Account Manager, Medical Communications

3 Months ago • All levels • Account Management

Job Summary

Job Description

As an Account Manager, you will be managing a large portfolio of projects, liaising with clients to obtain detailed briefs, and communicating these to the delivery team. You will be responsible for day-to-day project management, ensuring adherence to standards, and keeping accurate records. Financial management includes providing forecasts, meeting sales expectations, and overseeing project finances. You'll build client relationships, understand market trends, and contribute to organic growth. New business development and internal leadership, including mentoring colleagues, are also key responsibilities.
Must have:
  • Relevant experience in pharmaceutical or healthcare communications.
  • Understanding of drug development and communication process.
  • Excellent spoken and written communication skills.
  • Excellent planning and organisational skills.
  • Ability to make decisions and solve problems.
  • Ability to adapt and respond to change.
  • Ability to collaborate and teamwork.
  • Fluent English (written and verbal).
Good to have:
  • Broad range of therapeutic area knowledge.
  • Previous F2F and virtual meeting management experience.

Job Details

Job Title:      Account Manager, Medical Communications

Organisation: Springer Health+

Location:    Chester, Manchester, Hybrid (min. 2 days per week in office)

Springer Nature Group          

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.


About Springer Health+ (part of the Springer Nature Group)

Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human. 

Springer Health+ are looking for an enthusiastic Account Manager, with sound experience in Medical Communications to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you.

We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.

Job Role (Main Duties)

Project Management

  • Manage a large portfolio of projects across client account(s)

  • Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary

  • Arrange and lead (where appropriate) brainstorming meetings to help shape/provide optimal solutions to client briefs

  • Communicate detailed briefs to the delivery team, setting out clear roles and responsibilities and timelines

  • Drive the day-to-day project management of all live projects within an account(s)

  • Comply with agreed standard operating procedures (SOPs) ensuring project is delivered to the high standards required

  • Keep accurate records and status sheets for the client(s) and internal team

  • Work closely with the delivery team to ensure adherence to systems/processes as required, to help manage the account(s) for accurate reporting to senior management

  • Actively participate in and lead internal and external status meetings

Financial Management

  • Provide accurate, timely sales and revenue forecasts to the senior management team to assist in the forward planning of the business unit, via your line manager

  • Meet or exceed sales, revenue and profitability expectations within the assigned account(s)

  • Oversee the delivery of all live projects for the assigned account(s) to agreed financial ratios and in line with project specifications

  • Deliver against agreed key performance indicators e.g. utilisation and recoverability. Work with the accounts team(s) to ensure sales are confirmed with clients and in the relevant financial systems by the necessary deadlines

  • Work closely with the accounts team(s) to ensure accuracy of budget proposals, the monitoring of time and costs throughout project delivery and the reconciliation process

  • Process supplier invoices, ensuring that they are accurately coded

  • Professionally manage any issues regarding budgets with the client with the support of senior account team

  • Ensure timely and accurate completion of timesheets

Client Service

  • Build and sustain long-term, business relationships with client team(s):

    • Develop and maintain awareness and understanding of the client’s market, product profile, competitors and trends

    • Demonstrate knowledge of market and therapeutic area when interacting with client and internal teams

    • Attend and lead client meetings with support from senior team members of the team and drive completion of subsequent actions

    • Pro-actively flag any issues to the senior members of the internal team, outlining business risk and making recommendations for corrective action

Organic Growth

  • Provide commercial input to account team (with senior support where necessary), to support organic business growth for designated account(s):

    • Apply a basic understanding of the principles and processes underlying the various components of a strategic communications programme and how these fit within a product life cycle

    • Involve relevant individuals in account team meetings and discussions to provide clients with optimal and focussed solutions

    • Work with your designated team and the wider business support networks to explore new ideas, developing innovative proposals for products and services that address client(s) needs

    • Demonstrate best practice principles with client and internal team at all times

New Business Development

  • In conjunction with the Business Development team and senior team members, pro-actively explore new business opportunities with existing client/s

  • Contribute to the generation of commercially relevant proposals, population of RFIs and capabilities/pitch presentations

Internal Leadership

  • Help develop and mentor less experienced colleagues to reach their full potential both personally and for the benefit of the business

  • Ensure effective resource planning

  • With input from the Senior account team, help plan resource requirements of the account in a timely manner to ensure adequate resource is in place to meet project timelines

  • Communicate resource requirements on other departments/suppliers in advance to allow them to plan appropriate resource to meet client timelines 

Skills, Experience, Qualifications: 

Essential

  • Previous relevant experience in the pharmaceutical industry or a healthcare communications and/or medical education agency

  • Understanding of the drug development and communication process

  • Sound financial and commercial acumen

  • Excellent spoken and written communication skills

  • Fluent English (written and verbal)

  • Excellent planning and organisational skills

  • Ability to make decisions, initiate actions and solve problems

  • Ability to adapt and respond to change

  • Ability to collaborate, with a full understanding of the importance of teamwork

  • Domestic and international travel as required

Desired

  • Broad range of therapeutic area knowledge

  • Previous F2F and virtual meeting management experience

#LI-RP1

Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email SpringerNatureUKCareers@springernature.com so we can make any necessary arrangements.   

