Zones

Field Services Technician

Infrastructure Project Manager

Intern - Accounts Payable

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As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will manage inventory and asset recording, travel to customer locations daily, and complete necessary paperwork. This role requires a flexible work schedule, including potential overnight stays, and is a 6-month assignment. You will also act as a liaison between the Zones team and customers.

L1 - Service Desk

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Position at Zones LLC.Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.Position Overview:**Assignment Duration: 6 month duration (Subject to change based on business needs)**As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.What you’ll do as the Field Services Technician:The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Install, configure and support new hardware and software infrastructure.</li><li class="leading-relaxed">Ensure that hardware and software systems are maintained.</li><li class="leading-relaxed">Provide technical support to users with very different levels of IT knowledge and competence.</li><li class="leading-relaxed">Create work instructions and installation documentation.</li><li class="leading-relaxed">Act as the liaison between the Zones team and the customer</li><li class="leading-relaxed">Travel to customer locations and possess a flexible work schedule, this will require overnight stays.</li><li class="leading-relaxed">Will be responsible for own vehicle with mileage reimbursement.</li><li class="leading-relaxed">Provide own cell phone (monthly company reimbursement)</li><li class="leading-relaxed">Other duties as assigned.</li></ul>What you will bring to the team:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.</li><li class="leading-relaxed">A+ certification</li><li class="leading-relaxed">Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)</li><li class="leading-relaxed">Retail and Point of Sale experience</li><li class="leading-relaxed">Experience with Waystation, Restaurant Builder, NewPOS</li><li class="leading-relaxed">OTP/STP training preferred.</li><li class="leading-relaxed">Server and Network rack and stack and connectivity</li><li class="leading-relaxed">Familiarity with standard Windows O/S and Office suites.</li><li class="leading-relaxed">Apple iOS knowledge</li><li class="leading-relaxed">Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.</li><li class="leading-relaxed">Ability to perform final configuration tasks on customer premises.</li><li class="leading-relaxed">5+ years’ experience with desktop/laptop hardware.</li><li class="leading-relaxed">5+ years’ experience with structure cabling.</li><li class="leading-relaxed">Digital Signage experience desired</li><li class="leading-relaxed">Excellent customer service and communication skills.</li></ul>Qualified candidates can expect an hourly rate of $34.00-$41.00.#LI-JL1Zones offers a comprehensive Benefits packageWhile we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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Pixel Federation is seeking a VIP Customer Experience Manager to oversee onboarding, communication, and long-term relationship development with high-value players across mobile free-to-play games. The role involves creating and developing a human and scalable VIP program to ensure VIP players feel seen, heard, and valued. You will manage the VIP community in games like TrainStation (1–3) and Diggy’s Adventure, focusing on retention, community building, web store support, and acting as an internal bridge between players and teams.

