Onward Search seeks a contract AI Content Writer to transform an internal knowledge base into structured, AI-optimized content for a crypto/fintech client.  This role directly supports internal AI tooling for customer support, enhancing knowledge retrieval and automation. Responsibilities include rewriting and structuring existing content for machine readability, optimizing for clarity and AI interpretability, applying AI-driven content strategy, collaborating with cross-functional teams, and ensuring content alignment with internal standards.  The ideal candidate possesses exceptional writing and editing skills, attention to detail, experience with Contentful CMS, and the ability to translate complex concepts into clear, structured content. Familiarity with customer support operations is preferred. This is a 3+ month contract opportunity, fully remote.

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	Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a AI Content Writer&nbsp;for a Crypto/Fintech client.
We are seeking a contract AI Content Writer for an initiative to transform an internal knowledge base into structured, AI-optimized content. This role directly supports internal AI tooling for customer support, enhancing knowledge retrieval and automation.
This is an excellent opportunity for a detail-oriented writer interested in the intersection of content and AI. You will receive training in machine-readable content best practices and collaborate with cross-functional teams to apply those principles to a high-impact knowledge base.
This is a 3+ month contract opportunity. The role is fully remote.
<h3>Key Duties &amp; Responsibilities</h3>
<ul>
<li>
Rewrite and structure existing knowledge base content for machine readability.

</li><li>
Optimize content for clarity, consistency, and AI interpretability.

</li><li>
Apply training in AI-driven content strategy to improve internal tooling performance.

</li><li>
Collaborate with Content, Machine Learning, and Process Specialists.

</li><li>
Ensure rewritten content aligns with internal standards and formatting best practices.

</li></ul>
<h3>Skills &amp; Qualifications</h3>
<ul>
<li>
Exceptional English writing and editing skills.

</li><li>
Strong attention to detail and consistency.

</li><li>
Experience with Contentful CMS.

</li><li>
Ability to translate complex or technical concepts into clear, structured content.

</li><li>
Familiarity with customer support operations, agent workflows, and processes (preferred).

</li><li>
Interest in AI-driven technologies and their applications in support environments.

</li><li>
Comfortable working independently and managing deadlines in a remote setting.

</li></ul>
<h3>Education &amp; Experience</h3>
<ul>
<li>
Bachelor’s degree or equivalent professional experience in writing, communications, or content development.

</li><li>
3+ years of experience in writing, editing, or content strategy.

</li><li>
Experience working with knowledge bases or internal documentation tools is a plus.

</li></ul>
Perks &amp; Benefits:&nbsp;
<ul>
<li>Medical, Dental, and Vision Insurance
</li><li>Life Insurance
</li><li>401k Program
</li><li>Commuter Benefit
</li><li>eLearning
</li><li>Education Reimbursement
</li><li>Ongoing Training &amp; Development
</li><li>*To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.
</li></ul>
To learn more about this AI Content Writer opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.
This position has an application deadline of 4/26/25.
Employer Details:
<ul>
<li>Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.</li>
<li>In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.</li>
<li>Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.</li>
<li>Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.</li>
<li>Onward Search is a drug-free workplace.</li>
<li>Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.</li>
</ul>
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AI Content Writer