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Account Strategist, Engage, Google Customer Solutions, Vietnam Market

Account Strategist, Engage, Google Customer Solutions, Vietnam Market

2 Months ago • 2 Years + • Business Development • Undisclosed

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

innovation

account-management

cross-functional

Job Description

The Account Strategist at Google Customer Solutions in Vietnam will manage a portfolio of medium-sized businesses, focusing on growth, risk management, and achieving targets. Responsibilities include collaborating with the sales team, improving customer relationships, conducting outbound calls to generate growth, identifying key client stakeholders, and assessing client needs through effective questioning and objection handling. The role also involves coaching junior team members and creating plans to meet or exceed goals while delivering outstanding customer service. This position requires strong analytical and communication skills, experience in advertising or related fields, and the ability to leverage data to support proposals and analyze impact.

Must have:

Bachelor's degree or equivalent experience
2+ years in advertising, sales, marketing, consulting, or media
Experience in account management and achieving quotas
Excellent communication and presentation skills
Data analysis and insight generation
Client relationship management and growth strategies

Good to have:

Experience in technology
Competitive selling skills
Project management abilities

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising, sales, marketing, consulting, or media.

Preferred qualifications:

Experience in technology, account management, and achieving quotas to drive client growth.
Ability to assess and solve client needs through effective questioning, objection handling, and competitive selling.
Ability to use analytical skills to leverage data to uncover insights to support proposals and analyze impact.
Ability to manage multiple projects while paying strict attention to detail and working individually and with others.
Excellent presentation and communication skills with peers, management, cross-functional teams, and clients.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunities for growth, managing risks, and creating plans for achievement.
Collaborate within the sales team, align workflow among team members to execute on a plan, and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling, and competitive selling.
Coach junior team members on achieving targets and client engagement.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.