Account Manager (B2B)
Job Summary
Job Description
3 skills required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the Unit: Ninja Chill manages the overall operations of the new service of the Company. The Unit ensures secure handling, transporting and delivering of products, such as seafood, meat, fruits & veggies, raw materials and medicines, while maintaining product quality from the supplier to the consumer.
About the Job: An account manager is responsible for nurturing relationships with clients, understanding their needs, and ensuring efficient delivery of Ninja Restock / B2B services. Act as a liaison between the client and the company, handling inquiries, addressing concerns, upselling products or services, and managing a portfolio of accounts to ensure client satisfaction and retention. Strong communication, negotiation, and organizational skills are vital for success in this role.
Duties and Responsibilities
- Shipper Activation
- Client Relationship Management
- Managing client accounts, overseeing each leg of the parcel life, and resolving any issues
- Identifying opportunities for upselling additional services or products to existing clients and expanding the scope of services provided.
- Monitoring key performance indicators (KPIs) related to account and proposing improvements to enhance efficiency and client satisfaction.
Qualifications:
- A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses
- Analytical, Marketing, Presentation and interpersonal skills
- At least 5 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management and Client Coordination
- Background in e-commerce, logistics, supply chain and fulfilment solutions
- With relevant product or industry knowledge
- Proficient in Microsoft Office Suite
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