Account Manager

Your Key Responsibilities:

• Sales and direct customer responsibility for an individual portfolio 
• Responsibility for contract renewal, expansion of the business relationship (upsell), active customer loyalty as well as the support of new customers 
• Creation of account plans for top customers in the personal portfolio 
• Coordination of deal teams for target customers with the various specialist departments 
• High focus on qualified customer loyalty activities (including “winback”) and sales of products such as D&B Hoovers, D&B Finance Analytics, D&B Risk Analytics and D&B Data Blocks 
• Identification of new customer contacts within our existing customer base (finance, purchasing, compliance, sales and marketing) 
• Identify up- and cross-sell opportunities and increase of core sales 
• Responsibility for contract management  
• Drive sales-related activities (e.g., service-oriented calls, conversations to stimulate product usage and new business acquisition,) to improve customer loyalty and prevent customer turnover 
• Manage and communicate progress against goals through accurate and timely pipeline management, reporting and forecasting via our CRM system 
• Migration of old products into the new D&B portfolio 

Your Experience

• Position-relevant sales experience in managing customer portfolios with medium-sized companies 
• Ideally B2B experience in the data, technology or financial services industry as well as experience with modern sales methodologies 
• Proven competence in sales negotiations, high motivation and a confidence with strong contact and communication skills 
• Working in a team-oriented environment and supporting the internal collaboration culture 
• In-depth understanding of client processes (Sales & Marketing / Finance & Risk Solutions / Compliance) and the relevant client offering within the respective area of expertise 
• Ideally experience in the creation of account plans  
• Ideally experience in coordinating deal teams for target clients  
• Experience and know-how in win-back activities  
• Ability to effectively manage multiple priorities and projects in a results-oriented culture 
• Experience in presenting live demos and product trainings (web-based) 
• Sound user-related IT knowledge (MS Office, e.g. Salesforce, etc.)  
• Business fluent in written and spoken English 

Your Team and Workplace

• A team at eye level that is success-oriented, helpful and eager to learn 
• Professional and interdisciplinary development opportunities: Access to (international) training and further education programs 
• Internal promotion opportunities and the chance to move to other areas of the company and learn new skills 
• A structured, practiced and appreciative feedback culture 
• Flexible working hours and the option of mobile working 
• An innovative office space in the One-Tower Frankfurt from 2024 for progressive collaboration (www.one-frankfurt.de) 
• 30 days' vacation plus various special leave options and anniversary bonuses 
• "Do Good" donation program to make donations to specific institutions with the support of D&B 
• Refer a friend program 
• Company pension scheme with our partner "Gothaer" 
• Gympass membership for a flexible & discounted selection of gyms  
• Subsidized job ticket 
• Subsidized workplace safety glasses 
• And, of course, an individual onboarding