Client Success Manager

Company Description

At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry.

Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative.

Job Description

As the Client Success Manager, you will be responsible for building and nurturing strong relationships with Yggdrasil's customers, ensuring they achieve their objectives and maximize the value of our gaming products. You will act as their trusted advisor and primary point of contact, collaborating closely with cross-functional teams to deliver tailored solutions that drive customer growth, retention, and satisfaction. Your role will be instrumental in expanding Yggdrasil’s business and ensuring long-term success for our partners.

What You'll Do:

• Build and maintain strong relationships with assigned customers, acting as their single point of contact and trusted advisor.
• Understand customer goals, challenges, and business objectives to identify opportunities for success and revenue growth.
• Collaborate with product and support teams to ensure seamless onboarding and successful game launches on operator platforms.
• Conduct regular check-ins, both face-to-face and virtual, to review performance, gather feedback, and identify growth opportunities.
• Develop and implement strategic account plans, focusing on upsell and cross-sell opportunities to drive expansion with existing customers.
• Monitor customer platforms to identify trends, new launches, or promotions, addressing any potential issues proactively.
• Serve as the internal advocate for customer needs, providing valuable insights to product development, marketing, and sales teams.
• Stay updated on industry trends, best practices, and emerging technologies, integrating them into customer success strategies.
• Travel as needed to meet clients and attend gaming conferences worldwide, strengthening relationships and fostering business growth.

Who You Are:

• Proven experience in client success, account management, or customer-facing roles, preferably in the gaming or technology industry.
• Excellent relationship-building and communication skills, with the ability to manage multiple clients and stakeholders.
• Strong problem-solving and organizational skills, with a proactive approach to resolving customer issues.
• Ability to create and execute strategic plans to drive client growth, retention, and revenue.
• Collaborative mindset, comfortable working with cross-functional teams to deliver solutions.
• Data-driven, with the ability to analyze client performance metrics and make informed recommendations.

Extra Points For:

• Experience in the online gaming or iGaming industry.
• Familiarity with gaming platforms, products, or technologies.
• Knowledge of CRM systems and client success tools.
• International account management experience, especially in regulated markets.
• Willingness to travel regularly to meet clients and attend industry events.

Perks and Benefits:

• Wellbeing Membership: Embrace a healthy lifestyle with our fully sponsored gym membership — because health is wealth!
• Wolt Vouchers: Enjoy delicious meals delivered to your doorstep with monthly Wolt vouchers.
• Hybrid Working: Experience the best of both worlds with our flexible hybrid working model.
• Leadership Development: Be one of the 25% of employees selected annually for our exclusive Leadership Development Program, offering targeted training and mentorship to boost your career.
• Private Healthcare: Access top-tier private healthcare services for you & your family.
• Self-Care Day: Whether you have birthday plans or just want to pamper yourself.
• Spotify Premium or Netflix Subscription: Binge on your favorite series, music & podcasts.
• Salary Range: We offer a competitive salary ranging from €30,000 to €35,000 EUR, depending on your experience and qualifications

Equal Opportunity:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Take a closer look at what we do and get a behind-the-scenes glimpse of our company by following us on Instagram at lifeatyggdrasil.

Join us to bring your creativity and leadership to a dynamic and innovative team!

The yearly gross salary bench mark for this role is between 30,000-35,000 K EUR per year based on experience.

Encouragement to Apply:

We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying.

Please apply anyway — we’d love to hear from you.