Accounts Receivable Specialist

undefined ago • 2-3 Years

Job Summary

Job Description

This role seeks a self-driven and competent Accounts Receivable/Collection Specialist. The primary responsibility involves proactively contacting clients to collect missed or outstanding payments and negotiating contract settlements. This specialist will manage a portfolio of accounts, process payments, credits, and refunds, and resolve billing inquiries. Key duties include updating account records, preparing collection reports, and handling credit card declines and chargebacks, ensuring timely and accurate financial operations.

Must have:

Monitor daily account portfolio for outstanding receivables.
Investigate historical data to encourage timely payments.
Process payments, credits, and refunds.
Research and respond to customer billing inquiries.
Reconcile accounts and resolve customer credit issues.
Contact customers for overdue payments via phone and email.
Negotiate payment plans within guidelines.
Update account status and maintain accurate customer notes.
Prepare and present collection activity reports.
Handle declined credit cards and ACH chargebacks.
Answer calls and respond to voicemails promptly.
Manage internal requests and daily email inboxes.
Assist customers with contract cancellation settlements.
Review accounts filed for bankruptcy.
Collaborate with 3rd party collections agency.
Escalate issues requiring additional review.
Perform other assigned projects and tasks.

Good to have:

Exceptional attention to detail and problem-solving skills
Exceptional integrity, honesty, and trustworthiness
Excellent ability to successfully interface with clients and handle multiple priorities concurrently
Able to work in a fast-paced, continuously evolving environment
Critical thinking skills
Self-motivated
High capacity to learn and adapt

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

ms-office

saas-business-models

problem-solving

excel

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Job Details

We are looking for a self-driven and competent Accounts Receivable/Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed or outstanding payments and negotiate contract settlements.

Duties and Responsibilities

Monitor portfolio of accounts daily and identify outstanding account receivables
Investigate historical data for debts and bills and take actions to encourage timely payments
Process payments, credits, and refunds
Research and respond to customer inquiries regarding billing-related issues
Reconcile accounts for billing and cash application and resolve customer credit issues
Contact customers (via phone and email) with overdue balances and collect payment
Negotiate payment plans within approved guidelines
Update account status records and keep up-to-date accurate notes on customer records
Prepare and present reports on collection activities and progress
Contact customers with declined credit cards and respond to ACH chargebacks within allotted time from the bank
Answer incoming phone calls and respond to voicemails in a timely manner
Respond to internal requests and manage email inboxes daily (personal and group email inboxes)
Help customers navigate through the cancellation process to settle their contract balance
Review accounts that have filed for bankruptcy
Work with a 3rd party collections agency and submit delinquent accounts
Escalate issues which need additional review
Other projects and tasks as assigned

You’ll thrive in this role if you have:

At least 2–3 years’ experience in Collections and Accounts Receivable
Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.)
Exceptional attention to detail and problem-solving skills
Exceptional integrity, honesty, and trustworthiness
Excellent ability to successfully interface with clients and handle multiple priorities concurrently
Able to work in a fast-paced, continuously evolving environment
Critical thinking skills
Self-motivated
High capacity to learn and adapt

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who are we?

The market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture, and more. Our family of brands includes Dealer Spike, Dealer Spike Canada, Dealer Car Search, Frazer, Net Driven, and Interact RV. We are an international company with offices located in the United States, Canada, Mexico, Belize, UK, India, and The Netherlands. Together, we are. In this role, you’ll be working with our Dealer Spike Canada brand who is a world-wide digital advertising company focused on helping dealers increase sales and service profitability through online digital advertising and training.

Equal Opportunity Employer

Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of employees to perform their job duties may result in discipline up to and including discharge.