The Technical Consulting Engineer will have a working background in the Security domain. The engineer can work Queue hours and pick cases with the team. Cisco leads/team will assist with trainings and such to get them up to speed, however the candidate should already have a foundational understanding of the platforms noted below. The candidate should have technical knowledge/experience of working on features like NAT, ALG, HA, IDS/IPS or working on AAA technologies like RADIUS, TACACS, DOT1X or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients, etc. Good understanding of Cisco ISE architecture and policies along with R&S concepts is required. Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP. Working knowledge of Wireshark & programming languages like Python and experience in working in a Customer support environment with excellent customer handling skills.