Account Administrator - Publisher and Developer Relations

4 Months ago • 1-2 Years • Account Management • $60,460 PA - $93,490 PA

Job Summary

Job Description

The Account Administrator - Publisher and Developer Relations manages assigned partners, monitors operational workflow for content setup and release, reviews digital software assets, and acts as a liaison between publishers and internal departments. Responsibilities include communicating product updates, creating item part numbers, resolving account issues, optimizing systems and processes, ensuring timely releases, coordinating merchandising efforts, and ensuring compliance with NOA policies. The role also involves assisting with system access, troubleshooting software releases, training new team members, and executing order workflows for digital and physical products.
Must have:
  • Manage partner accounts
  • Monitor operational workflow
  • Review and approve assets
  • Resolve account issues
  • Strong problem-solving skills
  • Proficient in Microsoft Office
Perks:
  • Semi-annual discretionary performance bonus
  • Comprehensive benefits package (medical, dental, vision, 401k, paid time off)

Job Details

Nintendo of America Inc.
   

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including MarioDonkey KongThe Legend of Zelda, Metroid, Animal CrossingPikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.   

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at .

 

Nintendo’s Publisher and Developer Relations team is responsible for 3rd party content acquisition, account, and portfolio management within North America, with a mission focus on advocacy, ambassadorship, and amplification of quality licensed content for Nintendo platforms.

 

The ideal candidate will have the ability to monitor operational workflow, communicate effectively with internal and external partners, and analyze and resolve publisher account issues. You will display strong critical thinking skills to support continuous process improvements which help optimize systems and processes.

 DESCRIPTION OF DUTIES:
  • Manages assigned partners. Assists and monitors operational workflow for content set-up, approvals,
    release and changes.
  • Reviews and approves required assets for digital software.
  • Supports contact for publishers and acts as a liaison between publisher and internal departments.
  • Communicates with stakeholders on product updates, release scheduling, and changes.
  • Initiates new item part number creation, set-up and data enrichment.
  • Analyzes and resolves publisher account issues.
  • Supports continuous process improvement activities to optimize systems and process and to increase
    productivity.
  • Works cross-functionally with key partners to ensure timely release of new titles and updates.
  • Coordinates with customer accounts on their participation in merchandising efforts for digital products.
  • Ensures compliance with Nintendo of America Inc. (NOA) policies and procedures.
  • Assists publishers and developers with system access and usability issues (NCMS, IMAS, OMAS, NDP,
    LBD, NOA Portal).
  • Reviews, processes, and troubleshoots physical & digital ecommerce (e.g. eShop, etc.) software releases.
  • Supports training of new product planning team members.
  • Executes order workflow for digital and physical orders.

SUMMARY OF REQUIREMENTS:
  • Minimum of one to two (1 - 2) years of related experience required.
  • Strong problem-solving skills.
  • Proficient with Microsoft Office suite.
  • Requires basic knowledge of theories, principles and concepts within a job family; has exposure to current
    practices and procedures through coursework or internship.
  • Requires basic knowledge of theories, practices and procedures within a job family.
  • Undergraduate degree in Business, Marketing, a related field, or equivalent.
Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.
 
This position includes a base pay range of $29.12 - $44.95 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our  for more benefits information. 
#LI-Hybrid

JOB DATE: February 11, 2025

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About The Company

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (On-Site)

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