zeta

Profit Center Head, Agentic AI Solutions Group

Manager - Reliability Operations

Associate Manager - Business Finance

Implementation Analyst II

Business Continuity Management - Associate II

Manager - Learning & Development

Associate - Credit Card Operations

Associate Manager - Reliability Operations

Manager - Accounts

Zeta is seeking an entrepreneurial leader to build and grow the P&L for its Agentic AI Solutions in the US Financial Services market. This role involves owning the entire prospect-to-client journey, including identification, pitching, pricing, closing deals, and managing client relationships. The leader will also be responsible for building and scaling a business development, sales, and account management team, collaborating with marketing, overseeing solution deployment, and contributing to product strategy.

Technical Support Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Agentic AI Solutions Group</h3><p class="my-4 text-gray-700 leading-relaxed">Zeta has pioneered cutting-edge Agentic AI solutions for voice-based customer support to help banks reduce human agents and customer support costs and increase customer NPS at scale. Zeta’s Agentic AI platform delivers human-like empathy while providing high containment to real customer issues on a banking-grade platform for a highly regulated environment with low error tolerance.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">We are looking for an entrepreneurial leader to build and grow the P&L for our Agentic AI Solutions in the US Financial Services market.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>In this role, you will:</strong></li><li class="leading-relaxed">Own the P&L of this business for US mid-market banks, credit unions, and regulated fintechs offering retail banking products (deposits, loans, cards)</li><li class="leading-relaxed">Own the entire prospect to client journey spanning: prospect identification, opening doors, pitching, pricing, closing deals, and managing existing client relationships and engagements</li><li class="leading-relaxed">Own the GTM partner and channel relationships needed to drive success</li><li class="leading-relaxed">Build and scale a highly capable business development, sales, and account management team</li><li class="leading-relaxed">Collaborate with centralized marketing center-of-excellence teams to deliver the right positioning, messaging, and campaigns that drive traction</li><li class="leading-relaxed">Oversee the forward deployment of solutions engineers and product engineers at client sites to accelerate implementation and ensure client satisfaction and outcomes</li><li class="leading-relaxed">Manage day-to-day business operations for the business</li><li class="leading-relaxed">Contribute to product strategy</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Performance Metrics</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Success in the first 18 months will be measured by:</strong></li><li class="leading-relaxed">Signing 3–5 lighthouse customers across mid-market banks, CUs, or fintechs</li><li class="leading-relaxed">Converting early POCs into at least 2–3 production deployments</li><li class="leading-relaxed">Delivering at least one measurable business outcome per customer</li><li class="leading-relaxed">Establishing a repeatable solution and deployment model</li><li class="leading-relaxed">Building the commercial, delivery, and governance foundation for future scale</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience and Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">18+ years' experience; with at least 7+ years as a partner or sales leader with a proven track record in building a multi-million $ book of business ground up</li><li class="leading-relaxed">Significant experience selling customer servicing technology to banks and regulated financial institutions at a technology company or IT services provider</li><li class="leading-relaxed">Strong rolodex, trusted relationships, and inroads with customer service leaders at US mid-market financial institutions</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extremely hands-on with the ability to cope with a fast-paced work environment with changing priorities & timelines</li><li class="leading-relaxed">Strong ownership, entrepreneurial mindset, and agency to thrive in a 0-1 motion</li><li class="leading-relaxed">Clear thought process & ability to communicate strongly verbally and in writing</li><li class="leading-relaxed">Well-developed commercial acumen and problem-solving ability</li><li class="leading-relaxed">Strong relationship management skills – able to influence and manage the expectations of senior executives, partners, vendors, and other stakeholders</li><li class="leading-relaxed">Strong networking skills with the ability to build and maintain meaningful relationships both internally and externally</li><li class="leading-relaxed">High degree of integrity and ethical standards</li><li class="leading-relaxed">Detail orientation (cross every t and dot every i)</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Equal Opportunity</strong></p><p class="my-4 text-gray-700 leading-relaxed">Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.</p>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Summary</h2><p class="my-4 text-gray-700 leading-relaxed">We are seeking an Associate Producer to support the game leadership team on a large-scale, AAA open-world video game. This role will work closely with leaders across design, art, engineering, audio, and production to help keep the project organized, aligned, and moving forward. The Associate Producer will play a key role in supporting planning, team communication, and execution across a highly collaborative, cross-disciplinary development team.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Core Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the game leadership team by assisting with production needs across all development disciplines</li><li class="leading-relaxed">Track tasks, milestones, dependencies, and deliverables to ensure clear visibility into project status</li><li class="leading-relaxed">Maintain schedules, backlogs, and documentation using studio production tools</li><li class="leading-relaxed">Prepare agendas, notes, and action items for leadership, sprint, and cross-functional meetings and playtests</li><li class="leading-relaxed">Help identify risks, blockers, and resourcing needs, escalating issues in a timely manner</li><li class="leading-relaxed">Coordinate communication across departments to ensure alignment on priorities, goals, and expectations</li><li class="leading-relaxed">Support planning and review cycles, including milestone preparation and internal presentations</li><li class="leading-relaxed">Assist with build tracking, submissions, and other production logistics</li><li class="leading-relaxed">Help uphold and improve production processes, documentation standards, and team workflows</li><li class="leading-relaxed">Provide general production support as needed to enable leadership to focus on creative and technical execution</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Core Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1–3 years of experience in production, project coordination, or a related role, preferably in AAA games or interactive entertainment</li><li class="leading-relaxed">Strong organizational and time management skills with excellent attention to detail</li><li class="leading-relaxed">Clear, professional written and verbal communication skills</li><li class="leading-relaxed">Understanding of modern game development pipelines and production methodologies</li><li class="leading-relaxed">Experience working with project tracking tools such as Jira, Confluence, ShotGrid, or similar</li><li class="leading-relaxed">Ability to manage multiple priorities in a fast-paced, evolving development environment</li><li class="leading-relaxed">A collaborative, proactive approach and a strong sense of ownership</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Plus If...</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working on large-scale or open-world game projects</li><li class="leading-relaxed">Experience supporting senior leadership or multi-disciplinary teams</li><li class="leading-relaxed">Familiarity with Unreal Engine or other AAA game engines</li><li class="leading-relaxed">Interest in growing a long-term career in game production</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Full-time job with benefits.</li><li class="leading-relaxed">Role is on-site in Santa Monica, CA.</li><li class="leading-relaxed">Office is located near downtown Santa Monica – near metro and freeway.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The base pay range for this position is $80,000 to $90,000 per year. Actual compensation is based on market location and may vary depending on job-related knowledge, skills, and experience. We also offer a competitive package of benefits including vacation time, sick time, company holidays, parental leave, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) matching to regular full-time employees. Certain roles may also be eligible for bonus and equity.</p>

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