3PL Fulfillment Operations Manager

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Job Description:

• Oversee 3PL Operations: Manage daily warehouse and fulfillment operations with third-party logistics (3PL) provider in Mexico, ensuring timely and accurate order processing.
• Monitor SLAs & Performance Metrics: Track and enforce service level agreements (SLAs) for order fulfillment, shipping accuracy, and on-time delivery.
• Outbound Fulfillment Optimization & Performance Management: Oversee order fulfillment efficiency, ensuring accurate picking, packing, and shipping while optimizing cost, speed, and carrier selection. Continuously analyze fulfillment performance and drive improvements in on-time shipments and order accuracy
• Inbound & Receiving Management: Coordinate with suppliers, carriers, and 3PLs to ensure smooth inbound freight flow. Monitor receiving processes to minimize delays, improve putaway speed, and ensure inventory accuracy upon arrival.
• Inventory & Warehouse Coordination: Work closely with inventory teams to manage stock levels, minimize stockouts, and ensure accurate inventory transfers between warehouses.
• Issue Resolution & Escalations: Identify and resolve fulfillment issues, including delayed shipments, mispicks, and damaged goods, escalating to carriers or warehouse partners as needed.
• Process Improvement: Implement best practices and continuous improvement initiatives to optimize fulfillment speed, reduce costs, and enhance customer satisfaction.
• Technology & System Integration: Collaborate with IT teams to optimize WMS, OMS, and ERP integrations for seamless order processing and visibility.
• Carrier & Vendor Management: Build strong relationships with shipping carriers and vendors, negotiate rates, and ensure compliance with fulfillment requirements.
• Reporting & Analytics: Develop and maintain key reports on fulfillment performance, costs, and operational efficiency.
• Cross-Functional Collaboration: Work closely with customer service, planning, and engineering teams to proactively address fulfillment challenges and improve the end-to-end supply chain.

Qualifications:

• 5–7 years of experience managing third-party logistics (3PL) providers in a high-volume ecommerce environment, with a strong track record of driving performance, accuracy, and cost efficiency.
• Proven experience overseeing warehouse and fulfillment operations, including inbound receiving, outbound shipping, and inventory control.
• Strong knowledge of SLAs, KPIs, and performance management metrics related to fulfillment, shipping accuracy, and on-time delivery.
• Experience with cross-border logistics or managing 3PLs located in Mexico or Latin America is a strong plus.
• Deep understanding of WMS, OMS, and ERP systems, with experience leading or supporting systems integration and process automation projects.
• Demonstrated ability to identify and resolve operational issues, including mispicks, shipment delays, and inventory discrepancies.
• Strong analytical and reporting skills with proficiency in tools like Excel, SQL, or BI platforms to monitor and improve performance.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.