Account Manager, Large Customer Sales, gReach Program for People with Disabilities

3 Months ago • 2 Years + • Account Management

Job Summary

Job Description

This Account Manager role within Google's gReach Program focuses on serving large advertisers in the Media Platform/Commerce industry. Responsibilities include developing and managing key client relationships, providing expert Google Ads account management, resolving issues, and responding to inquiries. The position requires fluent Japanese communication for both internal and external interactions. The successful candidate will also advise clients, provide data-driven recommendations, and influence internal teams to drive customer growth. This is a 12-month paid upskilling program for professionals with disabilities offering on-the-job training and project work. The Account Manager will optimize client campaigns, identify opportunities for increased performance and investment, and proactively utilize new product features. They will serve as a consultant and advocate within Google for their assigned clients.
Must have:
  • Bachelor's degree or equivalent experience
  • 2+ years sales, customer support, or marketing experience
  • Fluent Japanese communication
  • Excellent client service skills
  • Project management capabilities
Good to have:
  • Online ad sales experience
  • Business development or consulting sales experience
  • Strong leadership and communication skills
  • Problem-solving and critical thinking skills
  • Passion for self-directed learning

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in sales, customer support, marketing, digital advertising, business development, or consulting.
  • Experience managing multiple projects under pressure and show dedication to client services.
  • Ability to communicate in Japanese fluently in order to interact with internal and external stakeholders.

Preferred qualifications:

  • Experience in areas such as online ad sales, business-development, marketing or consulting sales.
  • Ability to deliver quality work.
  • Excellent leadership, organization, communication, and teamwork skills.
  • Excellent problem-solving and critical thinking skills.
  • Passion for growth and development through self-directed learning.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

The gReach Program is a 12 months paid upskilling program for industry professionals with disabilities where participants will receive on-the-job-training and work on a range of projects. The goal of the gReach program is to provide participants from underrepresented groups with the opportunity to grow their career as professionals.

Account Manager is a front seller who needs to develop and manage relationships directly with top advertisers in the Media Platform / Commerce industry, by supporting advertisers’ and agencies’ Google Ads account management, solving problems, and responding to their inquiries.

Additionally, Account Manager is an advisor and consultant, and an advocate for clients within Google. Account Manager supports provision of data and tactical recommendations to customers, partner teams, and leadership based on analyses and utilize insights to influence others and drive change, and to support customer growth.

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Responsibilities

  • Provide excellent customer service to Google's advertisers. Respond to customer inquiries by finding relevant information proactively in a timely manner, while understanding issues to solve and meeting their needs. 
  • Catch up with new product features / updates proactively and propose them to customers by gathering and sharing necessary information.
  • Optimize client’s campaigns with Google ads to maximize client campaign results.
  • Identify opportunities and make proposals to increase advertiser performance and investment

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