Account Director

3 Months ago • 6 Years + • Account Management

Job Summary

Job Description

As an Account Director, you will manage key client accounts and lead a team. You'll be the primary point of contact for client and internal escalations, ensuring smooth operations while building strong relationships. This role needs a strategic thinker who understands integrated campaigns, particularly video production, and thrives in a fast-paced environment. Key responsibilities include client account management, team leadership and development, business growth and financial management, and operational excellence. You must possess understanding of client, agency and Hogarth relationships and how they interact.
Must have:
  • 6 years of experience in Client Service.
  • 2-3 years of experience as Account Director.
  • Proficiency in spreadsheet software.
  • Strong numeracy skills.
  • Excellent prioritization and time management.
  • Fluent oral and written English.

Job Details

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.  Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.  

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

 

What does an Account Director do at Hogarth? 

We are seeking a highly motivated and experienced Account Director to join our dynamic team. As an Account Director, you will be responsible for the overall management of key client accounts, leading and developing a team, and contributing to the growth of our business. You will be the primary point of contact for client and internal escalations, ensuring smooth and efficient operations while fostering strong, long-lasting relationships. This role requires a strategic thinker with a strong understanding of integrated campaigns, particularly in the video production space, and the ability to thrive in a fast-paced, deadline-driven environment

 

Key Responsibilities:

Client Account Management:

  • Assume overall responsibility for the successful management of assigned client accounts.

  • Develop and maintain strong relationships with key client stakeholders, managing their perceptions and expectations.

  • Act as the primary point of contact for client escalations, proactively resolving issues and communicating effectively.

  • Understand and adhere to contractual obligations, commercial arrangements, and SLAs.

  • Liaise with Print Production/Broadcast teams to ensure client requirements are met and resolve any issues or complaints to the satisfaction of all stakeholders.

  • Maintain a deep understanding of the client, agency, and Hogarth relationships and how they interact.

 

Team Leadership & Development:

  • Coach and develop team members to ensure their success through personalized development plans.

  • Provide guidance and support to team members in their day-to-day tasks and responsibilities.

  • Foster a collaborative and positive team environment.

 

Business Growth & Financial Management:

  • Work closely with the GAD on P&L management, forecasting, and budgeting.

  • Prepare cost estimates and support the SAM/AM in their cost estimation process, providing final sign-off.

 

Operational Excellence:

  • Make informed decisions and solve problems based on sound knowledge and experience.

  • Work effectively under pressure and meet tight deadlines.

  • Understand the technical elements of video production, including formats, delivery options, uploads, compression, and web platforms (YouTube, etc.).

  • Possess knowledge of the editing and post-production process for video.

 

Qualifications & Experience:

  • Minimum 6 years of experience in Client Service.
  • Minimum 2-3 years of experience as an Account Director leading a team.
  • High level of IT literacy, including proficiency in spreadsheet software.
  • Strong numeracy skills.
  • Excellent prioritization, time management, and attention to detail.
  • Fluent oral and written English is essential; other languages are desirable.
  • Strong interpersonal and communication skills.
  • Clear understanding of international brand challenges.

 

#LI-Hybrid

#LI-RM1

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact careers@hogarth.com if you need the job advert or form in another format.

Data

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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