Integration Support Engineer

At Yggdrasil Gaming, we transform ideas into groundbreaking gaming experiences, known for iconic slots and now a leading global aggregator and technology company. Our success is driven by exceptional people in a culture where creativity, expertise, and ambition thrive. Join us as an Integration Support Engineer to support and innovate within our Technology & Development organization. You will provide timely client support, track and resolve bugs, improve processes, handle basic technical tasks, and collaborate with internal teams in a fast-paced gaming environment.

Must Have

• Provide timely and efficient support for day-to-day inquiries and service requests from clients.
• Track, monitor, and follow up on reported bugs, glitches, and technical issues.
• Continuously improve processes, procedures, and tools used in client support.
• Resolve basic technical tasks and inquiries independently.
• Collaborate with internal teams to ensure smooth communication and effective issue resolution.
• Proficiency in English at minimum B2 level, both written and spoken.
• Strong customer-centric mindset and genuinely enjoy helping others.
• Communicate clearly, professionally, and empathetically across different channels.
• Possess solid problem-solving skills and can troubleshoot issues effectively.
• Comfortable working collaboratively with cross-functional teams.
• Adaptable and flexible, able to work evenings, weekends, and holidays as part of a 24/7 gaming environment.
• Manage time well and can prioritize tasks efficiently.
• Demonstrate empathy, patience, and resilience, especially in high-pressure situations.
• Committed to continuous learning and professional development.
• Basic understanding of Unix systems.
• Proficiency in MySQL.
• Basic understanding of REST APIs.
• Basic understanding of HTTP.
• Basic understanding of JavaScript.
• Comfortable working with MS Office tools (e.g. Excel, Word, Outlook).

Good to Have

• Basic knowledge of cloud platforms and online gaming operations.
• Familiarity with technical terminology related to account management, gameplay, and technical troubleshooting.
• Previous experience as a gamer or strong interest in video games and gaming platforms.
• Any prior experience working with iGaming companies.

Company Description

At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry.

Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative.

Job Description

Join our team as a passionate Integration Support Engineer to support and innovate within our Technology & Development organization!

What You'll Do:

• Provide timely and efficient support for day-to-day inquiries and service requests from our clients
• Track, monitor, and follow up on reported bugs, glitches, and technical issues to ensure prompt resolution and minimal disruption
• Continuously improve processes, procedures, and tools used in client support to increase efficiency and customer satisfaction
• Resolve basic technical tasks and inquiries independently while escalating more complex issues to appropriate teams
• Collaborate with internal teams to ensure smooth communication and effective issue resolution in a fast-paced gaming environment

Qualifications

Who You Are:

• You have proficiency in English at minimum B2 level, both written and spoken
• You have a strong customer-centric mindset and genuinely enjoy helping others
• You communicate clearly, professionally, and empathetically across different channels
• You possess solid problem-solving skills and can troubleshoot issues effectively, often in real time
• You are comfortable working collaboratively with cross-functional teams
• You are adaptable and flexible, able to work evenings, weekends, and holidays as part of a 24/7 gaming environment
• You manage your time well and can prioritize tasks efficiently
• You demonstrate empathy, patience, and resilience, especially in high-pressure situations
• You are committed to continuous learning and professional development
• You have a basic understanding of technology, including:
• Unix systems
• MySQL (used heavily in day-to-day work)
• REST APIs
• HTTP
• JavaScript
• You are comfortable working with MS Office tools (e.g. Excel, Word, Outlook)

Extra Points For:

• Basic knowledge of cloud platforms and online gaming operations
• Familiarity with technical terminology related to account management, gameplay, and technical troubleshooting
• Previous experience as a gamer or strong interest in video games and gaming platforms
• Any prior experience working with iGaming companies

Additional Information

Equal Opportunity:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us to bring your creativity and leadership to a dynamic and innovative team!

Encouragement to Apply:

We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying.

Please apply anyway — we’d love to hear from you.

Expected Salary:

UoP - 7,500 PLN gross- 8,500 PLN gross

B2B - 9,750 PLN net+vat - 11,050 PLN net+vat