Account Manager

6 Minutes ago • 4 Years +

Job Summary

Job Description

As an Account Manager at Adyen, you will be responsible for the success and satisfaction of merchants by increasing their share of wallet, cross-selling, and upselling. You will build strong relationships with key stakeholders, providing payments expertise and guidance to help them grow. The role involves managing key account relationships across multiple industries and channels for cross-border merchants. You will coordinate internal projects, collaborate with the global team, and deliver education and guidance to merchants regarding their payment strategy. This is a full-time, on-site position in Shanghai, requiring potential relocation.
Must have:
  • Manage enterprise-level clients in a fast-paced environment
  • Proven record in winning share of wallet, cross-selling and upselling deals.
  • Excellent project management skills for complex projects
  • High-energy, dynamic self-starter with commercial drive
  • Fluent Mandarin speaker and professional English proficiency
  • Professional working experience in China

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Account Manager

We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow

What you'll do
  • Be fully responsible for the success and satisfaction of your merchants
  • Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
  • Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
  • Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
  • Work and collaborate with colleagues in the global Adyen team
Who you are
  • You have at least 4+ years of experience managing enterprise level clients in a fast paced & dynamic environment
  • You have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
  • You have excellent project management skills, orchestrating complex project, working with cross-functional team to achieve the best results
  • You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
  • You're passionate about pushing boundaries and creating value in the payment space
  • You enjoy working in uncertain situations, and you can deal with ambiguity
  • You're an excellent communicator who can build relations at all levels
  • You can work seamlessly with a global, multicultural team
  • You're a native Mandarin speaker and have full professional proficiency in English
  • You have professional working experience in China
  • Travel required (~25%)

Please note that this role is a full-time position in Shanghai. It will require a relocation in case you live outside of Shanghai.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based in our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


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