Account Manager
Job Summary
Job Description
Account Manager needed with 2+ years experience in client relationship management, cross-selling, and upselling.
Must have:
- Client Relationship
- Cross-selling & Upselling
- Project Management
- Google Suite
Good to have:
- Account Management
- Marketing Knowledge
- Problem Solving
- Team Player
Perks:
- Health Insurance
- Flexible Hours
Job Details
We are seeking a skilled Account Manager to sustain and grow our existing client business. This role involves significant client relationship management, serving as the primary point of contact for all client-related matters. The Account Manager will drive client success by conducting quarterly health checks, identifying and implementing new business opportunities, and collaborating with cross-functional teams. Additionally, this position requires assisting with various projects and continuously enhancing the organization's value through proactive client management and strategic initiatives.
RESPONSIBILITIES
- Main point of contact for all matters relating to the client’s existing portfolio
- Manage the sustainment and growth of a client by creating positive relationships
- Provide clients with a quarterly health check to proactively review their needs, and account management, and make recommendations for improvements
- Cross-sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
- Assists with a variety of projects as business needs dictate
- Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
REQUIREMENTS
- Bachelor’s Degree or equivalent experience
- 2+ years of progressive experience
- Ability to successfully participate in projects involving cross-functional teams
- Ability to problem solve
- Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- General Account Management and Marketing knowledge
- Must be able to handle a significant immediately workload and effectively prioritize projects with a high degree of autonomy
- Effective time management skills and excellent attention to detail
- Ability to understand client needs and translate it into business offerings
- Ability to overcome tough objections and win the support of key stakeholders
- Must be a problem solver and team player
- Have a large appetite for learning, and a results oriented mindset
- Interpersonal skills to help manage
BENEFITS:
Convenient work tools:
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth:
Free training and participation in specialized conferences
Rich knowledge exchange within the company
More perks:
Health insurance
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
ABOUT XSOLLA
Xsolla is a video game commerce company powered by Transaction Engine and Business Engine that helps developers and publishers market, sell, connect, and optimize their games globally. The engines work seamlessly together to solve the complexities of distribution, marketing, and monetization so partners can increase their audience, sales, and revenue. For more information, please visit www.xsolla.com.
PHYSICAL DEMANDS
The physical demands for this position are sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. For more information related to PDPA 2010 please reach out to careers@xsolla.com.
Longevity Opportunity Vision Enjoy the game.
**Currently this position is open to all local applicants (Malaysian Citizens) or holding PR status in Malaysia.
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About The Company
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
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