Account Coordinator

1 Month ago • All levels • Account Management

Job Summary

Job Description

As an Account Coordinator, you will support the Client Services Team in expertly managing and growing client relationships. This role requires you to be thorough and detail-oriented in organizing status meetings, preparing presentations, documenting meeting minutes, and coordinating meetings, travel, and expenses. You will gain experience in effective team communication and receive guidance and mentorship from Account Directors and Executive leaders. Responsibilities include developing trusting relationships with clients and agencies, representing the company's values, understanding service offerings, organizing meetings, handling ad-hoc requests, preparing presentations, liaising with teams, and supporting other departments.
Must have:
  • Prior experience in an Administrative Assistant/Coordinator role.
  • Proficient in Microsoft Office Suite, Powerpoint, and Keynote.
  • Excellent word-processing and communication skills.
  • Detail-oriented with strong organizational skills.
  • Ability to multitask and meet deadlines.
  • Outgoing, self-motivated, and assertive personality.
  • Good balance of independent and team work.
  • Effective interpersonal skills.
  • Proactive follow-up with teams.
  • Good tact and judgment.
Good to have:
  • Experience in an interactive environment or advertising agency.
  • Internship experience.
  • Digital acumen and performance marketing understanding.
  • Knowledge of digital marketing and industry trends.
  • Financial literacy per account.
Perks:
  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, wellness days, and flex days
  • Access to online services for families and new parents
  • Hybrid work options
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity and Inclusion Board with 12 affinity groups
  • Funding towards external Learning and Development
  • Enterprise-wide employee discounts

Job Details

As an Account Coordinator, you support the Client Services Team to expertly manage and grow client relationships. Organizing status meetings, preparing presentations, documenting meeting minutes, coordinating meetings, travel, and expenses requires you to be thorough and detail-oriented—but you’ve got that covered. You’re eager to put your outgoing personality to the test by gaining experience in effective team communication. And you’ll grow in your role with key guidance and mentorship from Account Director(s) and Exec leaders.  

You will:  

  • Develop a trusting relationship with clients and partner agencies.  
  • Represent Critical Mass’s values and mission.  
  • Begin to understand and showcase Critical Mass service offerings.  
  • Organize and set agendas for weekly client meetings.  
  • Assume ad-hoc requests and assist in the coordination, preparation, and promotion of projects and special events.  
  • Prepare appropriate presentations and present data from varying sources.  
  • Liaise with Client Services and Project Management teams.  
  • Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors.  
  • Liaise and communicate on behalf of Client Services department.  
  • Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance.  
  • Support Marketing and Business Development department teams as required.  
  • Begin to understand financial literacy per account.   
  • Further develop digital acumen and performance marketing.  
  • Grow your knowledge of digital marketing and trends in the industry.   

You have:   

  • Preferred: prior experience or exposure to professional experience, preferably in an Administrative Assistant / Coordinator role in an interactive environment or advertising agency. This could include internships experience.   
  • Highly proficient skills in Microsoft Office Suite, Powerpoint, and Keynote.  
  • Excellent word-processing skills.  
  • Excellent oral and written communication skills.  
  • A thorough, detail-oriented mindset where organization is prioritized.  
  • Ability to multi-task and meet tight deadlines.  
  • Ability to work well under stress and in a dynamic environment.  
  • An outgoing, self-motivated and assertive personality.  
  • Good balance between working independently and with a team.  
  • Effective interpersonal skills and the ability to be a global thinker.  
  • Ability to proactively and diligently follow up with teams.  
  • Good use of tact and judgment. 

____________________________________________________________________________________ 

What We Offer 

  • Global maternity and parental leave 
  • Competitive benefits packages 
  • Vacation, compassionate leave, wellness days, and flex days 
  • Access to online services for families and new parents  
  • Hybrid work options 
  • Extensive winter holiday office closures 
  • Summer Fridays (off at 3:00 PM local time every Friday) 
  • Diversity and Inclusion Board with 12 affinity groups 
  • Funding towards external Learning and Development  
  • Enterprise-wide employee discounts  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to: 
 
Strengthen opportunity for continuous learning 
Improve collaboration and team relationships. 
Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. 

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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