XFlow

Support Specialist (GameDev)

Product Owner

Lead Game Designer

X-FLOW is a mobile game development company known for Happy Color. We are seeking a Support Specialist for this flagship project. The role involves managing user requests via Zendesk, replying to app reviews, and collaborating with development and QA teams. Responsibilities also include maintaining knowledge bases, overseeing outsourcing team quality, and occasional social media communication. This position offers a competitive salary, flexible work, and growth opportunities within a creative environment.

<p class="my-4 text-gray-700 leading-relaxed">X-FLOW is a mobile game development company established in 2018. We gained recognition after the release of Happy Color, the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world. We take pride in our diverse and talented team and partners, spread across the UK, Cyprus, the Netherlands, and other regions worldwide.</p><p class="my-4 text-gray-700 leading-relaxed">We are currently looking for a Support Specialist for our flagship project, Happy Color.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Answer user requests in Zendesk (email) quickly and clearly, following our guidelines.</li><li class="leading-relaxed">Reply to reviews in the App Store and Google Play through Zendesk.</li><li class="leading-relaxed">Work closely with developers and QA to speed up problem resolution and track bug fixes.</li><li class="leading-relaxed">Create, edit, and update internal guides, response templates, and FAQs; keep the knowledge base up to date.</li><li class="leading-relaxed">Check tickets handled by the outsourcing team to make sure they’re solved correctly and match our processes; fix tags if needed and give feedback to the outsourcing team.</li><li class="leading-relaxed">Coordinate communication between the outsourcing team and internal teams (Development, QA, Marketing, Legal, SMM).</li><li class="leading-relaxed">Share knowledge with the outsourcing team and new colleagues.</li><li class="leading-relaxed">Occasionally cover user communication on Facebook and Instagram (via Facebook Business Suite and Instagram Direct), when the other in-house specialist is on vacation.</li><li class="leading-relaxed">Occasionally play our product to stay in touch with user experience and gameplay mechanics.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">English - C1 level or higher, Russian - native.</li><li class="leading-relaxed">2+ years of experience in customer support in the gaming industry.</li><li class="leading-relaxed">Experience with Zendesk and Jira.</li><li class="leading-relaxed">Collaboration experience with Dev and QA teams, including escalation and follow-up communication skills.</li><li class="leading-relaxed">Strong sense of responsibility, attention to detail, and ability to multitask effectively.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">It'll be a plus:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proficiency in additional languages (C1 or higher).</li><li class="leading-relaxed">Skills in writing technical documentation or training materials.</li><li class="leading-relaxed">Experience with Facebook Business Suite / Instagram Direct.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary and benefits package.</li><li class="leading-relaxed">Flexible working hours and remote/office work options.</li><li class="leading-relaxed">Opportunity to work with a talented and passionate team in a creative and dynamic environment.</li><li class="leading-relaxed">Career growth and professional development opportunities.</li><li class="leading-relaxed">A fun and inclusive company culture that celebrates diversity and creativity.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Join us and let’s create great content together!</p>

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<p class="my-4 text-gray-700 leading-relaxed">The Sr Manager will also cultivate and maintain high-level relationships with OEM executives, fleet/bailment leads, and key dealer stakeholders, while leading a team focused on delivering best-in-class operational performance and customer satisfaction.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Responsibilities:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Strategic Oversight:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the development and execution of strategic initiatives around chassis inventory management, forecasting, and allocation to support business growth and profitability objectives.</li><li class="leading-relaxed">OEM and Dealer Partner Management:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Serve as the primary executive liaison with OEM and high-level dealer partners, ensuring alignment on chassis needs, vehicle availability, and shared business goals.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cross-Functional Leadership:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Partner with Sales, Product Development, Purchasing, Finance, Logistics, and Manufacturing teams to ensure chassis inventory aligns with sales forecasts, product launches, and operational capacity.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Forecasting & Demand Planning:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Establish and lead a robust chassis demand planning process using sales trends, market analysis, and OE production forecasting to inform procurement strategy.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Inventory Optimization:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Develop and implement strategies for aged inventory reduction, lifecycle management, and the liquidation of “end-of-life” chassis through broker partnerships or internal sales channels.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Team Leadership & Development:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Lead, mentor, and grow a high-performing team responsible for daily OE communications, order execution, reporting, and issue resolution across all chassis inventory functions.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Reporting & Insights:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Deliver high-impact dashboards and executive-level reporting on chassis status, fill rates, constraints, and market performance to senior leadership and partners.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Continuous Improvement:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Identify and implement process improvements using data, systems, and automation to drive operational efficiency and cost reduction across the chassis lifecycle.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Governance & Compliance:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Ensure accuracy in monthly inventory reconciliations, compliance with floorplan and OE reporting, and oversight of demo program controls.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Specific Knowledge, Skills or Abilities Required:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to manage multiple tasks / projects quickly and efficiently</li><li class="leading-relaxed">Microsoft Office skills (Excel and data transfer – extremely important)</li><li class="leading-relaxed">Detail oriented</li><li class="leading-relaxed">Strong analytical and data-driven decision-making skills.</li><li class="leading-relaxed">Proven leadership and interpersonal skills; 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ZOHO and OE system experience a plus.</li><li class="leading-relaxed">Experience managing cross-functional teams and external partner relationships.</li><li class="leading-relaxed">Demonstrated success in strategic planning and execution.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Skills & Competencies:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong analytical and data-driven decision-making skills.</li><li class="leading-relaxed">Proven leadership and interpersonal skills; ability to influence at all levels.</li><li class="leading-relaxed">Expertise in Microsoft Excel, reporting tools, and ERP/inventory systems.</li><li class="leading-relaxed">Deep understanding of OE ordering, constraints, model configurations, and market dynamics.</li><li class="leading-relaxed">High attention to detail and process discipline.</li><li class="leading-relaxed">Ability to thrive in a fast-paced, high-visibility environment.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Work Environment and Physical Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Office Environment</li><li class="leading-relaxed">Ability to sit for long periods of time</li><li class="leading-relaxed">Vision abilities required to validate and enter data on computer</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Disclaimer</em>: This list does not represent all physical demands. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.