Account Manager

1 Month ago • 3 Years +

Job Summary

Job Description

The Account Manager at Thumbtack serves as the primary point of contact for high-value professionals, ensuring they get the most out of the platform. They provide insights, coaching, and hold professionals accountable to their goals. The role involves understanding the professional's strategic goals, driving adoption of new product features, proposing expansion opportunities, and sharing best practices. The Account Manager manages escalations and coordinates across various departments within the company.
Must have:
  • Bachelor’s degree and 3+ years of account management experience
  • Experience managing a portfolio of accounts
  • Ability to build strong customer relationships
  • SFDC experience is a must.
  • Experience with analyzing data and deriving insights.

Job Details

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Account Management Team

The Account Management Team is a fast-evolving team designed to drive results for our Thumbtack Professionals. We are product experts responsible for ensuring Thumbtack Pros are set up to get the right jobs from the right customers through providing insights, coaching, and holding them accountable to goals.

Currently, the Account Management Team manages the outcomes of Thumbtack’s most successful and engaged professionals and oversees the onboarding experience of the new high potential professionals through a combination of outbound phone, email, text and chat efforts. Additionally, the Account Management team works closely with the product, category management, and marketing team to design and execute targeted campaigns to new and established professionals at Thumbtack.

About the Role

The Account Manager serves as the primary post-sale point of contact for Thumbtack high-value professionals as well as the point of contact and the ‘onboarder' of any new Franchisees within their Brands. Using in-depth knowledge of Thumbtack’s platform combined with a clear understanding of the pro’s goals, the AM drives and increases adoption and usage of Thumbtack.  With their deep product knowledge, the AM demonstrates product features beyond central functionality to help our pros achieve their business results and maximum value from Thumbtack.  AM’s ensures best practices are adopted and platform functionality is fully utilized for the pro. AM’s are the trusted advisors and drive outcomes that align with Thumbtack pros’ goals to drive engagement and satisfaction.  The AM may handle escalations and coordinate across functional areas of the company, including Sales, Product, Customer Support and Marketplace Trust & Safety.

What you'll do 

  • Understand your professional’s strategic goals and challenges and support them to extract the full value of their Thumbtack experience by providing appropriate education, actionable advice, useful content, and clear communication as needed
  • Based on pro-health (customer-health) and market indicators, prioritize your outreach efforts to mitigate churn and position for revenue growth
  • Build and execute on account & action plans
  • Introduce new product features and drive adoption of those features
  • Propose expansion opportunities to meet the professional’s growth targets 
  • Share best practices with professionals and colleagues
  • Translate pro feedback into product requirements
  • Have strong knowledge of the Thumbtack platform, always staying up-to-date on the latest product updates, understanding how this impacts pros in your portfolio

In order to be successful, you must bring

  • Bachelor’s degree and 3+ yrs proactive, customer-facing/Account management experience OR 5+ years of relevant customer-facing/Account management experience required.
  • Experience managing a portfolio of accounts and meeting or exceeding revenue targets
  • Demonstrated ability to build strong customer relationships and deliver a customer-centric solution
  • SFDC experience is a must.  
  • Experience with analyzing data, deriving and communicating insights.
  • Ability to create basic reports in Google Sheets and basic presentations in Google Slides, along with general Google Suite knowledge

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

Similar Jobs

Boomi  - Inbound Sales Development Manager

Boomi

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago
Pluralsight - Principal Growth Account Executive - DACH

Pluralsight

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Capgemini - IAM Business Analyst

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
DevRev - Account Executive - Enterprise (NorCal, WA, TX)

DevRev

United States (Remote)
1 Month ago
Capgemini - Senior Apriso Developer

Capgemini

Hyderabad, Telangana, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Varonis  - Technical Support Engineer L2

Varonis

Sydney, New South Wales, Australia (Remote)
3 Months ago
neostella - Business Development Representative Team Lead

neostella

Chicago, Illinois, United States (On-Site)
2 Months ago
Apollo GraphQL - Senior Solutions Architect

Apollo GraphQL

(Remote)
1 Month ago
Cerence - Student Worker UX Validation and Design

Cerence

Ulm, Baden-Württemberg, Germany (On-Site)
1 Month ago
Workato - Intern, Customer Experience

Workato

Palo Alto, California, United States (On-Site)
1 Month ago
Trek - Sales Associate

Trek

Midland, Texas, United States (On-Site)
4 Months ago
Grab - Lead Solution Specialist, Finance Systems (EPBCS)

Grab

Bengaluru, Karnataka, India (On-Site)
2 Months ago
LeoVegas - Head of Responsible Gaming

LeoVegas

Sliema, Malta (Hybrid)
4 Months ago
PlayStation Global - Associate Build Service Analyst

PlayStation Global

Petaling Jaya, Selangor, Malaysia (On-Site)
2 Months ago
Pluralsight - Principal Growth Account Executive - DACH

Pluralsight

Dublin, County Dublin, Ireland (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Ontario, Canada

Bally's Corporation - Senior Accountant - Indirect Costs

Bally's Corporation

Toronto, Ontario, Canada (Hybrid)
1 Month ago
extreme network - Senior/Staff Systems Software Engineer

extreme network

Ontario, Canada (Hybrid)
2 Months ago
Epic Games - Senior DevOps Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
Scanline VFX - Lead Software Engineer (Maya)

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
7 Months ago
Enverus - Application Support Specialist

Enverus

Calgary, Alberta, Canada (Remote)
1 Month ago
Ubisoft - Senior Rigger

Ubisoft

Montreal, Quebec, Canada (On-Site)
2 Months ago
Ziff Davis - Digital Marketing Analyst (Affiliate Commerce)

Ziff Davis

Canada (Remote)
1 Month ago
Epic Games - QA Programmer Specialist

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
fortis games - Senior Application Security Engineer

fortis games

Canada (Remote)
1 Month ago
Keywords Studios - Tax Analyst

Keywords Studios

Montréal, Québec, Canada (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!