Account Manager

4 Months ago • All levels • Account Management

Job Summary

Job Description

Playtech GamesLink is seeking a target-driven Account Manager to manage a portfolio of customers, fostering relationships and driving revenue growth. Responsibilities include developing strong customer relationships, understanding their business needs (KPIs), utilizing Playtech tools to suggest revenue-boosting strategies, liaising between customers and internal teams, ensuring timely solution delivery, and improving the customer experience. The role involves analyzing customer websites, identifying content improvement opportunities, providing daily support, and answering queries. Meeting revenue targets is crucial, along with proficiency in using Playtech's back-office tools and presenting BI data internally and externally.
Must have:
  • B2B gaming experience
  • IMS or similar platform experience
  • Excellent communication skills
  • Strong analytical & problem-solving
  • Online gaming market knowledge
  • Meet/exceed revenue targets
Good to have:
  • Proficiency in other languages
Perks:
  • Private health and dental insurance
  • 20 vacation days + bank holidays
  • Complimentary meals & drinks
  • Company parties & events
  • Free parking (Spain)
  • Gym membership
  • Headspace subscription

Job Details

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining betting and gaming experience.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career? 

Playtech‘s GamesLink unit is looking for a passionate, target driven Account Manager who will partner with our customers and ensure their long-term success.

The Account Manager role is to manage a portfolio of assigned customers, pro-actively developing the relationship and generating consistent revenue growth in line with assigned targets. The successful candidate will be results orientated and have a genuine enthusiasm for succeeding within the online gaming industry.

Account Management responsibilities include developing strong relationships with customers and internal stakeholders across the business and understanding their assigned customers’ business in depth with a competent understanding of their KPI’s. Using the Playtech tools and “out of the box” thinking, Account Managers shall make proactive and relevant suggestions and recommendations to their customers in order to drive revenue growth. Account Managers will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. Our ideal candidate is able to analyse their customers websites and identify opportunities to improve the overall Playtech content exposure as well as providing dedicated day to day support and answer general queries.

Job Description

Your influential mission. You will...

  • Meet/exceed revenue targets
  • Develop strong relationships with customers and across the business internally
  • Set up Playtech promotional tools in the back office for licensees
  • Configure game limits
  • Deliver the Games Content roadmaps and advising on applicable content for specific markets
  • Work with BI and internal BI tools to understand and analyse your account data
  • Present BI data on the performance of your accounts internally & externally
  • Provide first level business support and being a point of escalation for all queries

Qualifications

Components for success. You...

  • Have experience working within an online B2B gaming company in a customer-facing, revenue/target-focused role
  • Possess experience with IMS or other online gaming platform back offices
  • Demonstrate excellent communication skills
  • Exhibit the ability to multi-task and manage your time well
  • Understand your licensee and their business needs
  • Are self-motivated and highly driven by targets
  • Maintain a service and business orientation with excellent interpersonal skills
  • Show strong analytical and problem-solving abilities
  • Have knowledge of the online gaming market (particularly Casino, Live Casino, and Poker) with a solid understanding of the competitor landscape
  • Communicate in written and spoken English to a business level
  • Bring strong skills in Excel and PowerPoint

    You'll get extra points for...

    • Proficiency in other languages

    Thrive in a culture that values... 

    • Private comprehensive worldwide health and dental insurance
    • 20 vacation days + 12/13 bank holidays
    • Complimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteen
    • Many opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more
    • Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)
    • A chance to level-up, with many learning and development opportunities available to all team members
    • An investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation app

    Additional Information

    GAMESLINK TEAM

    Welcome to Playtech GamesLink! Our dynamic and thriving commercial team is a driving force within Playtech, consistently achieving remarkable success. Fueled by passion, creativity, and a relentless pursuit of excellence, we’ve assembled the best minds in the industry. Join us to collaborate with the brightest stars and find a springboard for your career. Ready to make your mark? Be part of something exceptional at Playtech GamesLink! 

    Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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    About The Company

    Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


    Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


    We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


    The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


    Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


    Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


    If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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