Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. &nbsp;Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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We are seeking a Senior Scrum Master with a passion for agile methodologies. This role involves facilitating agile teams using the Scrum methodology on moderately complex IT projects. The Senior Scrum Master will provide effective collaboration, facilitation, leadership, and coaching, directly impacting our Agile development process and application delivery. Responsibilities include enforcing Agile best practices, removing impediments, promoting team empowerment, organizing and facilitating meetings, coaching teams on Scrum values and process improvement, acting as an Agile ambassador, ensuring transparency, experimenting with continuous improvement tools, collaborating with technical teams and managers, and aiming to build strong, productive relationships for timely software delivery. The ideal candidate will have a thorough understanding of Scrum and Kanban, excellent communication and coaching skills, and a desire for continuous learning.

Senior Product Software Engineer

Senior Scrum MasterWe are currently looking for a Senior Scrum Master with a passion for agile methodologies to help us shape our future. If you are a fountain of Scrum knowledge and pride yourself on your interpersonal&nbsp;skills,&nbsp;then we want to hear from you!&nbsp;Job Description:The Senior Scrum Master Facilitates one or several agile teams, each working under the scrum methodology on a diverse, moderately complex IT project. They provide effective collaboration, facilitation, leadership, and coaching skills that directly impact our Agile development process and the delivery of our applications. As an Agile expert, the Scrum Master will be responsible for enforcing Agile “best practices,” removing impediments, and promoting empowerment amongst team members. The Scrum Master is a servant leader with the demeanor and acumen to handle most any situation faced by our development teams.Your responsibilities:&nbsp;<ul><li>You will handle all Scrum / Kanban aspects by serving teams as their Coach and organizing / facilitating required meetings and retrospectives.&nbsp;</li><li>You will ensure the development process runs smoothly by removing impediments and solving conflicts that are hampering the teams' advancement.&nbsp;</li><li>You will coach the teams to adhere to Scrum values and to improve their processes and practices.&nbsp;</li><li>You will become an Agile ambassador and promote a clear understanding of the theory and methods behind the development framework by providing training for development teams, stakeholders, and anyone else who could benefit from Scrum and Kanban in our organization.&nbsp;</li><li>You will be responsible for transparency in the development process and must communicate information to the relevant recipient efficiently and coherently.&nbsp;</li><li>You will be able to experiment with processes and tools that encourage continuous improvement.&nbsp;</li><li>You will collaborate with the other technical teams and managers and aim to build a strong, productive relationship to ensure goals are met and the software is delivered on time.&nbsp;</li><li>You will continuously seek to improve the current Agile process within the different teams and across the entire organization.&nbsp;</li><li>Experience playing the Scrum Master role for at least Five years</li><li>Hands on experience of at least 1.5 years on SAFe (Scaled Agile Framework)</li><li>Knowledge and/or experience with widely successful Agile techniques: User Stories, Sprint Planning, Backlog refinement etc.</li><li>Minimum 1 Year Experience in working with Jira</li><li>Experienced in leading 2–3 cross-functional teams, each consisting of 6–7 members, operating across diverse geographical locations</li><li>Excellent communication skills.</li></ul>Job Qualifications: <ul><li>Has a thorough understanding of Scrum and Kanban methods and different coaching&nbsp;techniques and&nbsp;has a genuine interest in expanding their expertise in all the required areas.&nbsp;</li><li>Has exceptional communication skills which make them an engaging individual who can integrate easily with teams of all sizes.&nbsp;</li><li>Has a natural ability to command attention and behaves in a professional manner so that colleagues consider them to be reliable and trustworthy.&nbsp;</li><li>Has a thirst for knowledge which makes them a fanatic&nbsp;learner.&nbsp;</li><li>Speaks English fluently.</li></ul>Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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NCR Voyix

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The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations within a specific geographic territory or customer responsibility. The SC ensures effective utilization of resources to meet predefined service levels and contractual agreements. Their primary function is to support Customer Engineers (CEs) by planning, prioritizing, assigning, and monitoring all open work orders. Higher levels may involve escalation management for end-to-end tracking for both field and customer operations. Key responsibilities include accepting ownership of work orders, proactive planning, monitoring outstanding work orders, scheduling appointments, escalating issues that may exceed contractual times, and collaborating with other Service Coordinators for resource allocation across territories. They also perform daily processes, manage customer complaints and escalations, maintain communication with engineers, and manage duty rosters and CE availability.

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&amp;D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.&nbsp; Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Position Title: Service Coordinator &nbsp; Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC´s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer.Key Areas of Responsibility The main duties of the Service Coordinator include the following: • Accept ownership of work orders routed to CALL MANAGEMENT • Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions • Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. • Scheduling appointments with security escorts or third party service providers as required. • Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. • Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. • Performing predefined start and end of day processes within the CALL MANAGEMENT. • Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. • Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. • Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. • Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. • Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. • Ensuring the correct and timely closure and completion of all work orders • At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. • Provide parts management/coordination (working with Logistics for SLA’S) as assigned • Follow Global Call Management tools, process and procedures as documented and posted in GP&amp;SScope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditionsWork Environment • The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations • The position involves prolonged periods of PC and telephone usage. • The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders • The Service Coordinator works in a team environment and interacts with multiple internal customers.• Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements • Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred • Basic PC literacy • Keyboard proficiency • Understanding of geographical areas and ability to utilize mapping tools for assigning work orders • Understanding of Windows-based applications/tools • Relationship building skills • Excellent communication skills, verbal and written as well as listening skillsOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.&nbsp; All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.&nbsp; NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.&nbsp; We believe in understanding and respecting differences among all people.&nbsp; Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com&nbsp;email domain.”

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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