Account Manager
Job Details
What You Will Do
- Create sales & journey plan achieve his/her own target in areas like product mix, sales volume, market shares for his/her territory
- Engage merchants within his/her territory to keep them active in Gojek ecosystem & to increase revenue for the company
- Provide advice & offer solution to the merchants in his/her territory based on data so that the merchants can grow
- Create regular reports on what's happening in his/her respective territory and his/her team’s territory
- Know when to escalate & ask help from ASM for bigger issues
- (For AMs with team) Lead and manage his/her team: 1. Review team performance and take corrective actions to achieve target; 2. Cascade & execute strategy from DSM to the team; 3. Coach & groom leadership skills to his/her team; 4. Support AEs in his/her team to problem solve issues happening in their territories, especially issues happening at key/critical merchants
- Any other assigned task related to Sales motion
- Handling objection and complain handling
What You Will Need
- Having at least 3 years relevant experiences
- Preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the region
- Has existing relationship or able to bridge, develop and maintain good relationship with key partner
- Strong business sense and have good understanding of the markets, customers, and competitors
- Fact-based / number-oriented individual, who is comfortable working under pressure in a fast-paced and ambiguous environment
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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