Account Director
Job Summary
Job Description
Insider, a B2B SaaS company and #1 AI-native platform for Customer Experience and Marketing, is seeking an Account Director in India. The company, which has secured $500M in Series E funding and achieved unicorn status, offers a platform that connects data across channels, predicts future behavior, and individualizes experiences. The Account Director will manage a portfolio of existing accounts, focusing on retention and growth by identifying upsell/cross-sell opportunities and proactively managing renewals. Responsibilities include negotiating deals and contracts, participating in key stakeholder meetings, discovering strategic customer needs, and ensuring customer success and advocacy. The role requires strong communication, negotiation, and strategic thinking skills, with a passion for client relationships and driving business impact.
Must have:
- 8+ years experience in Customer Success, Account Management, or Sales (SaaS preferred)
- Proven oral and written communication abilities
- Positive and energetic phone skills
- Exquisite listening skills
- Proven track record of using sales & persuasive skills
- Self-motivated and savvy tech bug
- Cherish core ethos of care for clients
- Passion for testing, measuring, and improving outreach effectiveness
- Strong communication skills (writing and speaking, English)
- High sense of responsibility and accountability
- Strategic thinker with excellent project and time management skills
- Experience negotiating and navigating contracts/legal discussions
- Thrives in a fast-paced, high-growth environment
- Proven track record of driving decisions collaboratively
- Strong presentation skills for various audiences and management levels
- Proven track record of building relationships and need discovery with senior customer executives
- Experience managing various stakeholder relationships
- University degree in Business, Marketing, Engineering, or related fields
9 skills required
Job Details
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
Good salespeople need two things: world-class innovative products and convenient commercials to cater to their prospects. Well, we offer world-leading products and a flexible commercial. These give us a starting point, but for most of us, that is just not enough. We like betting on ourselves to score the highest possible in this game, to climb the highest mountain, and to be the best there is. We are not only disrupting the tech ecosystem and democratizing the market but we are also disrupting the entire Saas sales community as well. All because we have a different style of sales. That's why we were able to expand so rapidly and we will never stop. If you want to know more about how not only to disrupt product & development but also disrupt B2B Saas sales, join us!
- 8+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
- Proven track record of using sales & persuasive skills
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
- To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support
- Passion for testing, measuring, and improving outreach and follow-up the effectiveness
- Strong communication skills in both writing and speaking (English)
- High sense of responsibility and accountability
- A strategic thinker with excellent project and time management skills
- Experience negotiating and navigating contracts and legal discussions
- Thrives in a fast-paced, high-growth, rapidly changing environment
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists).
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
- A university degree in Business, Marketing, Engineering, or related fields
- Own a portfolio of existing accounts and take responsibility for their retention and growth.
- Identify upsell and cross-sell opportunities within existing accounts.
- Proactively own renewals in accounts in cooperation with the Customer Success team.
- Succeed in a team selling environment for maximum account penetration and coverage.
- Consistently forecast monthly and quarterly performance.
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.
- Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
- Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
- Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints
- Take ownership of renewal success and strategy to achieve key commercial/contractual targets
- Ensure Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition
- Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on
- Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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