Home of unique puzzle &amp; tycoon mobile games, played by millions, developed with passion, from players to players.We are an independent game developer and publisher from Bratislava, Slovakia, where brain and creative businesses are flourishing and the gaming scene is about to emerge to its full potential.We’re on the right track and constantly looking for passion-driven talents! So if you’re looking for a job that offers you an inspiring environment, ownership, and independence, don't hesitate and join the Pixel side, we are fun!Our biggest hits include Diggy’s Adventure, TrainStation 2, and Puzzle Adventure. Plus we are always baking some new exciting projects behind the scenes.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">VIP Customer Experience Manager</h2>Full-timeFrom 1600 EUR + 13th salaryAt Pixel Federation, we are looking for a VIP Customer Experience Manager who will cover onboarding, communication, and long-term relationship development with our most valuable players across mobile free-to-play games.Your task will be to create and develop a human and scalable VIP program, thanks to which our VIP players will feel seen, heard, and valued. You will take care of the VIP community in the games TrainStation (1–3) and Diggy’s Adventure.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">YOUR RESPONSIBILITIES</h3>VIP onboarding (key part of the role)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and launch scalable onboarding for 500–800 VIP players</li><li class="leading-relaxed">You will work with a combination of:</li><li class="leading-relaxed">in-game messages</li><li class="leading-relaxed">email communication</li><li class="leading-relaxed">Discord / Facebook channels</li><li class="leading-relaxed">Help build a critical mass of active VIP players</li><li class="leading-relaxed">Set up systematic follow-up and tracking of onboarding</li><li class="leading-relaxed">After stabilizing the process, you will start onboarding the TOP 50 more personally</li></ul>Relationship with VIP players & retention<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Regular communication (group and individual)</li><li class="leading-relaxed">Proactive work with churn signals and activity decline</li><li class="leading-relaxed">Gradual introduction of a more personal approach for the TOP 50</li><li class="leading-relaxed">Building a feeling that we truly know VIP players</li></ul>VIP community & program<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Management and development of VIP communication channels</li><li class="leading-relaxed">Preparation of VIP content: sneak peeks, early info, exclusive offers</li><li class="leading-relaxed">Collection, structuring, and interpretation of feedback</li><li class="leading-relaxed">Close cooperation with product and live ops teams</li></ul>Web store & revenue support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Educating VIP players about the benefits of the web store</li><li class="leading-relaxed">Supporting the shift of spend outside App Store / Google Play</li><li class="leading-relaxed">Collaboration on VIP-only offers</li><li class="leading-relaxed">Individual help with problems (especially TOP 50)</li></ul>Internal bridge between players and teams<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Regular summarization of VIP feedback into actionable insights</li><li class="leading-relaxed">Separating recurring signals from one-off opinions</li><li class="leading-relaxed">Reporting: onboarding, activity, retention, revenue mix</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHO WE ARE LOOKING FOR</h3>Must-have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medior to senior experience</li><li class="leading-relaxed">High degree of proactivity, ownership, and responsibility</li><li class="leading-relaxed">Experience working with customers / clients (1-to-1 communication)</li><li class="leading-relaxed">Excellent written expression</li><li class="leading-relaxed">High level of English in written and spoken form</li><li class="leading-relaxed">Systematic approach (processes, CRM, tables, tracking)</li></ul>Nice-to-have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience from Customer Success / Account / Relationship Management</li><li class="leading-relaxed">Work with VIP or high-value clients</li><li class="leading-relaxed">Building and managing a community with real responsibility</li></ul>👉 Knowledge of gaming or free-to-play is not a condition. We have strong internal onboarding and will teach you everything.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHY JOIN US</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">It's not repetitive work. Things are not set up once here – you will be inventing, testing, and adjusting them on the fly.</li><li class="leading-relaxed">We are looking for a "how to do it" mindset, not "why it can't be done". If you like solutions and ownership, you'll be at home here.</li><li class="leading-relaxed">You can realize yourself creatively and business-wise at the same time. You will work with people, data, and revenue, not just content.</li><li class="leading-relaxed">You will be part of a small, senior, and impactful team. Minimum process fluff, a lot of responsibility, and real impact.</li><li class="leading-relaxed">Direct contact with top people in the field – even outside the company. Global knowledge sharing, not a closed bubble.</li><li class="leading-relaxed">The learning curve will be steep – and it must be. If you are looking for rapid growth and a challenge, not a comfort zone, you are in the right place.</li><li class="leading-relaxed">You do work that makes sense. You have a real impact on players and business, not just "output".</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">BENEFITS</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health contribution: Regular annual health check-up, contributions to fitness, Multisport card, massages directly at the workplace, and mental health support programs</li><li class="leading-relaxed">Flexibility and home office: We are not remote or hybrid, but we believe in freedom and responsibility. When you need home office, we will agree - results are what matters.</li><li class="leading-relaxed">Professional education: Participation in training, workshops, and conferences, both local and international</li><li class="leading-relaxed">Language courses: 1:1 courses in English, German, Spanish, French, or Italian directly at the company</li><li class="leading-relaxed">Coaching and personal growth: Possibility of consultations with an internal coach to improve communication and personal development</li><li class="leading-relaxed">Relax and teambuilding: Chillout zone with darts, foosball, ping-pong, game consoles, and regular teambuilding events</li><li class="leading-relaxed">Friendly and informal company culture: Supportive and innovative environment where we don't pretend – except for games 😊 We value openness, honesty, and everyone's opinion.</li></ul>❤️ Our values (GAMES)Get Shit Done – we solve things efficiently and improve every dayAsshole Don’t Be – respect, trust, we leave egos at the doorMaster Your Craft – we constantly learn, try, push boundariesEnjoy Your Work – we do what we loveSpeak Your Mind – we speak openly, listen honestly<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHO WE ARE</h3>We are Pixel Federation, a team of enthusiastic players and developers. For 18 years, we have been bringing joy to players around the world through games like TrainStation 2, TrainStation 3, and Diggy’s Adventure. We are the largest Slovak game studio and also an independent self-publishing studio that does things its own way and believes that games can bring not only fun but also meaning.Apply<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Barbora Tauber</h3>btauber@pixelfederation.com

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Field Services Technician

Field Services Technician

Infrastructure Project Manager

Intern - Accounts Payable

Inside Solutions Architect - UC, Collaboration & AV

New Hire CSP Trainer

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Client Success Manager – 2

Job Details