American Girl New York Retail Sales Lead (Supervisor)

2 Months ago • 6-8 Years • Business Development

Job Summary

Job Description

The American Girl NY retail store is seeking a dynamic full-time Lead Sales Associate to assist the retail sales manager. Responsibilities include providing leadership and direction to the department, delivering exceptional customer service, managing merchandise, conducting business analysis, staff development, floor presentation, coaching and motivating staff, monitoring stock, communicating with management, preparing staff schedules, and tracking sales performance. The ideal candidate will have a strong customer service background with supervisory experience, excellent communication and organizational skills, proficiency in Microsoft Excel, Outlook, and Word, and the ability to work a flexible schedule including nights, weekends, and holidays. The role involves overseeing the sales floor and resolving customer service issues.
Must have:
  • Supervisory experience
  • Excellent customer service
  • Strong communication skills
  • Proficient in Microsoft Office
  • Flexible schedule availability

Job Details

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Lead Sales position is part of the American Girl NY retail store team.

Job Description

The Opportunity: The American Girl NY retail store is looking for a dynamic individual as a Full-Time Lead Sales to assist the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.

This is a full-time, benefitted position 37.5 hours/week. Weekend availability is required. 
 

What Your Impact Will Be: 

  • Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.
  • Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance  analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.
  • Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.
  • Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.
     

Qualifications

What We’re Looking For: 

  • Demonstrated ability to work with a broad and diverse work force.
  • A strong customer service background, with lead/supervisory experience, preferred.
  • Excellent communication (both verbal and written) and organizational skills are essential.
  • Must enjoy children and possess a warm and friendly demeanor.
  • Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook and Word.
  • Ability to work a flexible schedule including nights, weekends and holidays.

The salary range for this position is between $21-23.50/hour.*

Hiring  is based on a candidate’s education, skills and experience.

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet

Additional Information

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

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About The Company

We empower generations to explore the wonder of childhood and reach their full potential.


We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it.


Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies.

Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.


Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.

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