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Account Manager, Google Shopping Solutions, Early Careers (English, German)

Account Manager, Google Shopping Solutions, Early Careers (English, German)

3 Hours ago • All levels • Business Development

About the job

4 skills required for this role

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css

communication

business-strategy

account-management

Job Description

As a Shopping Account Manager for Google's Mid-Market team, you'll be the primary contact for a portfolio of online retail advertisers. You'll provide strategic recommendations and solutions using your in-depth knowledge of Shopping Ads, creatively engaging clients through various educational offerings. Responsibilities include developing and maintaining Shopping Ads and Merchant Center product suites, applying best practices to manage client expectations, helping merchants boost their ROI, and meeting operational KPIs. You'll collaborate with internal teams to ensure customer success and contribute to a positive team culture. The role demands strong communication (English and German), analytical skills, and a passion for e-commerce. You will be assessed against quarterly KPIs and individual expectations aligned with Google's business objectives.

Must have:

Bachelor's degree or equivalent experience
Fluent in English and German
Sales/Marketing/Account Management experience
Knowledge of online advertising and retail
Ability to deliver against KPIs
Client relationship management expertise

Good to have:

Experience in fast-paced environments
Strong analytical and problem-solving skills
Ability to synthesize business insights
Experience with Google Shopping Ads products

Perks:

Multi-cultural team environment
Emphasis on DEI and well-being
Mentorship and learning & development opportunities

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in sales, business development, advertising, account management, marketing, agency, or consulting.
Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with limited resources.
Knowledge of online advertising and retail markets.
Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.
Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.

About the job

As a Shopping Account Manager for our Mid-Market team, you will act as the single point of contact for a diverse portfolio of retail online advertisers. You will offer actionable recommendations and solutions for the merchants using deep knowledge of the Shopping Ads product. You will creatively combine transactional client engagements leveraging our many client education offerings. You will bring the Google Shopping (CSS) value proposition and service offering to life to earn customer loyalty and foster customer retention. You will constantly gather customer feedback and priorities to inform businesses and ensure that Google Shopping remains at the shopping campaign consultancy. You will collaborate with peers and engage across tiers and markets for the benefit of all Google Shopping merchants driving business forward on topics like business impact/growth, product adoption, customer satisfaction, and team culture.

In this role, you will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives. You will be joining a multi-cultural team with a strong emphasis on culture, well-being, Diversity, Equity, and Inclusion (DEI), and learning and development, allowing to pursue personal growth plans with the support of mentors, coaches, and peers whilst actively engaging in and shaping organizational culture.

Responsibilities

Work with merchants across a selected market to advise them on their shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
Develop and maintain Shopping Ads and merchant center product suite.
Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
Help selected merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.
Deliver against operational Key Performance Indicators (KPIs).

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.