At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. https://group.springernature.com/jp/group/taking-responsibility/diversity-equity-inclusion   

Similar Jobs

Autodesk - Territory Account Sales Executive

Autodesk

Illinois, United States (Remote)
2 Months ago
Bungie - Release Manager

Bungie

(Hybrid)
4 Months ago
Nintendo - Principal, Product Experience - Pokémon

Nintendo

Redmond, Washington, United States (On-Site)
4 Months ago
LightForce Orthodontics - Orthodontic Integration Specialist

LightForce Orthodontics

Seattle, Washington, United States (On-Site)
1 Month ago
InnoPhase IoT - Principal Engineer, RFIC Design

InnoPhase IoT

San Diego, California, United States (Hybrid)
3 Months ago
attentive - Account Director, Core Verticals

attentive

United States (Remote)
2 Months ago
Single Store - Technical Account Manager

Single Store

Hyderabad, Telangana, India (Remote)
4 Months ago
Figma - Account Executive, Mid-Market

Figma

London, England, United Kingdom (Hybrid)
1 Month ago
Philips - Sales, Account Manager - General Imaging Ultrasound

Philips

Los Angeles, California, United States (On-Site)
2 Months ago
deel. - Account Executive, Enterprise | Saudi Arabia

deel.

Saudi Arabia (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

bytedance - Machine Learning Engineer Intern (Knowledge Graph) - 2024 Start (PhD)

bytedance

Seattle, Washington, United States (On-Site)
9 Months ago
Unity - Senior Business Intelligence Developer

Unity

Montreal, Quebec, Canada (On-Site)
1 Month ago
Qualcomm - GPU Design Engineer

Qualcomm

Santa Clara, California, United States (On-Site)
1 Month ago
Technicolor Creative Studios - Senior GL Accountant (French language Expert)

Technicolor Creative Studios

Bengaluru, Karnataka, India (On-Site)
9 Months ago
zeta - Manager Data Analytics EDW

zeta

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Informa Group - Operations Manager

Informa Group

England, United Kingdom (On-Site)
1 Month ago
Alphawave Semi - Senior Manager - RTL Design and Microarchitecture

Alphawave Semi

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Workato - Engagement Manager

Workato

New York, United States (On-Site)
1 Month ago
Thumbtack - Commercial Operations Analyst

Thumbtack

Philippines (Remote)
2 Months ago
lifechruh - Graphic Designer

lifechruh

Edmond, Oklahoma, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Chester, England, United Kingdom

Springer Group - Publisher

Springer Group

London, England, United Kingdom (Hybrid)
3 Weeks ago
Bragg - US Compliance Manager

Bragg

London, England, United Kingdom (Hybrid)
1 Month ago
firesprit - Lead Cinematic Producer

firesprit

Liverpool, England, United Kingdom (Hybrid)
1 Month ago
hogarth - Reward Manager

hogarth

London, England, United Kingdom (Hybrid)
2 Months ago
Microsoft - Member of Technical Staff, AI Pretraining Platform

Microsoft

London, England, United Kingdom (On-Site)
3 Months ago
Marks, part of SGS & Co - Producer

Marks, part of SGS & Co

United Kingdom (Hybrid)
2 Months ago
Electronic Arts - Technical Audio Designer

Electronic Arts

Guildford, England, United Kingdom (Hybrid)
1 Month ago
Rockstar Games - Artist: Vehicle Liveries

Rockstar Games

Edinburgh, Scotland, United Kingdom (On-Site)
3 Months ago
Condé Nast - Bookings Editor

Condé Nast

London, England, United Kingdom (On-Site)
2 Months ago
PHINIA - Shift Manager

PHINIA

Stonehouse, England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Harvey - Mid Market Account Executive, EMEA

Harvey

London, England, United Kingdom (On-Site)
2 Weeks ago
Domo - Account Executive - Domo Everywhere

Domo

(Remote)
1 Month ago
WebFX - Jr. Digital Communications Account Manager

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
9 Months ago
bytedance - Account Executive - Innovative Technical Sales

bytedance

Dubai, Dubai, United Arab Emirates (On-Site)
9 Months ago
Google - Account Strategist, Mid-Market Sales

Google

New York, New York, United States (On-Site)
3 Months ago
ComeOn Group - Netherlands CRM Executive

ComeOn Group

Gibraltar (Hybrid)
1 Month ago
Valeo - Key Account Manager

Valeo

Bobigny, Île-de-France, France (On-Site)
1 Year ago
Figma - Account Executive, SMB (Berlin, Germany)

Figma

Berlin, Berlin, Germany (On-Site)
2 Weeks ago
USE Insider - Account Director

USE Insider

Berlin, Berlin, Germany (Hybrid)
2 Months ago
Granicus - SLED Local Enterprise Account Executive - West

Granicus

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

Pune, Maharashtra, India (On-Site)

New York, United States (Hybrid)

London, England, United Kingdom (Hybrid)

Pune, Maharashtra, India (On-Site)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Springer Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug