ABC11 Troubleshooter & Consumer Intern

ABC11 Troubleshooter & Consumer Intern, Summer/Fall 2025 

About the Role & Program 

Our ABC11 Internship Program with the ABC11 Troubleshooter is designed to provide a student with in-depth and hands-on experience trying to resolve viewers’ issues with business and consumer-related problems! The intern will also work very closely with ABC11 Troubleshooter Diane Wilson. 

What You Will Do 

From rip-offs to consumer investigations, our intern will develop their editorial judgment and research skills by reviewing consumer problems. A typical day includes writing emails to the business or company involved in the story, plus confirming the required information and data to move forward to investigate the claim. The intern partners with our ABC11 Troubleshooter in writing and crafting the story for multiple platforms! 

Required Qualifications & Skills 

• Strong academic record. 

• Committed and available to work for the entire length of the internship. 

• Must demonstrate knowledge or current events and/or consumer news. 

• Able to work in a fast paced, multi-platform and deadline driven environment. 

• The ability to work well on teams and collaborative efforts. 

• Strong written and verbal communication skills. 

• Effective communication skills are essential, along with strong writing and video editing skills. 

• Familiarity with long form TV and video production. 

• Proficiency with MS Office, including Word, Excel, PowerPoint, and Outlook. 

Preferred Qualifications 

• Major or previous coursework in Communications, Public Relations, Marketing, Advertising, Business Administration, Media Law or related major 

• Proficient in Zoom meeting coordination 

Education 

• Be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months at time of application posting OR currently participating in a Disney College Program or Disney Internship 

• Undergraduate students in their Junior or Senior year preferred 

Eligibility Requirements & Program Information 

• Be at least 18 years of age 

• Possess unrestricted work authorization 

• Have not completed one year of continual employment on a Disney internship or Disney College Program 

Additional Information 

• Able to have a consistent, reliable work schedule throughout the internship 

• The approximate dates of this internship are May 2025 through January 2026 

• All candidates must be willing to work 18 hours/week (hours and days to be determined by your supervisor) 

• Able to provide own housing for the duration internship program in the Durham, North Carolina area 

• Able to provide reliable transportation to/from work in the North Carolina area 

Requested Documents 

• Candidate to provide a link to a portfolio of work samples (if applicable, please include a password in the section indicated in the application) 

Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description, so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.