Account Manager, Electronics, Mandarin Speaking (Philippines E-commerce)

3 Months ago • 3-5 Years • Account Management

Job Summary

Job Description

This role focuses on growing the e-commerce presence of merchants on ByteDance's platform in the Philippines. Responsibilities include acquiring and onboarding new brands and merchants, particularly those contributing significant GMV (Gross Merchandise Value). This involves building relationships, negotiating deals, and developing joint business plans (JBPs) for short-term and long-term growth. The role also demands maintaining high service quality, minimizing cancellations and returns, optimizing shipping times, and increasing conversion rates and customer satisfaction. Success requires strong communication with Chinese sellers (Mandarin fluency is crucial), proficiency in Excel and PowerPoint, and proven e-commerce experience.
Must have:
  • Acquire and incubate brands
  • Build merchant relationships
  • Negotiate deals
  • Maintain service quality
  • Mandarin fluency
  • 3-5 years e-commerce experience
Good to have:
  • Experience in relevant categories
  • Strong brand connections
  • Proficient in Excel & PowerPoint

Job Details

Responsibilities
About the team This team helps lifestyle marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform. If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we’d love to have you join us! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities - Acquire and incubate brands, principals and big merchants that contribute large GMV share - Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality - Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs - Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction - Manage merchants by leveraging scalable incubation and management programs and tools
Qualifications
Minimum Qualifications - Bachelor's Degree or above - 3-5 years experience in e-commerce - Excellent interpersonal and negotiation skills - Attention to detail, affinity with numbers, logical and problem solving skill - Proficient in Excel and PowerPoint - Mandarin speaking is required to communicate with Chinese sellers Preferred Qualifications - Direct experience in relevant categories preferred - A good team player, fast learner and open to changes - Proficient in Excel and PowerPoint - Strong connections with brands and big sellers are preferred
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
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