Zones

Desktop Support Technician

IT Project Manager

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Desktop Support Engineer L2

This mid-level Desktop Support Technician role at Zones LLC. involves providing Tier II technical support and managing Audio-Visual (AV) systems. Responsibilities include troubleshooting hardware, software, network, and AV issues, responding to service requests, documenting resolutions, and collaborating with IT teams. The role also covers setting up AV equipment for events, maintaining inventory, and supporting onboarding/offboarding processes. Candidates need 2-4 years of IT support experience, AV system expertise, and familiarity with Windows/macOS.

Desktop Support Engineer L1

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Overview:</h3>When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Overview:</h3>Term: 3+ MonthPay: $25.00 - $30.00; commensurate with experienceHours: 8:00 am – 5:00 pmWe are seeking a Desktop Support Technician to join our IT support team. This mid-level role is responsible for providing Tier II technical support and managing Audio-Visual (AV) systems across the organization. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting both end-user hardware and AV environments.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do as the Desktop Support Technician:</h3>The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide Tier II support for hardware, software, and network-related issues escalated from Tier I.</li><li class="leading-relaxed">Troubleshoot and resolve issues with AV systems, including conference room setups, projectors, digital signage, and video conferencing tools.</li><li class="leading-relaxed">Respond to service requests and incidents via ticketing system, phone, and email.</li><li class="leading-relaxed">Document issues, resolutions, and procedures in the IT knowledge base.</li><li class="leading-relaxed">Collaborate with IT teams to ensure timely resolution of technical problems.</li><li class="leading-relaxed">Assist in the setup and support of meetings, presentations, and events requiring AV equipment.</li><li class="leading-relaxed">Maintain inventory of AV and IT support equipment.</li><li class="leading-relaxed">Support onboarding and offboarding processes, including device setup and recovery.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you will bring to the team:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2–4 years of experience in IT support, with a focus on Tier II troubleshooting.</li><li class="leading-relaxed">Hands-on experience with AV systems (e.g., Zoom Rooms, Teams, POM, Crestron).</li><li class="leading-relaxed">Familiarity with Windows and macOS environments.</li><li class="leading-relaxed">Strong customer service and communication skills.</li><li class="leading-relaxed">Ability to work independently and manage multiple tasks.</li></ul>Desired Skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">365 End-Point User Experience.</li><li class="leading-relaxed">AV certification or training is a plus.</li><li class="leading-relaxed">Knowledge of networking fundamentals and remote support tools.</li></ul>Zones offers a comprehensive Benefits packageWhile we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we?</h3>Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.As a Software Engineer III, you will be working for the development and evolution of the Engineering Platform’s APIs and UI. You will be executing the platform's roadmap, aligned with organizational objectives, and ensure its scalability, reliability, and extensibility. You will need deep technical expertise in full stack development and must have built engineering platforms for the internal development organizations.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">API Development</li><li class="leading-relaxed">Design, develop, and maintain scalable and secure RESTful APIs using Java and related frameworks (Spring Boot) to support platform capabilities around datastore and compute management.</li><li class="leading-relaxed">Implement business logic for provisioning, lifecycle management, and integration of services such as IAM MongoDB, Kafka, Elasticsearch, S3, Kubernetes, Lambda and RDS.</li><li class="leading-relaxed">Ensure APIs adhere to best practices in security (OAuth, JWT), versioning, and documentation (OpenAPI/Swagger).</li><li class="leading-relaxed">UI Development</li><li class="leading-relaxed">Build responsive and intuitive front-end user interfaces for self-service platform portals using modern JavaScript frameworks.</li><li class="leading-relaxed">Collaborate with product owners to deliver a seamless user experience for managing platform services</li><li class="leading-relaxed">Integrate front-end components strongly with backend APIs ensuring performance, accessibility, and usability.</li><li class="leading-relaxed">Collaboration & Agile Delivery</li><li class="leading-relaxed">Work closely with platform engineers and architects in Agile/Scrum development cycles to deliver features, improvements, and fixes.</li><li class="leading-relaxed">Participate in code reviews, pair programming, and automated testing to maintain code quality and reliability.</li><li class="leading-relaxed">Performance Optimization & Security</li><li class="leading-relaxed">Optimize backend APIs and frontend applications for performance, scalability, and usability.</li><li class="leading-relaxed">Incorporate security best practices including input validation, encryption, and secure communication across front and back ends.</li><li class="leading-relaxed">Documentation & Support</li><li class="leading-relaxed">Produce clear technical design documents, API specs, and user guides.</li><li class="leading-relaxed">Assist in troubleshooting and supporting the platform software in development, staging, and production environments</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of experience as a full stack developer with strong proficiency in Java for backend API development (Spring Boot)</li><li class="leading-relaxed">Solid experience building RESTful APIs, microservices architecture, with knowledge of security and authentication protocols.</li><li class="leading-relaxed">Hands-on experience with front-end frameworks such as React, Angular, or Vue.js and modern JavaScript.</li><li class="leading-relaxed">Expertise with AWS cloud platform and integrating platform APIs with services like Kubernetes, Lambda, and various datastores is a plus.</li><li class="leading-relaxed">Working knowledge of databases (SQL and NoSQL), API documentation tools like Swagger/OpenAPI.</li><li class="leading-relaxed">Experience with CI/CD pipelines, automated testing frameworks (JUnit, Selenium), and containerized development environments (Docker).</li><li class="leading-relaxed">Good understanding of Agile methodologies and excellent collaboration and communication skills.</li></ul>About our cultureSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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