<p>Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. &nbsp;</p><p>Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.</p>

Wolters Kluwer

Customer Success Associate

This role requires a Bachelor's degree and 2+ years of B2B client service experience. You'll provide consultative service, manage customer relationships, and promote cross-selling opportunities. Strong organization, communication, and problem-solving skills are essential.

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-1rir0z7"><p>We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.</p><p></p><p>In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!</p><p></p><p><b><u>Responsibilities:</u></b></p><ul><li><p>Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications</p></li><li><p>Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance</p></li><li><p>Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs</p></li><li><p>Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers</p></li><li><p>Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests</p></li><li><p>Develop and maintain positive working relationships with customers and other key partners</p></li><li><p>Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning</p></li></ul><p></p><p><b><u>Qualifications: </u></b></p><ul><li><p>Bachelor’s degree from an accredited college/university or equivalent B2B client service experience</p></li><li><p>Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry</p></li></ul><p></p><p><b><u>Preferred Knowledge, Skills or Abilities:</u></b></p><ul><li><p>Strong organizational, time management and multi-tasking skills</p></li><li><p>Ability to absorb product knowledge quickly and process information to apply to customer needs</p></li><li><p>Ability to make sound business decisions and exercise discretion and judgment</p></li><li><p>Experience generating add-on sales revenue preferred</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook</p></li></ul><p></p></div></div>

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<div><div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false">
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<em>OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.<br><br></em>
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<strong>Who We Are</strong>
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At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
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&nbsp;
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OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
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Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
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OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
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&nbsp;
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<strong>About the Opportunity</strong>
</h2>
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The Compliance function at OKX is responsible for the overall compliance culture at the company.
</div>
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We are a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. AML/CTF and Sanctions risk management is a core pillar of our Compliance programme and a key area of risk that we proactively seek to mitigate.
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The position reports directly to the Head of Compliance, OKX International.
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<strong>What You’ll Be Doing</strong>
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Participate, track and monitor compliance reviews and investigations.
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Make determinations and decisions on cases investigated.
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Conduct additional research to ascertain validity of matches/findings.
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Prepare STR materials and draft STR narratives.
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Assist with special projects as needed, with the ability to work in a fast-paced, ever-changing environment.
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Engaging cross-functionally (with groups such as Data, Engineering, Finance, Legal, Product, and Risk) to implement an effective compliance management program in line with the global standards and industry best practices.
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<strong>What We Look For In You&nbsp;</strong>
</h2>
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Bachelor's degree or equivalent practical experience.
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Knowledge of AML/CFT/Sanctions/KYC and industry best practices.
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Proven ability to work within and meet deadlines in a fast-paced environment.
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Self-motivated, critical thinker and adept at working independently and in a dispersed team environment covering multiple and varied tasks.
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Intuitive, highly ethical and comfortable to question and challenge.
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Strong communication and presentation skills, both verbal and written.
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<strong>Nice to Haves</strong>
</h2>
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3+ years experience in conducting AML/KYC related account activity analysis, due-diligence, and investigations in a financial services institution.
</div>
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Prior experience working in a multi-national or matrix environment.
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Prior experience working in the crypto industry.
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Familiarity with commonly used AML and Compliance tool(s), such as Chainalysis, World Check, etc.
</div>
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Relevant industry certifications, e.g., CAMS, ICA.
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 <p>
&nbsp;<strong>Perks &amp; Benefits&nbsp;</strong>
</p>
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Competitive total compensation package
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L&amp;D programs and education subsidy for employees' growth and development
</li>
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Various team building programs and company events
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Wellness and meal allowances
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Comprehensive healthcare schemes for employees and dependants
</li>
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More that we love to tell you along the process!
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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.