Account Management, Electronics, Chinese Speaking (Philippines E-commerce)

6 Months ago • 3-5 Years • Account Management

Job Summary

Job Description

This Account Management role at ByteDance focuses on growing e-commerce sales in the Philippines. Responsibilities include acquiring and supporting merchants, negotiating deals, discovering collaborative opportunities, and maintaining service quality (low cancellation rates, efficient shipping, etc.) to boost conversion rates and customer satisfaction. The ideal candidate will have 3-5 years of e-commerce experience, excellent negotiation skills, proficiency in Excel and PowerPoint, strong English and Mandarin Chinese communication skills, and a proven ability to build relationships with brands and large sellers.
Must have:
  • 3-5 years e-commerce experience
  • Excellent negotiation & interpersonal skills
  • Proficient in Excel & PowerPoint
  • Fluent in English & Mandarin Chinese
  • Acquire & manage key merchants
Good to have:
  • Experience in electronics
  • Strong brand/seller connections
  • Team player, fast learner, adaptable

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us. In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities - Acquire and incubate brands, principals and big merchants that contribute large GMV share - Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality - Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs - Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction - Manage merchants by leveraging scalable incubation and management programs and tools
Qualifications
Minimum Qualifications - Bachelor's Degree or above - 3-5 years experience in e-commerce - Excellent interpersonal and negotiation skills - Attention to detail, affinity with numbers, logical and problem solving skill - Proficient in Excel and PowerPoint - English proficiency is a must - Ability to communicate in Chinese/mandarin to interact with Chinese-speaking sellers Preferred Qualifications - Direct experience in relevant categories preferred - A good team player, fast learner and open to changes - Proficient in Excel and PowerPoint - Strong connections with brands and big sellers are preferred ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
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