Language AI (Games) Program Manager

Job Title: Language AI

Job Location: Warsaw; France, Berlin, UK (Other EU countries)

Remote Working: Acceptable

Job Description

Lionbridge Games (LG) provides world-class global publishing services to platform holders, AAA game publishers and game developers, and is a leader in AI applications to games content localization services. Lionbridge Games is looking for a motivated Language AI (Games) Program Manager to lead an exciting new Language AI (Games) team that will drive the exploration and operationalization of AI solutions through our games content services.  

The Language AI (Games) team will facilitate the rapid implementation of LLM- and AI-based production solutions as fully deployed workflows from technology, organization, process, and skills perspectives. The team will focus on practical implementation of multilingual LLM- and AI-based production solutions, and the exploitation of tools and technology within real-world scenarios. The team will work in a cross-disciplinary and hands-on manner solving challenges collectively, with individual team members providing specialist expertise in core areas.

The Language AI (Games) Program Manager will focus on hands-on leadership of the Language AI (Games) team, set short- and medium-term objectives to achieve agreed goals, oversee the teams progress towards those goals, and ensure that deliverables meet expectations.

Responsibilities

The Language AI (Games) Program Manager will lead in all areas of the Language AI (Games) team responsibilities, adopting many hats in pursuit of the team’s objectives. Notably she will participate in:

Team Roles and Responsibilities:

1. Experimental Lab relating to AI production solutions
   1. Exploratory prompt and AI design with a particular focus on ML outcomes
   2. Identification, creation, execution and analysis of test cases
2. Repository of Expertise relating to AI production solutions
   1. Attend prompt engineering training
   2. Building prompt libraries
   3. Documenting best practices
3. 1. Transfer knowledge throughout the Production organization
   2. Return to Operations teams ready to lead AI initiatives
4.  Manage AI Pilots and Production for customers
   1. Design and execute response to customer requests for AI pilots
   2. Design and prepare response to customer requests that have an AI component – support and assist Production teams in their execution.
5. Collaborate and liaise with Product and R&D teams around a shared roadmap for AI production technology and services.
6. Work directly with freelance and internal linguists and QE teams to perform punctual tests: QE tests, Linguistic input, etc.

Language AI (Games) Program Manager will:

• Oversee the implementation of team exploration and training to achieve objectives
• Ensure that team activities pursue broad multilingual solutions and test cases
• Implement documentaion of prompt libraries and best-practices
• Propose, analyze and oversee AI workflow implementations to meet core and specific production scenarios
• Lead the response to customer requests for AI pilots or AI production solutions
• Ensure the successful handover of AI production solutions to operations teams once workflows are operational and sustainable.
• Identify, curate, and manage a pool of internal and freelance linguists for the delivery of AI services
• Be a key collaborator with Product Management in analyzing and communicating production needs for AI services
• Become an advocate and leader within Lionbridge Games for the appropriate use of AI within our services and technology.

Essential Attributes

• Demonstrable curiosity about language, process, and technology
• Team-oriented with a desire to lead a team to collectively achieve assigned goals
• Strong organizational skills and an ability to execute quickly in a fast-changing environment
• Ability to think strategically and challenge established wisdom and practices with supporting evidence
• Experienced Project or Program Manager with a focus on execution, rapid iteration and deliverables
• A hands-on leadership style, capable of demonstrating and guiding the team in its tasks and even executing those tasks alongside or in support of the team
• Excellent understanding of the creative and technical challenges in game content localization, both spoken and written
• Excellent understanding of translation production processes and challenges
• Excellent understanding of localization and content tools including CAT, TMS, TMs, glossaries, etc.

Preferred Experience

• Degree or higher (master’s or higher appreciated) in a relevant field.
• High degree of fluency in English, both spoken and written
• High degree of fluency in at least one other language
• 5 + years’ experience as a team leader in the games industry
• 5 + years’ experience as a games localization Product Manager or Program Manager
• 2 + year working with multilingual content including non-roman alphabets and non-European languages
• 1+ year using LLM prompts to support daily activities
• Familiarity or curiosity about Agile Scrum methodologies appreciated