Advisory Solution Consultant, Creator Workflow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking an Advisory Solution Consultant - Creator Workflows that is a customer facing domain expert, that drives innovative mission solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role that is well versed in architecting solutions to address mission problems on the Now Platform (or similar platforms). The role also requires demonstration and prototyping of platform capabilities, and in select cases identifying the specific requirements needed to work with designers and developers to build and present innovative pre-sales solution prototypes to customers.

The Advisory Solution Consultant – Creator Workflows will deliver strategic visions to executive personas at clients on the value of ServiceNow solutions as well. The candidate must be able to articulate the business value message in front of both technical and non-technical customers.

You will partner with the Sales, Solution Consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The Advisory Solution Consultant – Creator Workflows will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

The Advisory Solution Consultant – Creator Workflows will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements. This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Drive innovative mission solutions and digital transformation with our customers
• Consult with customers and prospects to understand their mission needs and pain points, and evangelize the mission value of solution development on the Now Platform
• Partner with Sales to qualify customer needs and identify opportunities to deliver high value mission outcomes for clients
• Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
• Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers
• Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform
• Conduct architectural and/or technical workshops that may include enablement sessions
• Contribute to and help maintain an asset library of applications developed on the platform
• Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development
• Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform
• Be the platform subject matter expert at executive briefings, workshops and marketing events
• Document and present technical solutions aligned with our client’s business problems
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.
• Provide mentoring to solution consulting peers and other colleagues in the organization
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
• Presenting at executive briefings and marketing events
• Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

In order to be successful in this role, we are seeking someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Experience working with US Public Sector customers
• 5+ years of experience as a solution consultant/architect
• 3+ years of experience architecting and delivering complex solutions on the Now Platform (or similar platform)
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
• Functional comprehension of SQL and database concepts
• Functional comprehension of JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
• Ability to quickly understand new technology through instruction and self-training
• Strong people development skills, including coaching and mentoring for technical roles
• Executive level presence and experience presenting to executive-level audiences
• Strong written and verbal communication skills
• Experience with Big Data, IoT and other emerging technologies a plus
• Expected Travel: 25-30%

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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