Zeta

Lead Implementation Engineer - Conversational AI

Business Intelligence Engineer  II

Senior Software Development Engineer  -  Frontend

Quality Assurance Engineer-II

Manager/Senior Manager - Software Development

Software Development Engineer II - iOS

Software Development Engineer II - Android

Site Reliability Engineer I (Payzapp)

Principal Engineer - Site Reliability Engineer

UX Designer I

Content Designer I

<div class="section page-centered" data-qa="job-description"><div><b style="font-size: 16px;">All about Zeta Suite : </b></div><div><br></div><div><span style="font-size: 16px;">Zeta is a </span><b style="font-size: 16px;">Next-Gen Banking Tech</b><span style="font-size: 16px;"> company that empowers banks and fintechs to launch banking products for the future. It was founded by </span><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="https://en.wikipedia.org/wiki/Bhavin_Turakhia">Bhavin Turakhia</a><span style="font-size: 16px;"> and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud &amp; risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.</span></div><div><br></div><div><span style="font-size: 16px;">Zeta Tachyon offers:-</span></div><div><span style="font-size: 16px;">-Rich digital-first cardholder experiences.</span></div><div><span style="font-size: 16px;">-Native embeddable banking support.</span></div><div><span style="font-size: 16px;">-Hyper-Personalisation Policy Engine to launch segment-of-one card programs.</span></div><div><span style="font-size: 16px;">-Web-based product configurators to launch in days vs. quarters.</span></div><div><span style="font-size: 16px;">-Rapid innovation &amp; extensibility via APIs, event streams, and more.</span></div><div><span style="font-size: 16px;">-Modern &amp; intuitive web-based back office experiences.</span></div><div><span style="font-size: 16px;">-Next-gen regulatory risk &amp; compliance capabilities.</span></div><div><br></div><div><span style="font-size: 16px;">Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.</span></div><div><br></div><div><span style="font-size: 16px;">Zeta has over </span><b style="font-size: 16px;">1700+</b><span style="font-size: 16px;"> employees - with over </span><b style="font-size: 16px;">70%</b><span style="font-size: 16px;"> roles in R&amp;D - across locations in the </span><b style="font-size: 16px;">US</b><span style="font-size: 16px;">, </span><b style="font-size: 16px;">EMEA</b><span style="font-size: 16px;">, and </span><b style="font-size: 16px;">Asia</b><span style="font-size: 16px;">. We raised </span><b style="font-size: 16px;">$280 million</b><span style="font-size: 16px;"> at a </span><b style="font-size: 16px;">$1.5 billion</b><span style="font-size: 16px;"> valuation from Softbank, Mastercard, and other investors in 2021.</span></div><div><span style="font-size: 16px;">Learn more @ </span><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="http://www.zeta.tech/">www.zeta.tech</a><span style="font-size: 16px;">, </span><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="https://careers.zeta.tech/">careers.zeta.tech</a><span style="font-size: 16px;">, </span><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="https://in.linkedin.com/company/zetasuite">Linkedin</a><span style="font-size: 16px;">, </span><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="https://twitter.com/zetasuite">Twitter</a></div></div><div class="section page-centered"><div><h3>About the Role</h3><ul class="posting-requirements plain-list"><ul><li>Synapse is Zeta’s digital banking team, building modern consumer experiences for banks and credit unions atop Zeta’s Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions.</li><li>We are seeking a highly skilled and experienced Leader for our Conversational AI Product. The ideal candidate will be at the forefront of designing and implementing Omni-channel AI bots using low-code/no-code orchestration platforms like Yellow, Kore, Rasa etc. </li><li>You will lead a team of solution engineers. Your team will focus on translating complex banking intents into effective conversational flows and actions, optimizing user interactions with minimal coding requirements. Your expertise will drive the development of innovative, user-friendly Conversational AI experiences.</li></ul></ul></div></div><div class="section page-centered"><div><h3>What would you do here</h3><ul class="posting-requirements plain-list"><ul><li><b>Design and Implementation : </b>Lead the design and development of Omni-channel (voice and chat) AI chatbots using low-code/no-code platforms such as Yellow, Kore, Rasa, etc., ensuring a seamless, consistent experience across all digital touch points. Translate complex banking intents into effective and intuitive conversational flows and actions, optimizing the chatbot for ease of use and minimal manual intervention.</li><li><b>LLM Response Optimization : </b>Develop and optimize prompts for various chatbot flows against OpenI and other opensource LLMs. Develop documentation needed for Retrieval Augmented Generation for various intents. Create data sets for LLM fine tuning for intent recognition and conversation</li><li><b>Scripting: </b>Expertise writing small functions in Python / JS for function calling within conversational AI flows</li><li><b>Platform Mastery and Utilization : </b>Become an expert in the features and capabilities of the chosen low-code/no-code orchestration platforms, leveraging their full potential to build sophisticated conversational AI solutions. Stay updated with the latest updates and features of these platforms to continuously improve and enhance chatbot functionalities.</li><li><b>Collaboration and Stakeholder Management :  </b>Work closely with banking domain experts to understand detailed banking processes, compliance requirements, and customer service protocols, ensuring the chatbot accurately reflects and adheres to these standards. Collaborate with cross-functional teams, including UX/UI designers, project managers, and product managers, to ensure cohesive and secure implementation of chatbot solutions.</li><li><b>Testing and Optimization : </b>Conduct rigorous testing of chatbot conversations and workflows to identify and rectify any issues, ensuring high accuracy and user satisfaction. Continuously analyze chatbot interactions to identify trends, bottlenecks, and areas for improvement, optimizing conversational flows for better user engagement and efficiency.</li><li><b>Documentation and Training : </b>Create comprehensive documentation on chatbot design, architecture, and operational procedures to facilitate knowledge sharing and training. Train and support other team members on utilizing low-code/no-code platforms for chatbot development, fostering a culture of knowledge and skill development within the team.</li><li><b>Domain understanding </b>: Understand Zeta’s Tachyon &amp; 360 offering and build in-depth expertise on them. Build a deep understanding of various functionalities provided by the platform and use them in the conversational AI flows</li><li><b>Product Acumen : </b>Ability to define the conversational AI flows for the various intents, which encompasses of solving customer issues effectively and with empathy.  Priorities the intent development basis customer support query data.   </li><li><b>Team Leadership : </b>Lead a team of solution engineers, providing mentorship, guidance, and technical expertise. Coach and manage a team to deliver using Agile processes and ensure high RoI.&nbsp;Participating actively in recruitment and nurturing of engineers as awesome as you.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><b style="font-size: 16px;">Life At Zeta</b></div><div><br></div><div><span style="font-size: 16px;">At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is </span><b style="font-size: 16px;">‘People Must Grow.’</b><span style="font-size: 16px;"> We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.&nbsp;</span></div><div><br></div><div><br></div><div><b style="font-size: 16px;">#LifeAtZeta is adventurous and exhilarating at the same time. </b><span style="font-size: 16px;">You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself,&nbsp; </span><b style="font-size: 16px;">Zeta is the place to be!&nbsp; </b><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="https://careers.zeta.tech/">Explore the life at zeta&nbsp;</a></div><div><br></div><div><b style="font-size: 16px;">Zeta is an equal opportunity employer.&nbsp;&nbsp;</b></div><div><br></div><div><span style="font-size: 16px;">At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.</span></div></div>