Account Manager

6 Months ago • 4-6 Years • Business Development

Job Details

Description

Account Manager   

Sinch is a global leader in Cloud Communications, offering a diverse range of messaging, voice, and email solutions that empower businesses to connect with their customers seamlessly. We help businesses deliver unified, personalized experiences across all customer touchpoints. Over 150,000 businesses, including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big—for our company, our customers, and our employees—and hire the best talent worldwide to help us bring our vision to life. With nearly 4,500 Sinchers in over 60 countries, probably somewhere near you!

The essence of the role

As our new Account Manager, you will transform customer into dedicated fans by leading client accounts and delivering strategic, high-quality work. Acting as a trusted advisor, you will maintain a deep understanding of your clients' business objectives. Your primary focus will be on account development and growth.

As our new Account Manager you will:

  • Partner with customers to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
  • Develop an understanding and knowledge of customer's products implementation and actively promote the capabilities of Sinch across all product lines.
  • Deliver business value and innovation to a customer's business by understanding customer's key business challenges and potential for growth.
  • When appropriate, recommend additional Sinch products & services and advisory experts needed to drive product adoption and customer success.
  • Proactively communicate technical product changes and other relevant updates and work closely with product team to drive roadmap and new customer opportunities
  • Ensure the customer has an outstanding experience while driving outcomes for their business.
  • Provide vital health checks and reporting to ensure all SLAs are being met and usage trends show customer adoption.
  • Act as the first point of escalation to customers.

The role is based in KL, Malaysia and reports to the Regional Director, Southeast Asia.

Who are you?

In order to contribute in this role, you are customer focused and have the ability to create relationships with decision makers high up in organizations. You have excellent writing, presentation and communication skills with an ability to conceptualize the technical and commercial values of our offering. The role requires you to have the ability to work independently and take ownership of your own work as well as be a team player.

  • Around 4-6 years of account management or sales experience from the SaaS industry
  • Ability to build relationships and manage client communication in a structured manner
  • Proficient in MS Office (Excel, PowerPoint) and CRM tools (Salesforce)
  • Excellent verbal and written communication skills
  • Fluency in Malay and English is required, both written and spoken
  • a keen interest in mobile communications (A2P SMS, MMS, CPaaS, Voice)

Our corporate language is English, please submit your application in English.

Our commitment

We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills.

The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams.

Ready to join us on this journey? Apply now!

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Similar Jobs

PwC - Assurance - Risk Support - Finance Operations Manager - Jordan

PwC

Amman, Amman Governorate, Jordan (On-Site)
7 Months ago
Aera Technology - Digital Marketing Manager

Aera Technology

Pune, Maharashtra, India (Hybrid)
6 Months ago
egnyte - Business Development Representative

egnyte

Draper, Utah, United States (Hybrid)
5 Months ago
The Walt Disney Company - Associate Manager, Marketing (CRM)

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago
Pluralsight - Business Development Representative - DACH

Pluralsight

Dublin, County Dublin, Ireland (Hybrid)
6 Months ago
PhonePe - Channel Sales Manager Rural - Referral

PhonePe

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Google - Account Strategist, Engage, Google Customer Solutions (English, Dutch)

Google

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Trek - Service Manager

Trek

Broomfield, Colorado, United States (On-Site)
7 Months ago
Wolters Kluwer - Manager, Inside Sales *SaaS *  Hybrid

Wolters Kluwer

Coppell, Texas, United States (Hybrid)
7 Months ago
Vimeo - Sales Engineer II

Vimeo

New York, New York, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Salesforce - Technical Support Engineer - French speaking

Salesforce

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Sonar Source - Enterprise Account Executive - APJ

Sonar Source

Melbourne, Victoria, Australia (On-Site)
6 Months ago
Mimacom - Business Analyst

Mimacom

Valencia, Valencian Community, Spain (On-Site)
7 Months ago
progress - Salesforce Developer (IT Software Engineer, Principal 1)

progress

Hyderabad, Telangana, India (Hybrid)
6 Months ago
Darwinbox - Animator

Darwinbox

Hyderabad, Telangana, India (On-Site)
7 Months ago
OpenGov - Associate Commercial Counsel

OpenGov

Atlanta, Georgia, United States (Hybrid)
6 Months ago
Salesforce - Senior Splunk Engineer

Salesforce

Indianapolis, Indiana, United States (On-Site)
7 Months ago
Ziff Davis - Platform Operations Associate

Ziff Davis

Austin, Texas, United States (Remote)
6 Months ago
PwC - Risk & Quality Specialist (Tax) - Fixed term contract

PwC

Kilkenny, County Kilkenny, Ireland (On-Site)
6 Months ago
WebMD - Associate Director, Marketing

WebMD

Newark, New Jersey, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

NinjaVan - Intern, Automation (Warehouse)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
6 Months ago
HP - LMW Customs & Trade Compliance Business Ops Manager

HP

George Town, Penang, Malaysia (On-Site)
6 Months ago
Logitech - Senior Finance Analyst, SEA 2 Cluster

Logitech

Malaysia (On-Site)
6 Months ago
power-integrations - Senior Failure Analysis Engineer

power-integrations

Penang, Malaysia (On-Site)
6 Months ago
NinjaVan - Fleet Assistant - Hub Kempas

NinjaVan

Johor Bahru, Johor, Malaysia (On-Site)
6 Months ago
NinjaVan - Assistant Station Supervisor (Senai)

NinjaVan

Senai, Johor, Malaysia (On-Site)
6 Months ago
NinjaVan - Internship - Sales Admin Business to Business (B2B)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
Razer - Software Engineer

Razer

Shah Alam, Selangor, Malaysia (On-Site)
6 Months ago
NinjaVan - Customer Service Agent (Inbound)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
PwC - Manager - Dev Ops lead (Risk Services)

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Salesforce - Territory Account Executive - Mulesoft - Norte/Nordeste

Salesforce

São Paulo, State Of São Paulo, Brazil (Remote)
7 Months ago
dentsu - Associate Performance Manager

dentsu

Singapore (On-Site)
7 Months ago
undefined - Account Manager

São Paulo, State Of São Paulo, Brazil (On-Site)
6 Months ago
Appier - Associate Director of Enterprise Solution Sales, Thailand

Appier

Bangkok, Bangkok, Thailand (On-Site)
5 Months ago
Appier - Account Executive, Digital Marketing

Appier

Seoul, South Korea (On-Site)
6 Months ago
Salesforce - Named Account Executive 9

Salesforce

Colombia (On-Site)
7 Months ago
Cloudhire - Microsoft/Inquota Sales Specialist

Cloudhire

New York, New York, United States (On-Site)
6 Months ago
Google - Workspace Sales Specialist, Google Cloud (Multiple Languages)

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
5 Months ago
The Walt Disney Company - Disney Store: Sales Associate (Seasonal)

The Walt Disney Company

Burbank, California, United States (On-Site)
5 Months ago
Autodesk - Account Executive

Autodesk

Florida, United States (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

By dreaming big, we make things happen and make them matter – for our customers and the world!

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Mandaluyong, Metro Manila, Philippines (Remote)

Mexico City, Mexico City, Mexico (Remote)

Mandaluyong, Metro Manila, Philippines (Remote)

Mexico City, Mexico City, Mexico (Remote)

View All Jobs

Get notified when new jobs are added by Sinch

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug