Sinch is a global leader in Cloud Communications, offering a diverse range of messaging, voice, and email solutions that empower businesses to connect with their customers seamlessly. We help businesses deliver unified, personalized experiences across all customer touchpoints. Over 150,000 businesses, including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big—for our company, our customers, and our employees—and hire the best talent worldwide to help us bring our vision to life. With nearly 4,500 Sinchers in over 60 countries, probably somewhere near you!

The essence of the role

As our new Account Manager, you will transform customer into dedicated fans by leading client accounts and delivering strategic, high-quality work. Acting as a trusted advisor, you will maintain a deep understanding of your clients' business objectives. Your primary focus will be on account development and growth.

As our new Account Manager you will:

Partner with customers to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
Develop an understanding and knowledge of customer's products implementation and actively promote the capabilities of Sinch across all product lines.
Deliver business value and innovation to a customer's business by understanding customer's key business challenges and potential for growth.
When appropriate, recommend additional Sinch products & services and advisory experts needed to drive product adoption and customer success.
Proactively communicate technical product changes and other relevant updates and work closely with product team to drive roadmap and new customer opportunities
Ensure the customer has an outstanding experience while driving outcomes for their business.
Provide vital health checks and reporting to ensure all SLAs are being met and usage trends show customer adoption.
Act as the first point of escalation to customers.

The role is based in KL, Malaysia and reports to the Regional Director, Southeast Asia.

Who are you?

In order to contribute in this role, you are customer focused and have the ability to create relationships with decision makers high up in organizations. You have excellent writing, presentation and communication skills with an ability to conceptualize the technical and commercial values of our offering. The role requires you to have the ability to work independently and take ownership of your own work as well as be a team player.

Around 4-6 years of account management or sales experience from the SaaS industry
Ability to build relationships and manage client communication in a structured manner
Proficient in MS Office (Excel, PowerPoint) and CRM tools (Salesforce)
Excellent verbal and written communication skills
Fluency in Malay and English is required, both written and spoken
a keen interest in mobile communications (A2P SMS, MMS, CPaaS, Voice)

Our corporate language is English, please submit your application in English.

Our commitment

We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills.

The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams.

Ready to join us on this journey? Apply now!

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers