4PL Customer Service Agent (Project Logistics)

9 Months ago • 3 Years + • Customer Service

Job Summary

Job Description

Maersk is hiring a 4PL Customer Service Agent in Ho Chi Minh City. This role requires 3+ years of experience in customer service or logistics, ideally in 4PL or 3PL, with a focus on Project cargo handling. Excellent communication, problem-solving skills, and strong knowledge of supply chain are essential.
Must have:
  • Customer Service
  • Project Cargo
  • Supply Chain
  • Logistics
Good to have:
  • Customs Clearance
  • Warehousing
  • Cross Sell
  • Up Sell
Perks:
  • Talent Development
  • Competitive Benefits

Job Details

In Maersk, we're not afraid to drive change or reinvent ourselves. It is part of our values and we pride ourselves on our innovation history, but the steady improvement of our capabilities is vital to remain true pioneers in global trade.

We Offer

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We value the diversity of our talent and will always strive to recruit the best person for the job.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

High-level Position Purpose

The role of Senior 4PL Customer Service Agent is to take full responsibility for customer experience by executing, managing and monitoring the end-to-end shipment process on behalf of customer supply chain operation department in compliance with all company procedures and regulatory requirement. The first point of contact for stakeholders for daily operations activities.

Key Responsibilities

  • Primary point of contact

  • Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.

  • Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.

  • Orchestrator the overall flow of an end-to-end shipment.

  • Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.

  • Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins + Service failures, providing insights and recommendations for enhancing operational efficiency.

  • Responsible for cross sell/up sell, customer retention.

  • Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation

  • Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.

  • Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.

  • Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.

  • Work with the KCMs/ Commercial team to establish and strengthen customer relationships

  • Comply to specific customer SOP and monitor respective KPIs.

  • Execute reports or other tasks assigned by Team Leader/Manager

Requirements

  • Min 3 years’ experience in customer service or logistics, preferably in a 4PL or third-party logistics (3PL), preferable in Project cargo handling/execution

  • Strong knowledge of logistics and supply chain including but not limited to Customer service, Transportation, Customs clearance and Warehousing

  • Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and stakeholders

  • Passion to drive closures & high-level customer service orientation –Customer Centricity.

  • Result orientation.

  • Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously

  • Team player –Works together with others in the business unit to achieve results, fosters teamwork.

  • Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism

  • Positive and proactive attitude.

  • Good command of both oral and written English

Technical Skills and Competencies:

  • Excellent MS Office proficiency (Excel, Word, and Outlook).

  • Self-motivated and independent work style.

  • Ability to work successfully across organizational lines.

  • Good verbal, written, and presentation skills.

  • Ability to communicate efficiently and provide precise details.

  • Organizational and time management skills (multi-tasking and prioritizing).

  • Customer-focused and solutions-oriented.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Similar Jobs

Continental - Compliance Officer North America

Continental

Fairlawn, Ohio, United States (On-Site)
2 Weeks ago
TFL Group - Director, Business Development

TFL Group

Overland Park, Kansas, United States (On-Site)
5 Months ago
Nintendo - Sr Product Experience Analyst (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
7 Months ago
Qualcomm - GAOC Accountant

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
WebTech Corporation - Supervisor - Welding

WebTech Corporation

Cambridge, Ontario, Canada (On-Site)
3 Weeks ago
EveryMatrix - Customer Support Specialist

EveryMatrix

Bucharest, Bucharest, Romania (Hybrid)
1 Week ago
WebFX - Customer Support Specialist (SaaS Experience)

WebFX

(Remote)
3 Months ago
Whatnot - Customer Experience Agent (German or Dutch Speaking)

Whatnot

Dublin, County Dublin, Ireland (Remote)
8 Months ago
USE Insider - Customer Onboarding Manager

USE Insider

Berlin, Berlin, Germany (Hybrid)
7 Months ago
Tesla - Customer Support Advisor - German (C1), Ukrainian (C1) - Berlin

Tesla

Berlin, Berlin, Germany (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Assystems - Draughts Person / Designer - Solar (Mechanical)

