Yggdrasil is a Games producer with a reputation for making the best games in the iGaming and online casino industry. After 5 years, we have an enviable track record of game releases and work with the biggest and best operator brands in the market. Driven by innovation, creativity, and technology in a truly open and multinational culture, we are enjoying huge year on year growth as our products and our team evolve, making bigger and better products with every release. If you want to be part of a really innovative, technology-focused game production team working with the best technologies we can find, get in touch.

Yggdrasil Sandbox

IT Technical Support Engineer

Technical Support Engineer

Information Security and Data Protection Specialist

Yggdrasil Gaming is seeking a Technical Support Engineer to join their TechOps team. The role involves ordering and maintaining hardware and licenses, managing inventory, installing and configuring computer systems, ensuring compliance with security policies, and conducting security awareness training. Responsibilities include monitoring IT infrastructure, providing user support remotely and in person, diagnosing and resolving hardware/software issues, managing user accounts, and prioritizing support cases. The engineer will also test and evaluate new technologies and provide feedback. The company is a leading technology company in the iGaming world, known for transforming ideas into groundbreaking gaming experiences and fostering a culture of creativity and expertise.

<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p>At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry.<br> <br> Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative.<br> <br> If you’re ready to help shape the future of gaming, we’d love to hear from you.</p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>We are on the look out for Technical Support Engineer to join our TechOps team.</p><p><strong>What You'll Do:&nbsp;</strong></p><ul><li><p>Order hardware and licenses for employees; maintain records of released equipment.</p></li><li><p>Maintain accurate and up-to-date hardware inventory.</p></li><li><p>Install and configure computer hardware, operating systems, and applications.</p></li><li><p>Ensure compliance with internal security policies and regulatory requirements.</p></li><li><p>Conduct regular security awareness training sessions for employees.</p></li><li><p>Monitor and maintain computer systems, networks, and IT infrastructure.</p></li><li><p>Assist staff or clients by guiding them through setup or troubleshooting steps, either in person or remotely.</p></li><li><p>Diagnose and resolve hardware/software issues; replace parts as needed.</p></li><li><p>Provide user support including procedural documentation and reports.</p></li><li><p>Create and manage user accounts and profiles; handle password and access issues.</p></li><li><p>Prioritise and manage multiple open support cases simultaneously.</p></li><li><p>Test, evaluate, and provide feedback on new technologies or solutions.</p></li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><p><strong>Who You Are:</strong></p><ul><li><p>A diploma or degree in IT, Computer Science, or a related field.</p></li><li><p>Proven experience in IT support, systems administration, or a similar role.</p></li><li><p>Strong knowledge of Windows and/or macOS operating systems.</p></li><li><p>Familiarity with Active Directory, Office 365, and common endpoint security tools.</p></li><li><p>Understanding of networking basics (TCP/IP, DNS, DHCP, VPNs).</p></li><li><p>Excellent problem-solving skills with a methodical and logical approach.</p></li><li><p>Strong communication and interpersonal skills, especially in guiding non-technical users.</p></li><li><p>Ability to manage time effectively and prioritise tasks under pressure.</p></li></ul><p><strong>Extra Points For:</strong></p><ul><li><p>Experience with IT asset management tools or ticketing systems&nbsp;</p></li><li><p>Knowledge of ITIL framework or certification (e.g., ITIL Foundation).</p></li><li><p>Hands-on experience in cybersecurity practices or training delivery.</p></li><li><p>Experience supporting cloud environments</p></li><li><p>Ability to write clear procedural documentation and technical reports.</p></li><li><p>Exposure to virtualization technologies&nbsp;</p></li><li><p>A proactive approach to researching and testing new tools and technologies.</p></li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p><strong>Perks &amp; Benefits:</strong></p><ul><li>Gym Membership: Embrace a healthy lifestyle with our fully sponsored gym membership — because health is wealth!</li><li>Wolt Vouchers: Enjoy delicious meals delivered to your doorstep with monthly Wolt vouchers.</li><li>Hybrid Working: Experience the best of both worlds with our flexible hybrid working model.</li><li>Leadership Development: Be one of the 25% of employees selected annually for our exclusive Leadership Development Program, offering targeted training and mentorship to boost your career.</li><li>Private Healthcare: Access top-tier private healthcare services for you &amp; your family.</li></ul><p><strong>Equal Opportunity:</strong></p><p>We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p>Join us to bring your creativity and leadership to a dynamic and innovative team!</p><p><strong>Encouragement to Apply:</strong></p><p>We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying. Please apply anyway — we’d love to hear from you</p><p>&nbsp;</p><p><strong><em>Salary range for this position is 25,000-30,000 euros depending on experience, qualifications, location and education. This range is designed to reflect the market rate and company budget for this role.</em></strong></p><p>&nbsp;</p><p>Want to know more about life at Yggdrasil? Check out our Instagram page <a href="https://www.instagram.com/lifeatyggdrasil/">Life at Yggdrasil (@lifeatyggdrasil) • Instagram photos and videos</a>&nbsp;</p><p>&nbsp;</p></div></section>

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Palo Alto Networks

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Palo Alto Networks is seeking a Principal Technical Support Engineer for TAC Enablement & Automation. This role is crucial for revolutionizing support capabilities by partnering with the Technical Assistance Center (TAC) and Engineering. The engineer will act as a technical leader, focusing on improving TAC efficiency, scalability, and effectiveness through AI-led workflow improvements, automation, process streamlining, and optimizing workflows. Responsibilities include developing and delivering training programs for TAC engineers globally, influencing product development for better serviceability and scalability, reducing issue resolution times by identifying root causes and collaborating with engineering for permanent fixes, and representing TAC's needs to leadership. Success will be measured by KPIs related to TAC team enablement, automation success rates, time to resolution, and customer satisfaction.

Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in history. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

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<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p><strong>Our Mission</strong></p><p>At Palo Alto Networks® everything starts and ends with our mission:</p><p>Being the cybersecurity partner of choice, protecting our digital way of life.<br> Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.</p><p><strong>Who We Are</strong></p><p>We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.</p><p>As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!</p><p>At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. 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You will act as a bridge between business needs and technical execution, translating strategic objectives into tangible improvements in TAC efficiency, scalability, and effectiveness. This role requires a global perspective and the ability to collaborate effectively with teams across different regions and time zones.</p><p><strong>Your Impact</strong></p><ul><li>Drive TAC Transformation: Spearhead initiatives to improve TAC efficiency, scalability, and alignment with Engineering, focusing on faster resolution times and proactive problem elimination. 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Collaborate closely with Product Management and Engineering to incorporate support requirements into the product lifecycle.</li><li>Reduce Time to Resolution: Analyze root causes of recurring issues and collaborate with Engineering to implement permanent fixes, minimizing customer impact and improving product quality.</li><li>Be the Voice of TAC: Represent TAC's needs and challenges to leadership and cross-functional teams, driving improvements and ensuring that support is a key consideration in all organizational decisions</li><li>Key Performance Indicators (KPIs): Your success will be measured against key performance indicators aligned with business goals and objectives, including TAC team enablement and efficacy, automation success rates, reduction in time to resolution, and improvements in customer satisfaction</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><p><strong>Your Experience&nbsp;</strong></p><ul><li>12+ years of experience in technical support, engineering, or a related field within the networking/security industry</li><li>Proven track record of leading and implementing successful technical projects, preferably in a global capacity</li><li>Experience developing and implementing Technical Support Strategy, Mentoring Sr Technical Staff and leading cross functional Strategic Initiatives</li><li>Deep understanding of TCP/IP, routing protocols (BGP, OSPF), and complex LAN/WAN architectures, including branch and data center environments</li><li>Expertise in network security concepts and technologies, including firewalls, VPNs (IPSEC, SSL), PKI, and intrusion prevention systems</li><li>Experience with Palo Alto Networks products is highly desired</li><li>Strong experience in developing and delivering technical training and enablement content</li><li>Demonstrated ability to influence product development by collaborating with Product Management and Engineering teams on serviceability and scalability requirements</li><li>Experience with data analysis and reporting related to operational metrics and KPIs (e.g., time to resolution, automation success rates, CSAT) in a support environment</li><li>Proven experience in analyzing, mapping, and optimizing technical support workflows or business processes</li><li>Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences</li><li>Demonstrated Experience with scripting languages for Automation</li><li>Experience with programming&nbsp; languages ( C) is a plus</li><li>Demonstrated experience applying AI/ML concepts to operational workflows or support processes.</li><li>Proven ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p><strong>The Team</strong></p><p>Our technical support team is critical to our success and mission. As part of this team, you will play a vital role in ensuring customer success by providing world-class support and driving continuous improvement within our support organization.</p><div sr-tagline=""></div><p><strong>Our Commitment</strong><br> <br> We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.</p><p>We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com">accommodations@paloaltonetworks.com</a>.</p><p>Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.</p><p>All your information will be kept confidential according to EEO guidelines.</p></div></section>

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