.

Frontend Engineer

Founding Infrastructure Engineer

Founding Head of Marketing

Solutions Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Reducto</h3>Reducto helps AI teams ingest real world enterprise data with state of the art accuracy.The vast majority of enterprise data — from financial statements to health records — is locked in unstructured file formats like PDFs and spreadsheets. We train vision models to read those documents the way a human would, and make it possible to build products, train models, and automate processes at scale.We’ve grown incredibly quickly, growing revenue by 7x YOY, and now work with hundreds of companies ranging from leading AI teams (Harvey, Vanta, Scale), through to enterprise (FAANG, top 3 trading firm).We're raised over 100M from world class investors like A16z, Benchmark, and First Round Capital, and are looking for a Backend/AI Engineer.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Opportunity</h3>As a Backend/AI Engineer, you'll work on our core API that powers document parsing for hundreds of companies. You'll integrate cutting-edge LLMs, optimize document processing pipelines, and build the infrastructure that makes state-of-the-art document understanding accessible at scale.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We would love to meet you if you:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Philosophy: You are your own worst critic. You have a high bar for quality and don't rest until the job is done right—no settling for 90%. We want someone who ships fast, with high agency, and who doesn't just voice problems but actively jumps in to fix them.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience: You have 2+ years of experience building real world applications and integrating LLMs into production systems</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Language: You're exceptional at Python</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Tools: Build your own tools as needed—like a quick Streamlit app to test hypotheses or create a dataset.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Approach: A quantitative approach to building products. Ability to debug, experiment, and iterate fast. You should be comfortable getting hands-on with the full development lifecycle, from ideation to shipping to users.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The core work will include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Integrating and optimizing LLM calls for structured extraction, form filling, and document understanding tasks</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Making improvements to API design and pre-processing algorithms (chunking, structured extraction, etc.) based on customer feedback</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Building and improving document processing pipelines that handle everything from PDFs to spreadsheets at scale</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experimenting with new techniques and output structures to improve LLM accuracy and reduce latency</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Building internal tooling and evals to better understand/analyze failure cases</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Working directly with the founders and customers to shape the product direction and engineering strategy</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus points if you:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have prior experience founding a company or building products at early stages</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have experience with prompt engineering, fine-tuning, or building AI agents</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Are ambitious and driven, and care a lot about doing great work with great people</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Keep up with the latest developments in ML/AI</li></ul>This is an in person role at our office in SF. We're an early stage company which means that the role requires working hard and moving quickly. Please only apply if that excites you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Reducto</h3>Nearly 80% of enterprise data is in unstructured formats like PDFsPDFs are the status quo for enterprise knowledge in nearly every industry. Insurance claims, financial statements, invoices, and health records are all stored in a structure that’s simply impractical for use in digital workflows. This isn’t an inconvenience—it’s a critical bottleneck that leads to <a href="https://www.reducto.ai/blog/the-real-cost-of-manual-document-processing" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">dozens of wasted hours every week</a>.Traditional approaches fail at reliably extracting information in complex PDFsOCR and even more sophisticated ML approaches work for simple text documents but are unreliable for anything more complex. Text from different columns are jumbled together, figures are ignored, and tables are a nightmare to get right. Overcoming this usually requires a large engineering effort dedicated to building specialized pipelines for every document type you work with.<a href="https://www.reducto.ai/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Reducto</a>breaks document layouts into subsections and then contextually parses each depending on the type of content. This is made possible by a combination of vision models, LLMs, and a suite of heuristics we built over time. Put simply, we can help you:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Accurately extract text and tables even with nonstandard layouts</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Automatically convert graphs to tabular data and summarize images in documents</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extract important fields from complex forms with simple, natural language instructions</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build powerful retrieval pipelines using Reducto’s document metadata</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Intelligently chunk information using the document’s layout data</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits at Reducto</h3>At Reducto, we’re invested in the well-being and growth of our team. Here’s what we currently offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Unlimited PTO: We believe great work requires recharging.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lunch: Receive a free lunch to eat with your teammates daily at the office</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Reimbursed Transportation: Provide us with your receipts and we’ll take care of the costs</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Insurance: Generous health insurance covering medical, dental, and vision.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health and Wellness Budget: We provide up to $150/mo reimbursement for health and wellness spending, such as gym memberships, fitness classes, or similar.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Parental Leave: Work with us to build a leave schedule that works for you and your family</li></ul>Reducto is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.