Assystems

Gurugram, Haryana, India (On-Site)
8 Months ago
InMobiInMobi - Lead Client Growth Manager

InMobiInMobi

New York, United States (On-Site)
3 Weeks ago
Valeo - R&D Mechanical Department Trainee

Valeo

Skawina, Lesser Poland Voivodeship, Poland (On-Site)
1 Month ago
bytedance - Quality Analyst - ADSEO (Safety)

bytedance

Gurugram, Haryana, India (On-Site)
3 Months ago
Capgemini - T24 Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
dun bradstreet - Strategic Alliance Relationship Manager -m/f/d (R-16943)

dun bradstreet

Frankfurt Am Main, Hessen, Germany (On-Site)
8 Months ago
Capco - SMS Analyst - Cost Focus | Remote

Capco

Rio De Janeiro, Brazil (Remote)
1 Week ago
Barracuda - Partner Marketing Programs Manager, EMEA

Barracuda

Reading, England, United Kingdom (Hybrid)
3 Months ago
Apexon - Power BI Specialist

Apexon

Wilmington, North Carolina, United States (On-Site)
4 Weeks ago
Tesla - Service Advisor

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam

Bosch Group - Translation & Requirement Management Support Intern (Chinese + English required)

Bosch Group

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
2 Weeks ago
Glass Egg - Hard Surface Art Lead

Glass Egg

Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
virtous games - 3D Environment Artist

virtous games

Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
NinjaVan - Customer Account Manager

NinjaVan

Ho Chi Minh City, Vietnam (On-Site)
1 Year ago
Zitga gaming studio - UA Marketing (App/Game)

Zitga gaming studio

Hanoi, Vietnam (On-Site)
1 Month ago
Bosch Group - Business Analyst Intern

Bosch Group

Dong Nai, Vietnam (On-Site)
1 Week ago
ancient 8 - Tiktok Creator

ancient 8

Ho Chi Minh City, Vietnam (On-Site)
4 Weeks ago
Amanotes - Game Product Owner (Music Entertainment Platform)

Amanotes

Ho Chi Minh City, Vietnam (On-Site)
10 Months ago
NinjaVan - Sales Staff in Thanh Xuan - Hanoi (Fresher)

NinjaVan

Hanoi, Vietnam (On-Site)
1 Week ago
Amanotes - People Manager

Amanotes

Ho Chi Minh City, Vietnam (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Keywords Studios - Customer Support Team Lead - Remote

Keywords Studios

Osaka, Osaka, Japan (Remote)
3 Months ago
Vendavo - Principal Customer Success Manager - Strategic

Vendavo

London, England, United Kingdom (Remote)
6 Days ago
Varonis  - Manager of Customer Success

Varonis

United States (On-Site)
2 Months ago
Star schema - Customer Service Representative

Star schema

South Jordan, Utah, United States (On-Site)
2 Weeks ago
AGBO - Junior Support Technician

AGBO

Los Angeles, California, United States (On-Site)
3 Weeks ago
Dream Games - Senior Customer Support Specialist

Dream Games

İstanbul, Türkiye (On-Site)
11 Months ago
USE Insider - Customer Success Manager - Germany

USE Insider

Berlin, Berlin, Germany (Hybrid)
8 Months ago
cyara - Customer Success Manager

cyara

Skibbereen, County Cork, Ireland (Hybrid)
9 Months ago
cyara - Senior Customer Success Manager

cyara

United States (Remote)
6 Months ago
Star schema - Customer Service Representative

Star schema

Clayton, North Carolina, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Ho Chi Minh City, Vietnam (On-Site)

Ho Chi Minh City, Vietnam (On-Site)

Bangkok, Thailand (On-Site)

Bangkok, Thailand (On-Site)

Manila, Metro Manila, Philippines (On-Site)

Rotterdam, South Holland, Netherlands (Hybrid)

Rotterdam, South Holland, Netherlands (On-Site)

Emmen, Drenthe, Netherlands (On-Site)

View All Jobs

Get notified when new jobs are added by Maersk

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug