3PL Operations Supervisor

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

This position will require, under minimal supervision, the ability to manage the daily operations of our 3PL partner warehouses to achieve company goals and objectives with emphasis, ensuring 3PL’s are compliant and executing via their agreement with Zones.

What you’ll do as the 3PL Operations Supervisor:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepares 3PL for new business, project launches/deployments. Ensures all hardware and services are received and set up properly in system.
• Participates in daily/weekly calls with US/Canada internal teams to coordinate efforts and ensure smooth execution of customer requirements.
• Onboard all new/existing customers with Virtual Warehouse & 3PL partners.
• Contact for all 3PL escalations and issue resolution.
• Reviews daily/weekly scorecards with 3PL partners to ensure provider and customer SLAs are met.
• Participates in daily/weekly calls with 3PL partners to ensure orders are flowing through systems.
• Participates in quarterly business reviews with 3PL.
• Complete unscheduled and scheduled visits with 3PL to ensure compliance.
• Conducts periodic and/or required inventory audits and assists in the reconciliation of physical counts.
• Audits and reconciles freight and service billings, works with PMO and Accounts Payable on problem resolution.
• As required, monitors incoming vendor shipments and resolve receiving discrepancies. Shortages/overages
• Oversee the Virtual Warehouse and TSC Support Team.
• Leads warehouse improvement initiatives to advance operational efficiency and reduce costs.
• As appropriate to the position, participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations.
• Assists Virtual Warehouse team with order management and other related responsibilities.
• Assist in creating training materials and/or hosting training as needed.
• Assists in creating Work Instructions
• Assists in annual budget planning process and regularly monitors expenditures.
• Performs miscellaneous job-related duties as required by daily work volume.

What you will bring to the team:

Education and Experience:

• College Degree Recommended
• Three (3) to five (5) years’ experience in project coordinating and 3PL relationship management.
• Knowledge of inventory management practices.
• Knowledge of LEAN warehousing methodology.
• Valid passport/documentation to travel to Canada as needed.

Language Skills:

• Ability to communicate effectively and strategically, both orally and in writing.
• Ability to effectively present information and respond to questions from administrators, staff and team.

Applications Skills:

• Fluid in Microsoft Office Suite
• Ability to apply concepts such as fractions, percentages, ratios, and proportions, to practical solutions.

Knowledge, Skills and Abilities:

• Ability to interface effectively with other warehouse team members, other departments, and customers.
• Ability for heavy lifting (up to 35 lbs.)
• Ability to foster a cooperative work environment.
• Organizing and coordinating skills
• Employee development and performance management skills.
• Ability to manage and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to develop, plan, and implement short-and long-range goals.

Equipment / Tools Utilized:

• Laptop

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:

• Ability to accurately perform assigned tasks
• Ability to perform duties and tasks with an awareness of all documented policies and procedures
• Ability to perform duties and tasks with an awareness of all safety policies and procedures
• Ability to promote harmonious working relationships with staff and outside business representatives
• Possesses excellent oral and written communication skills and interpersonal relationships.

The position requires the individual to meet multiple demands from several people and interact with other staff/departments.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Noise level in the work environment is moderate to loud.
• Motorized lift trucks operate near work environments.
• Shipping docks are not enclosed causing temperature fluctuations in work environment during seasonal climate changes.

#LI-SS2

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.