Project coordinator (contract role, entry-level)

Sensi.AI is seeking a Project Coordinator to ensure clients receive high-level care throughout their assessment journey, bridging the gap between the automated system and clients. This hybrid role in Austin, Texas, involves collaborating with internal teams, troubleshooting issues, reviewing calls, and directly interfacing with seniors via phone to schedule assessments and provide compassionate support. The role requires a tech-savvy, empathetic individual with strong attention to detail.

Must Have

• Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care.
• Bring a tech-savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role.
• Hands on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments.
• Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled.
• Provide clear, compassionate support to seniors, helping them feel comfortable and valued throughout the process.
• Accurately document call outcomes and feedback for continuous process improvement.
• Patient, empathetic, and able to build rapport quickly over the phone.
• Strong attention to detail and ability to accurately document interactions.
• Ability to work independently and manage a flexible, on-demand schedule.
• Tech-savvy, comfortable with learning new tech and tools.

Good to Have

• Previous experience in customer support
• Previous experience in healthcare
• Previous experience working with seniors

About The Position

Are you passionate about helping others and making a direct impact in seniors’ lives? We’re seeking a Project Coordinator to ensure our clients receive the highest level of care and attention throughout their assessment journey. You’ll play a critical role in bridging the gap between our automated system and the clients we serve.

This is a hybrid role based in Austin, Texas.

Key Responsibilities

• Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care.
• Bring a tech-savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role.
• Hands on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments.
• Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled.
• Provide clear, compassionate support to seniors, helping them feel comfortable and valued throughout the process.
• Accurately document call outcomes and feedback for continuous process improvement.

Requirements:

• Patient, empathetic, and able to build rapport quickly over the phone.
• Strong attention to detail and ability to accurately document interactions.
• Ability to work independently and manage a flexible, on-demand schedule.
• Previous experience in customer support, healthcare, or working with seniors is a plus.
• Tech-savvy, comfortable with learning new tech and tools.

Sensi celebrates diversity and uphold equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.