Administrator

1 Month ago • All levels

Job Summary

Job Description

The Administrator role involves providing direct, world-class end-user support with a focus on quality resolutions, helping users improve productivity by offering advice and solutions to common issues. The job includes hardware break/fix support, operating system and application support, reimaging systems, identifying potential escalations, and partnering with other IT teams for problem resolution. Additional responsibilities include recommending upgrades, purchasing hardware and software, completing installations and testing, providing basic support for mobile devices and printers, and providing support to executive users, equipment move services, configuration, and inventory management database. Local travel may be required, and other duties will be assigned as needed.

Must have:

Possess a professional demeanor and strong customer service skills.
Experience troubleshooting/repairing desktop and laptop hardware.
Strong Break / Fix skills for Desktops, Workstations, Notebooks, and Dell tablets.
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint).
Strong Microsoft operating system troubleshooting skills.
Strong macOS operating system troubleshooting skills.
Strong problem solving and critical thinking skills.
Must be self-motivated and able to work independently.
Must have excellent time management skills.
Must be detail and process oriented.

Good to have:

Experience with ticketing systems (BMC, SNOW, RequestCenter etc.).
Experience working with executives.
Certifications: Hardware such as A+ or equivalent.
Experience performing remote control of PCs.
SCCM experience

Perks:

Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance.
Employee assistance program.
401(k) retirement plan.
10 days of paid time off per year.
10 paid holidays per year.

9 skills required

9 skills required for this role

Add these skills to join the top 1% applicants for this job

microsoft-office

macos

excel

communication

critical-thinking

timeline-management

problem-solving

ms-office

team-management

Job Details

Job description:

Job Duties

Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions
Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
Provide operating system and application support to diagnose and resolve unique, non-recurring problems
Reimage systems as required
Identifies potential escalations and proactively alerts management as needed.
Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
Recommend and/or performs upgrades on systems
Work with procurement staff to purchase hardware and software
Complete installation and testing of computers and peripherals within established standards and guidelines
Provide basic support for mobile devices and printers
Provide primary support to executive users
Provide equipment move services
Ensures configuration and inventory management database entries are complete and accurate
Provides time / resource estimates for assigned tasks including time tracking activities
Local travel as needed
Perform other duties as assigned

Requirements

Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong macOS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver’s license and reliable transportation

What will make a candidate stand out

Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)
Experience working with executives
Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience

Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.