Account Manager

2 Hours ago • 2-3 Years

Job Summary

Job Description

As an Account Manager, you will grow and manage client relationships, ensuring client satisfaction and driving revenue growth. You will be a trusted advisor to clients, providing outstanding digital experiences. Responsibilities include providing strategic guidance, building relationships, leading projects, facilitating collaboration, sharing insights, demonstrating industry expertise, and driving client relationship growth. You will collaborate with internal teams and agency partners.
Must have:
  • 2-3 years of integrated digital account management experience
  • Ability to handle multiple tasks and collaborate with remote teams
  • Familiarity with social media and digital trends
  • Knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
  • Experience working with complex clients and delivering revenue exceeding $7MM
  • Exceptional communication and leadership skills
  • A proactive approach and problem-solving expertise
  • Understanding of project management lifecycle and PM methodology + processes
  • Excitement about data analytics

Job Details

As an Account Manager, you’ll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. You’ll take the lead on projects within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Most importantly, your clients—from mid- to senior-level professionals—will see you as a trusted advisor, delivering outstanding digital experiences.


You will:

  • Provide strategic guidance to manage project relationships and ensure client success and satisfaction
  • Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
  • Lead projects to completion, adhering to best practices and cross-functional solutions
  • Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
  • Share insights on clients’ strategic business initiatives with internal teams
  • Demonstrate industry expertise in structure, trends, initiatives, and best practices
  • Supervise the development of detailed proposals and statements of work with team support
  • Drive growth in client relationships by focusing on revenue generation and account profitability
  • Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
  • Collaborate closely with other agency partners within Integrated Agency Team model

You have:

  • 2–3 years of integrated digital account management experience, preferably in the digital and performance marketing space
  • A strong ability to handle multiple tasks concurrently and collaborate with remote or decentralized teams
  • Familiarity with social media and a passion for digital trends and innovations
  • Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
  • Proven experience working with complex clients, delivering annual services revenues exceeding $7MM
  • Exceptional communication and leadership skills, including outstanding presentation abilities
  • Drive as a self-starter and proactiveness comes naturally. You can see the next move and take the next step on a project
  • Creative and technical problem-solving expertise, with a knack for negotiation and consensus-building
  • Understanding of project management lifecycle, and high-level proficiency with PM methodology + processes
  • A proactive approach to learning and excitement about data analytics

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Extensive winter holiday office closures
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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