Account Management Lead

1 Month ago • 8-10 Years • Account Management

Job Summary

Job Description

The Account Management Lead will be responsible for managing the KYC process, assisting with user management tasks, troubleshooting account and product issues, and supporting the RMs. This role also involves providing in-depth support for customers on platform-related issues, creating and maintaining Sandbox accounts, and supporting Coverage teams with KYC refresh processes. Additionally, the role includes data analysis, reporting, and assisting sales teams with event coordination and process improvement initiatives.
Must have:
  • 8-10 years of relevant experience
  • Managing a team
  • In-depth understanding of the crypto industry
  • Attention to detail, organization, and time management skills
  • A passion for the crypto space
  • Familiarity with software tools
  • Ability to interface with clients collaboratively
  • Program management skills

Job Details

Who are we?

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and 
cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-
evolving cryptocurrency landscape.

What you’ll be working on?

Account Administration:

  • Manage the KYC process for users across various accounts  
  • Assist with user management tasks (permission changes, 2FA resets, API Management)
  • Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)
  • Recon activities- working with Coverage team and cross-functional teams to relay required information to clients
  • Support the RMs on the Edge product related workflows

Product Support:

  • Provide in-depth support for customers on platform related issues (FX360)
  • Create and maintain Sandbox accounts for client testing before going live
  • Support Coverage teams with KYC refresh processes for accounts
  • Data Analysis and Reporting on an as-needed basis

Pod Support: 

  • Assist sales teams with APAC focussed event coordination 
  • Create and manage chat channels and adding global team members 
  • Contribute to ongoing process improvement initiatives
  • Assist in token approval process for the pod

Requirements

  •  8-10 years of relevant experience
  •  Managing a team
  •  In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape
  • Demonstrated attention to detail, organization, prioritization, and time management skills
  • A passion for the crypto space
  • Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required)
  • Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process
  • Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership

 

Notice at Collection and Privacy Policy

Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.

 

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!

As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.

FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at recruiting@falconx.io, if you need assistance with participating in the application process.

Similar Jobs

Prose on Pixels - ART Director

Prose on Pixels

Chennai, Tamil Nadu, India (On-Site)
9 Months ago
Lionbridge Games - IT Specialist

Lionbridge Games

Masovian Voivodeship, Poland (On-Site)
3 Months ago
Interactive Brokers - Senior Clearing Operations Associate

Interactive Brokers

Budapest, Hungary (Hybrid)
1 Month ago
The Walt Disney Company - Cosmetology Specialist

The Walt Disney Company

Florida, United States (On-Site)
3 Months ago
Wolters Kluwer - Customer Success Associate

Wolters Kluwer

Irvine, California, United States (Hybrid)
1 Month ago
Google - Senior Account Strategist, Mid-Market Sales, Google Customer Solutions

Google

San Francisco, California, United States (On-Site)
6 Months ago
hogarth - Senior Financial Analyst - Accounting

hogarth

New York, United States (Hybrid)
1 Month ago
Take-Two Interactive - GL - Accountant

Take-Two Interactive

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Technicolor Creative Studios - Senior GL Accountant (French language Expert)

Technicolor Creative Studios

Bengaluru, Karnataka, India (On-Site)
8 Months ago
FICO - Key Account Manager - Partner

FICO

United States (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Enphase Energy - Sr Staff Manufacturing Engineer

Enphase Energy

Columbia, South Carolina, United States (On-Site)
4 Weeks ago
Nordson Corporation - Quality Engineer II

Nordson Corporation

Allen, Texas, United States (On-Site)
1 Month ago
Gunzilla - Senior Producer

Gunzilla

London, England, United Kingdom (On-Site)
3 Months ago
Nintendo - Inventory & Receiving Coordinator - Nintendo San Francisco Store

Nintendo

San Francisco, California, United States (On-Site)
8 Months ago
London stock Exchange - Sr. Product Manager – Market Data / Exchange Product Manager

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Informa Group - Customer Service Representative

Informa Group

Boca Raton, Florida, United States (Hybrid)
6 Days ago
Devoteam - Project Controller

Devoteam

Amman, Amman Governorate, Jordan (On-Site)
3 Weeks ago
Scanline VFX - Production Coordinator, Visual Pioneering

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
2 Months ago
Rackspace Technology - Field Marketing Specialist III (Public Cloud Services)

Rackspace Technology

San Antonio, Texas, United States (Remote)
2 Months ago
Springer Group - Account Manager, Clinical/Medical

Springer Group

New York, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

TALA - Sr. Product Manager, Identity Management

TALA

India (Remote)
2 Months ago
Hitachi - Power Platform Developer

Hitachi

Pune, Maharashtra, India (On-Site)
8 Months ago
PwC - IN-Manager– SAP-Enterprise Apps SAP – Advisory – Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
8 Months ago
cyara - Senior Salesforce Admin

cyara

Hyderabad, Telangana, India (Hybrid)
5 Months ago
Accenture - GN- Industry- MC- Energy Platform Consultant

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Nice - Senior Applications Developer (Power BI)

Nice

Pune, Maharashtra, India (Hybrid)
2 Weeks ago
Outscal - Growth - Product Manager

Outscal

Delhi, India (On-Site)
8 Months ago
Haleon - Expert Sales Executive

Haleon

Pathankot, Punjab, India (On-Site)
2 Weeks ago
luxsoft - Performance Test Engineer

luxsoft

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Qualcomm - Associate Engineer - Windows Development

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Highspot - Commercial Account Executive

Highspot

London, England, United Kingdom (Hybrid)
3 Months ago
Dialpad AI - Account Executive, Enterprise

Dialpad AI

New York, United States (On-Site)
1 Month ago
Toast - Retail Account Executive

Toast

Houston, Texas, United States (Hybrid)
2 Weeks ago
Trend Micro - Regional Account Manager

Trend Micro

Montreal, Quebec, Canada (On-Site)
1 Month ago
Philips - Sr. Account Sales, Imaging&IGT

Philips

Shijiazhuang, Hebei, China (On-Site)
3 Weeks ago
Alpha Sense - Enterprise Account Executive, Corporate

Alpha Sense

New York, New York, United States (Hybrid)
7 Months ago
Fliff - CRM Analyst

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
11 Months ago
AeroSpike - Technical Account Manager

AeroSpike

United States (Remote)
5 Months ago
Paytm - Senior Associate - Key Account Manager Premium - Enterprise Mid Market

Paytm

Udaipur, Rajasthan, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

New York, New York, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

San Francisco, California, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by FalconX

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug