AV Engineer L2 - Rakuten

An AV Engineer L2 is responsible for the installation, maintenance, and troubleshooting of audio-visual equipment and systems, ensuring seamless functionality for various applications. Key duties include assisting users with AV peripherals, supervising AV-related systems, troubleshooting conference room equipment, providing AVIT infrastructure support, managing user tickets, and overseeing software/firmware updates and asset management. The role requires 4-6 years of experience and knowledge of preparing Bills of Material.

Must Have

• Assist authorized users with installation of applications and AV peripherals
• Supervise administration of AV-related systems for service availability
• Troubleshoot and manage AV equipment in conference rooms
• Provide AVIT infrastructure support via phone, email, remote login, or instant messenger
• Address user tickets related to AV hardware, software, and networking
• Manage software patches and firmware updates
• Oversee internal asset management
• Handle warranty management
• Configure and troubleshoot AV connectivity for Zoom Rooms, boardrooms, and Asakai
• Verify and fix cabling issues at the Client’s premises
• Escalate issues to appropriate third party for resolution and manage the process
• Close tickets once service requests are resolved
• Education Qualification - Diploma/B Tech or similar
• 4-6 Years of experience
• Knowledge of preparing BOM

Perks & Benefits

• Competitive compensation package
• Medical Insurance Coverage
• Group Term Life and Personal Accident Cover
• Flexible leave policy

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

An AV Engineer L2, or Audio-Visual Engineer, is responsible for the installation, maintenance, and troubleshooting of audio-visual equipment and systems. Their role is critical in ensuring that AV systems function seamlessly for various applications.

What you’ll do as the [AV Engineer L2]:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Assisting authorized users with the installation of applications and AV peripherals.
• Supervising the administration of AV-related systems to ensure service availability for authorized users. - Troubleshooting and managing AV equipment in conference rooms.
• Providing AVIT infrastructure support and troubleshooting assistance via phone, email, remote login, or instant messenger.
• Addressing user tickets related to AV hardware, AV software, and AV networking. - Managing software patches and firmware updates.
• Overseeing internal asset management - Handling warranty management.
• Configuring and troubleshooting AV connectivity for Zoom Rooms, boardrooms, and Asakai
• Verifying and fixing cabling issues at the Client’s premises.
• Escalating issues to the appropriate third party for resolution, when necessary, and managing the resolution process with the third party until completion.
• Closing a ticket once the service request has been resolved.

What you will bring to the team:

• Education Qualification - Diploma/B Tech or similar.
• Experience – 4- 6 Years
• Knowledge of preparing BOM.

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.