Account Manager - Print

3 Months ago • 5-5 Years • Account Management

Job Summary

Job Description

The Account Manager, Sourcing, will be responsible for executing service delivery and communicating a vision for how Tag best serves clients. The role focuses on delivering operational excellence, implementing cost-effective models, continuous improvement initiatives, and team development. The Account Manager will establish quality of service, implement standardized processes, track operational controls, accomplish action items, maintain communication, manage staff performance, promote continuous improvement, resolve escalated issues, manage performance metrics, provide team communication, escalate risks, support new business implementation, and ensure operational processes remain within budget and timelines.
Must have:
  • Over 5 years experience in customer service
  • Experience implementing solutions resolving poor contract performance
  • Excellent client service skills and service-minded approach
  • Experience in managing complex multi-service solutions
  • Minimum of two years of financial management experience
  • Five or more years' experience in print procurement
Perks:
  • Flexible hours and locations
  • Strong supportive benefits
  • Career training and development
  • Inclusive environment

Job Details

POSITION SUMMARY

This role will be responsible for executing service delivery at Tag. The Account Manager, Sourcing, will communicate a vision for how Tag best serves our clients across the Sourcing/Channel Activation service offerings, and empower and enable their team to bring that vision to life. The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development.


JOB QUALIFICATIONS

  • Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment

  • Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations

  • Excellent client service skills with a service-minded approach towards the client

  • Proven experience in the delivery and management of complex multi-service solutions for clients

  • Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L

  • Five or more years' experience in a print procurement, marketing services or print management client facing environment with a mix of transactional, traditional, and direct mail experience

JOB DUTIES
(* denotes an “essential function”)

  • *Establish the quality of service delivery across their portfolio of accounts

  • *Implement standardized processes for all aspects of operations

  • *Track operational controls and ensure management information reporting requirements are fulfilled

  • *Accomplish action items from account plans

  • *Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services

  • Follow delegations of authority for operations team

  • *Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting

  • *Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback

  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality

  • *Investigate and resolve issues escalated by the portfolio client(s)

  • Have a strong knowledge clients' businesses and the impact of our services

  • *Manage overall performance metrics of accounts/departments against contract/target metrics

  • Provide team with clear communications regarding target metrics/expectations and support their achievements

  • Escalate operational, compliance and financial risk areas

  • *Manage the selection, induction, development, retention, motivation and performance of direct reports

  • *Support new business implementation

  • Cascade key business and organizational messages down to the associate level, per the appropriate channels

  • Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement

  • Ensure that operational processes stay within agreed upon budgets and timelines

  • Provide training and development opportunities and serve in mentoring role for his/her direct reports

  • Compilation and issue of monthly client billing

  • *Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork

WORKING CONDITIONS

Office environment

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

#LI-Hybrid

#LI-SA1

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About The Company

We're proud of our roots. From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team. Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation. Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

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