Account Manager Grocery

Job Title

Job Description

Healthy lifestyles start with you. Working in Philips Personal Health is all about empowering people to live happy, healthy lifestyles. We leverage deep insights to create personalised and sustainable solutions in oral healthcare, mother and childcare, grooming, beauty, and consumer health categories that are loved by consumers worldwide. The work you do with us will help people and their families around the world take better control of their health and well-being, for today and tomorrow.

Your Role:

We currently have an exciting opportunity for an Account Manager - Grocery to join our Personal Health team based in North Ryde.  As the Account Manager for Grocery, you will be responsible for developing and implementing strategic account plans for high volume transactional accounts to drive sustainable sales growth and profitability within grocery and mass merchant channels.

You are responsible to:

• Cultivate and maintain strong relationships with customer stakeholders, acting as a trusted advisor and ensuring alignment with their strategic objectives to foster mutually beneficial partnerships.

• Lead the development and implementation of innovative, bespoke solutions for customers, coordinating with local cross-functional teams to meet diverse and complex needs, enhancing customer satisfaction.

• Support in-depth market intelligence and competitive analysis, identifying macro trends, opportunities, and risks to inform high-level strategic planning and decision-making for business growth.

• Create and execute commercial strategies, including impactful distribution and promotional activities that drive market leadership and sales excellence.

• Participate in critical customer negotiations, securing strategic agreements that drive mutual value and align with long-term business goals for sustained growth.

• Delivers compelling presentations to senior level audiences, articulating complex value propositions and solutions driving customer buy-in.

• Monitors, evaluates, and continuously improves sales performance metrics, leveraging data-driven insights to optimize customer engagement, satisfaction, and overall business outcomes.

• Participate in transformational improvement projects that enhance operational efficiency, customer satisfaction, and overall business performance.

You're the right fit if:

• You hold a completed degree (Commerce / Business / Marketing) and ideally come with experience in Customer Relationship Management, Sales and Business Development, Account Management in B2C environment from specialty consumer, FMCG or healthcare domain.

• Able to drive business growth through effective market research, data analysis, and sales forecasting while developing proposals and monitoring KPIs.

• Manage customer relationships and accounts, employing strategies to enhance client satisfaction and ensure continuous improvement.

• Utilise commercial acumen to develop and implement business development initiatives, optimizing stakeholder management and CRM systems.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.